PSCU has inked a partnership with Member Driven Technologies (MDT) to provide call center support to MDT’s roster of credit union clients. MDT is the largest reseller of Symitar core processing services to the credit union market and has over 150 credit unions clients throughout the U.S.


PSCU has announced that Community 1st Credit Union has joined the nation’s leading CUSO after an extensive partner evaluation process. The credit union, which currently has more than 55,000 members, $530 million in assets, and 16 locations in 14 cities, signed a five-year deal with PSCU.


Chuck Fagan is returning to PSCU after a two-year stint at
the Credit Union Executive Society (CUES). Acting CEO Tom Gandre will return to his role as Executive Vice President and Chief Operating Officer on April 27 when Fagan takes the reins.

PSCU Stevie Award

The nation’s leading credit union service organization (CUSO), was honored as a finalist for the Stevie Award for Contact Center of the Year in the ninth annual Stevie Awards for Sales & Customer Service. PSCU claimed the bronze Stevie Award in the Financial Services Industries category for contact centers with over 100 seats.

PSCU & Fraud

PSCU credit unions have saved more than $100 million in declined fraud transactions over the past 12 months. Industry-wide, credit unions have incurred expenses from card reissuance and fraud totaling $87.4 million between the Target and Home Depot breaches.

PSCU, MasterCard Team Offer Payment Option

PSCU will offer the Mastercard “MasterPass” digital payment service to the CUSO’s nearly 700 Member-Owner credit unions, allowing shoppers to more conveniently and securely perform transactions during checkout. The “MasterPass” provides online shoppers a simple check-out process by eliminating the need to enter detailed shipping and card information with every purchase. PSCU’s future implementation phases of MasterPass may allow consumers to go beyond plastic and use an enabled device for in-store purchase transactions. Lake Trust Credit Union (Lansing, MI) has joined PSCU as a participant in testing the new digital solution.

Apple FCU Extends PSCU Credit Card Servicing Agreement

Apple Federal Credit Union signed a contract extension for credit card servicing from PSCU Financial Services through 2014. The credit union has $1.4 billion in assets, 120,000 members and has been a member of the CUSO since 1987. The credit union’s portfolio of 24,000 accounts represents $60 million in outstandings. It is leveraging “AdvisorsPlus” experts to design promotional campaigns and has placed responsibility for the credit card program with one management team member. PSCU Financial Services serves more than 1,500 financial institutions, representing 16 million credit, debit, prepaid, electronic banking and online bill payment accounts.