Canada Post Acquires the BCE Emergis’ webdoxs

Canada Post’s epost has acquired BCE Emergis’ online bill delivery
service. The acquisition of webdoxs cost epost $14.5 million.
epost will combine the existing epost and webdoxs business-to-consumer
services to provide Canadians with a single, EBPP service. Once
combined, the enhanced epost service will represent a single and
comprehensive electronic document delivery network that connects
Canadian businesses and consumers online. Available through the online
banking Websites of Canada’s top financial institutions, and epost’s
additional access channels, the combined service will have more than one
million registered consumer users, and will be available to the almost
10 million Canadians now banking online. The new combined service is
scheduled to be available to Canadian consumers in approximately six months.

GE Consumer Finance to Issue Linens’n Things Card

GE Consumer Finance has inked a deal with Linens’n Things to launch the first private-label credit card program for Linens’n Things Stores in Canada. Card benefits include 10% off the first purchase at any Linens’n Things store; special offers and discounts; no annual fee; and the chance to earn rewards for every $1 spent and a $10 reward certificate for every $250 spent. Under the agreement, GE Consumer Finance will provide marketing, risk management, customer service, collections and payment processing. GE will provide the services via offices in Edmonton and Toronto.

Roloson Receives a MBNA/MasterCard Award

Dwayne Roloson of the Minnesota Wild has received the “2003-04 MBNA/MasterCard Roger Crozier Saving Grace Award.” The promotional award is given to the goaltender with the NHL’s best save percentage during the regular season. As part of the award, MBNA/MasterCard donated US$25,000 to the Norfolk Pros Foundation based in Simcoe, Ontario. Roloson compiled a .932728 save percentage (1,323 shots, 1,234
saves) in 48 games. The award is named for Roger Crozier, one of the League’s top goaltenders throughout his career. In 14 seasons, Crozier compiled a 206-197-70 record in 518 games, a 3.04 GAA, and 30 shutouts with the Detroit Red Wings, Buffalo Sabres, and Washington Capitals.

Alacris Joins the Smart Card Alliance

Alacris has joined the Smart Card Alliance. The Alacris “idNexus 2.0” for Microsoft “Windows Server 2003” simplifies digital certificate and smart card deployment in the enterprise environment. It delivers enterprise class management functionality that maximizes customers’ investment in Microsoft Technologies including Windows 2003 Certificate Services, Active Directory, Internet Information Services and smart card life-cycle support. “idNexus” for Microsoft provides full interoperability and digital life-cycle management support for a growing
number of leading smart card technology providers including Axalto and
Gemplus.

AccesRail Accepts UATP for Rail Fare

AccesRail, a general sales agent for rail carriers based in Quebec is a new Universal Air Travel Plan Merchant, now accepting UATP as a form of payment for rail fare. AccesRail settles all UATP transactions through UATP Settlement Services. USS is UATP’s weekly settlement system also used by travel agencies and non-clearing house carriers to process UATP transactions. AccesRail was created to provide railways with an interface to GDS companies using standard airline systems. Its objective is to allow rail carriers to distribute their product using the global GDS and BSP systems originally created for the airline industry. UATP accounts are actively issued by 15 member airlines and accepted as a form of payment for corporate business travel by more than 200 airlines worldwide.

Frontier Airlines Links-Up with The Points Exchange

Points International has signed an exclusive five-year agreement with Frontier Airlines to increase the potential of “EarlyReturns,” the carrier’s loyalty program. Beginning in late August, “EarlyReturns” will join “The Points Exchange” as a tradable loyalty currency on points.com. Both “Points” and “EarlyReturns” members can partake in the partnership by exchanging miles and points with over 3,600 exchange options, from more than 42 partners listed, on “The Points Exchange” and earning instant rewards from their preferred loyalty programs. Frontier frequent fliers can earn bonus “EarlyReturns” miles by purchasing a “pointsplus” membership and extra-bonus “EarlyReturns” by using their “Frontier MasterCard.” A “pointsplus” membership is $19.95 per year and offers unlimited exchanges on points.com. Frontier will also begin using the “Points Suite” of online loyalty management solutions to support the airline’s loyalty program.

CTFS BIZ CARD

BMO and Canadian Tire have teamed to launch a new MasterCard business card. The “Canadian Tire Commercial Link MasterCard” will replace the current “Canadian Tire Business Class Commercial Card” starting July 28th. The new business card offers Canadian Tire “CashBack” rewards on all business purchases, credited on an annual basis; $0.02 per litre discount for gas purchases at Canadian Tire Petroleum gas stations when paid with the new card; a no annual fee and a fee option for accelerated reward accumulation rate (at $65 owner/$5 employee card fee); up to $50,000 business credit; option to pay 3% of balance every month; and, business-owner managed account with distinct employee card limits as delegated by the business owner. The “Canadian Tire Business Class Commercial Card” is held by more than 50,000 active Canadian Tire business customers.

Desjardins Bank Offers US Merchant Service to Canadian Companies

Desjardins Bank, a Florida-based subsidiary of Desjardins Group, has opened a US merchant service that enables Canadian companies that do business south of the border access to a service that enables them to accept credit card payments from their American clientele. With this service, provided in partnership with Retriever Payment Systems, Canadian companies obtain an American merchant number without being required to have a place of
business in the United States. They can therefore accept US currency payments using VISA or MasterCard for transactions carried out by telephone or mail.
To open a US currency business account at the Desjardins Bank, Canadian businesses need only contact their Desjardins caisse or Corporate Financial
Centre.

Fincentric Introduces Wealthview Leadbuilder

Fincentric introduced “Wealthview Leadbuilder”, a software application that enables banks and credit unions to engage their frontline service representatives in lead generation activities. For the first time, banks and credit unions can
utilize their tellers, call center or other frontline service
representatives to deliver highly targeted marketing campaign offers to
customers during service interactions-resulting in increased lead
generation, sales effectiveness and revenue opportunities for the financial
institution. “Wealthview Leadbuilder” leverages a bank’s back-office customer analytics
system such as a “Marketing Customer Information File” and directs
MCIF-generated marketing campaigns to the desktops of frontline staff.
Wealthview Leadbuilder matches customer data with the bank’s core banking
system and lead management system, ensuring all marketing offers are
appropriate and valid. During a customer service interaction, Wealthview
Leadbuilder automatically presents a banner with a targeted marketing
campaign offer for the specific customer. With a single key stroke, the
customer’s response is recorded and Wealthview Leadbuilder interfaces with
the lead management system, instantly passing the referral to an appropriate
sales representative for follow-up. The bank’s marketing group can generate
timely campaign reports, instantly measure results and modify campaigns to
improve customer response rates. Washington Trust Bank, the largest privately owned commercial bank in the Pacific Northwest, is currently beta-testing Fincentric’s “Wealthview
Leadbuilder.”

Ernex Helps Create a Loyalty Program for Travelodge

Vancouver-based Ernex, a division of Moneris Solutions, has assisted hospitality provider Travelodge Canada in introducing a brand-exclusive
“Guest Rewards” program. Members of the Travelodge Guest Rewards program can now get updated points information at the point-of-sale terminals of participating Travelodge Canada properties. The points can be redeemed for gift certificates from over 25 leading Canadian retailers as well as cash credits which can be applied towards future stays at Travelodge Canada properties. Royal Host owns the master franchise rights for the Travelodge brand
in Canada, and also owns 39 hotels, manages 75 properties and franchises 118 locations for over 15,500 guestrooms in the mid-market to upscale segments.

VISA Launches its Third Consumer e-Commerce Initiative

VISA Canada announced the third pillar of its consumer e-commerce offering. The new “VISA E-Promise” provides cardholders with a new level of protection when they use their VISA card to shop online, by mail, or by phone. The initiative provides consumers with the ability to contact their credit card issuer directly to resolve disputes that they may have encountered after shopping online, by mail, or by phone. The “VISA E-Promise” builds on existing VISA initiatives such as “Verified by Visa” and “Zero Cardholder Liability.” Once contacted by the VISA cardholder, and provided that the cardholder has legitimate grounds for the request, the VISA issuer will act on the cardholder request, investigate the dispute and provide a refund to the cardholder if the cardholder’s claims are validated. In 2003, consumer online sales in Canada totaled more than $7.5 billion.