Over 50% of Canada-based Can-Do-Cash ATMs are now EMV compliant and have met The Interac Association’s deadline for ATM networks to do so by Dec. 31. This was thanks to its transaction processor, TNS Smart Network The Interac Association will require Can-Do-Cash and other Canada-based ATM operators have their entire fleet of machines EMV complaint by Dec. 31, 2012. Can-Do-Cash owns and operates around 800 white-label ATMs in Ontario and Quebec provinces and is expanding to Manitoba.
The International Council of Customer Service Organizations (CSIA) named American Express Canada winner of the 2010 ‘International Service Excellence Award’ in the Division of a Large Business. This award follows a year of new investments and initiatives dedicated to reinventing customer service at American Express Canada. At the forefront of these investments was a new approach to service entitled ‘Relationship Care.’ This new service mindset focuses on deepening customer relationships and creating emotional connections, rather than just transacting. The International Service Excellence Awards are a top customer service award that nominates leading customer service organizations.
DFS Executive Resources commercial sales financing solutions has joined an alliance with Corporate Billing to forge its “CBI Credit Plus Platform.” Letting users outsource risk management responsibilities and the credit risk, the platform provides better credit and improves liquidity and cash management. It also employs new technology to build stronger relationships and brand loyalty. Corporate Billing finance company provides specialized financing platforms to enhance brand loyalty, cash flow, and liquidity.
Shell Canada announced the winner of its “Shell Win Fuel Contest,” who was awarded $10,000 of Shell Nitrogen Enriched Gasolines by using their BMO MasterCard at their local Shell station. Additonally, 10 randomly selected entrants received prizes of ‘Shell fuel for a year’ with an approximate retail value of $2,500 each.
The Shell Win Fuel Contest was designed to educate customers of the benefits of using their BMO MasterCard at Shell for their purchases, especially when filling up with Shell Nitrogen Enriched Gasolines. Benefits Canadians can get by using their BMO MasterCard at Shell include enhanced rewards such as CashBack or bonus AIR MILES reward miles.
SelectCore payment and transaction processor for prepaid telecom and financial services posted 2010 revenues of more than $102 million. Throughout the year, the Company also added over 3,500 new merchant locations to its retail network; processed over 40 million transactions; and generated new technology development to launch transaction processing solutions for mobile remittance. Also, SelectCore is actively seeking a new lender to replace its current $3.75M USD senior debt facility with ComVest Capital II LP on or before March 31, 2011 when a principal payment of $1.25M becomes due.
Verafin compliance, anti-money laundering (AML) and fraud detection software has surpassed 600 customers in North America. Through year end, 2010, Verafin had more than 630 bank and credit union customers, marking the strongest quarter in the company´s history with a substantial triple digit year-over-year customer growth. Verafin fraud detection and anti-money laundering (AML) solution combines the capability to detect and act upon various forms and levels of fraud and money laundering, while providing complete visibility into customer activity and ensuring comprehensive compliance reporting. The software combines the integration of fraud detection, anti money laundering, regulatory agency reporting and core banking systems.
Capital One has completed the acquisition of the Hudson’s Bay Company credit card portfolio and related assets from GE Capital Retail Finance, first announced on November 9. With this, Capital One Canada nearly triples its customer accounts serviced. The acquired portfolio includes outstanding receivables of approximately $1.3 billion, and the transfer of approximately 400 employees directly involved in servicing the Hudson’s Bay Company’s financial services business from the previous issuer to Capital One.
Hart Stores has installed 500 Epson “TM-T70 POS” printers throughout its
92 stores for its reliability, form factor and functionality. The
“TM-T70” is designed to fit under counters, is about the same height as
most cash drawers and has all front-facing controls, paper loading and
receipt dispensing for easy access. It is also “ENERGY STAR” qualified
and offers a small footprint and low height, with flexible mounting
options. CA-based Epson America is the U.S. affiliate of Japan-based
Seiko Epson Corporation to provide POS service solutions.
Utopia Image has signed an agreement to provide CT-Payment with a help desk service that will integrate its just-in-time actionable feedback platform. Utopia Image’s customer experience management platform and customer assistance service is now available to Payment Service providers, allowing them to measure and adapt the quality of every customer interaction in real-time. Utopia Image’s integrated Customer Experience Management platform and Help Desk aims to increase the “Very Satisfied” segment of customers (between 5% and 8%), while reducing the number of unnecessary repeated customer service calls (from 10 to 15%).
Shift4 Corporation payment gateway services and MI9 Intelligent Retail System have partnered to combine their “DOLLARS ON THE NET” and “MI9 Store” POS, respectively. With this, MI9 clients will no longer be required to store, process, or transmit sensitive cardholder data, nor will they need to maintain complex encryption keys, and will greatly simplify their PCI compliance. Shifting the data security burden onto “Shift4” will allow merchants to put more focus on their core business while “DOLLARS ON THE NET” users are likely to see overall cost savings thanks to advanced auditing tools.
For last minute gift ideas, mUv is urging shoppers to log onto www.muvexperiences.com, order a “Weekend eCertificate” from and have it sent directly to their gift recipient. Each themed Weekend eCertificate from mUv is redeemable against one of a selection of experiences in locations across Canada. The certificate recipient chooses himself his all-inclusive experience online, books it by phone and redeems the eCertificate against the selected package, on location. There are 9 themes and more than 500 experiences in dining, getaways, wellbeing or outdoor activities to choose from, starting at $39.99. Offer a mUvWeekend Spa eCertificate to your spouse, a Charming Hotel to your parents or an Extreme to your teenager; you’ll give them all memorable moments they’ll thank you for, long after Christmas is gone.
E-Debit Global Corporation has received Canadian Interac Association terminal certification for its “EMV XCE 188.8.131.52” application software and “V03.00.00W” application Kernel. The Company also has been granted Interac for its ‘Switch’ certification enabling all Canadian Interac card products with the chip embedded security to be utilized in all bank machines processed through its payment processing platform. Its processing is conducted by its wholly owned subsidiary Westsphere Systems (“WSI”). E-Debit Global Corporation (WSHE) is a financial holding company in Canada overseeing debit, credit and online computer banking.