PSCU Financial Services Deploys EMV Chip/PIN Plastics

PSCU Financial Services is one of the first in the credit union industry to offer plastics that incorporate both EMV chip and PIN technology. The CUSO worked closely with Andrews Federal Credit Union to launch the new card, which is now available to all PSCU Financial Services’ member-owners. EMV integrated circuit cards are widely used in Europe and other regions because this technology offers higher security than magnetic stripe. EMV cards that offer PIN approval are preferred by international travelers because they offer the convenience of use at unattended kiosks and ATMs.

PSCU Financial Posts 17% Y/Y Growth

PSCU Financial Services posted 31% growth in processing net income and
9% growth in processing revenue for 2009 with 1.1 billion in payment
card transactions, up by 17% since the end of 2008. The cooperative
achieved 20% growth in debit and online bill payment transactions, with
credit transactions and contact center call volumes each up by 6%. The
cooperative issued a $14.7-million payout in December 2009 for
redemption of 1999 and 2000 revolving funds and helped member-owners
grow their core debit/credit/bill payment business by providing
promotional materials, consultative services, and 24/7 Contact Center
support. PSCU Financial credit union service organization serves more
than 1,300 financial institutions nationwide.

CUSO PSCU Offers Online White Papers

FL-based CUSO PSCU Financial Services has started posting free educational white papers on designed
to help credit unions attract new members and build loyalty. The credit union industry is working hard to attract Gen Y as
part of its long-term growth strategy, a generation that requires
24/7 Web access to financial accounts and information.
The industry is also identifying and marketing specialized services to small
business owners. A recent study by BAI notes that small businesses are
increasingly dissatisfied with banks and more than half would switch financial
institutions to gain online banking and other products that are designed to meet their
needs. Credit unions are targeting this important market segment because owners
tend to seek multiple services for their personal and business finances, and
they often develop long-term relationships with the primary financial institution
that helped them grow their business. Mobile banking presents an area of skyrocketing demand that serves both
these audiences.

PSCU Offers iPhone and iPod Applications

FL-based credit union service PSCU
Financial Services has launched iPhone and iPod touch applications.
This latest capability will help credit unions attract Gen Y and other
member segments who are avid iPhone/iPod users and will build brand
recognition through credit union logo visibility on the member’s mobile device and
customized iPhone application in the iTunes store.

Alliant CU Picks PSCU and mFoundry

FL-based PSCU Financial Services and CA-based mFoundry has been selected by IL-based Alliant Credit Union
to deliver mobile
banking to its 250,000-plus members. The mobile banking solution eliminates costly implementation processes by tapping into the
cooperative’s existing connectivity with multiple data sources. The
solution includes comprehensive 24/7 support by customer representatives
as well as turnkey marketing support. With more than $6 billion in
assets, Alliant Credit Union is the seventh largest credit union in the
U.S. Its members include employees, family and retirees of select
employer groups and organizations nationwide.

PSCU Issues Call Center Innovator Awards

Fl-based PSCU Financial Services honored four innovative credit unions at the 2009 Financial Service Centers Cooperative annual meeting
in Las Vegas. Hawaiian Tel Federal Credit Union, University of Hawaii
Federal Credit Union and Hawaii USA Federal Credit Union and Hawaii Community Federal Credit Union
received the “Call Center Innovator” award. These credit unions conducted cultural training to better align Total
Member Care service representatives with the needs of their members.
PSCU Financial Services’ Total Member Care business unit also received
the “2009 FSCC Globe Award for Outstanding Service”, which honors credit unions and
industry partners who demonstrate exceptional service and a commitment to shared
branching. Through its 24/7call center and software solutions, Total Member Care
processed nearly 3 million shared branching transactions in 2008. PSCU Financial Services is the
nation’s largest credit union service organization (CUSO), and serves more than 1,300
financial institutions nationwide.

PSCU to Deploy the Akcelerant Framework

FL-based PSCU Financial Services has implemented the “Akcelerant Framework” to upgrade its collection processes.
The “Akcelerant Framework” for collections provides customizable
collection management tools with a workflow and analysis engine
that integrates to host data processors and service providers—creating a
highly efficient environment. PSCU Financial Services currently conducts 450,000 outbound calls each
month to service delinquent credit card accounts.
PSCU Financial Services is the
nation’s largest credit union service organization and serves
more than 1,300 financial institutions nationwide. As a non-profit
cooperative, the company is owned by more than 600 member credit unions
representing over 13 million accounts and 860,000 online bill payment
subscribers. Its Contact Centers handle more than 16 million inquiries a

PSCU Joins Go Paperless, Go Green Promo

The nation’s largest credit union service organization is going green with the help of Fiserv. PSCU Financial Services’ new “Go Paperless, Go Green” campaign will sponsor the planting of one tree for every bill paid online by a new bill-pay subscriber at the financial institution’s website from Jan. 19 through Feb. 28, 2009. This year, the two companies have set a goal of planting at least 7,000 trees in the John M. Bethea State Forest in Glen St. Mary, FL. PSCU’s “PayLynx” online bill payment platform is powered by Fiserv’s “CheckFree Web RXP” electronic billing and payment service. This is the third year that Fiserv has teamed up with its customers and the Arbor Day Foundation to plant trees for new e-bills and online bill payments made by consumers. Co-sponsored by Fiserv and six of its financial institution customers, the 2008 campaigns resulted in the planting of almost 80,000 trees and thousands of new e-bill enrollments.

PSCU Launches Online Credit Education

FL-based credit union cooperative PSCU Financial Services has launched
“” to help parents educate children about budgeting,
credit/debit cards and other financial basics. The site name,, is a reference to a common request: “Can I have $20 to…” and
provides tools and tips to help parents teach the concepts
of living within a budget, differentiating wants from needs, and saving
money for future purchases. Helpful tools include: a spending/savings
worksheet; interactive calculators that show growth of savings; loan
schedules that show monthly payments for big ticket items, and the
long-term cost of a credit card purchase with interest. Advice is
grouped by age: 12-15, 16-18 years, and 19-22 years.

PSCU and CheckFree Launch a Green Initiative

FL-based based PSCU Financial Services has partnered with WI-based Fiserv “CheckFree” to encourage consumers to utilize online billing options for the reduction of paper consumption. In doing so, the 18 credit union partnership organizations hope to enlighten consumers as to how these practices benefit the environment. Affirming such sentiment, research shows if all U.S. households participated in the practice of using online bill payment and e-bills, as oppose to the practice of patronizing traditional paper statements, it could save 16.5 million trees annually. PSCU Financial Services credit union service organization (CUSO) serves over 1,100 financial institutions nationwide, is owned by more than 500 member credit unions, represents over 11 million cardholder accounts and more than 580,000 online bill payment subscribers while Fiserv provides information management and electronic commerce systems to organizations in the financial and insurance industries.

PSCU Names a New Chief Debit Officer

PSCU Financial Services has hired Tom Gandre, previously SVP at First Data, to serve as Chief Debit Officer. Gandre was First Data Corporation’s Senior Vice President of Product Development and Management, responsible for new development product management for the Debit Services division. This division encompasses PIN and signature debit products, prepaid products, fraud and risk solutions, ATM products and the STAR Network. Gandre oversees the organization’s debit services unit, which continues to report strong year-over-year growth in transactions, ATM placements and the participation of new credit unions. PSCU Financial Services’ debit group currently services over 200 credit unions, 700 ATMs, and processes more than 7 million accounts that generate over 500 million transactions annually.

PSCU Financial Services Joins PCI Council

PSCU Financial Services has joined the PCI Security Standards Council as a participating organization. As a participating organization, the cooperative will work with the Council to evolve the PCI Data Security Standard (DSS) and other payment card data protection standards. The PCI DSS, endorsed by American Express, Discover Financial Services, JCB, MasterCard Worldwide and Visa Inc., requires merchants and service providers that store, process or transmit customer payment card data to adhere to information security controls and processes that ensure data integrity. PSCU Financial Services is the nation’s largest credit union service organization and serves more than 1,100 financial institutions nationwide.