Fiserv has been granted a patent by the U.S. Patent and Trademark Office for a customer value optimization process in its Predictive ScoresSM solution. Using this newly patented process, financial institutions can benefit from the ability to proactively identify and approach customers with the optimum product, service or treatment they may need at the right time, through the appropriate channels. This can improve the current and future value of the customer, reduce their risk of attrition and increase satisfaction. Customer Value Optimization elevates the ROI of traditional cross-sales programs to previously unattainable levels while Predictive Scores from Fiserv is a suite of solutions that enables financial institutions to identify and prioritize the customers or members who are most likely to be receptive to marketing and sales initiatives by optimizing the revenue potential of each customer or member, and by understanding the most relevant products and services they are most likely to buy.
2Checkout released a new suite of payment API (Application Programming Interface) libraries from beta testing, letting merchants embed 2Checkout’s payment processing capabilities directly into their website. The 2Checkout Payment API libraries join 2Checkout’s hosted options: Standard Checkout and Inline Checkout. With these three checkout platforms, 2Checkout is the payments vendor with the broadest set of customizable payment methods in the world. Merchants use 2Checkout to process credit card, debit card and PayPal payments, allowing them to directly integrate 2Checkout’s technology into their website with complete coding control. They can therefore focus on designing a unique and branded checkout experience for their customers. Standard Checkout displays checkout pages based on the buyer’s device while maintaining the merchant’s unique branding. Inline Checkout provides a simple payment form that gives shoppers the appearance that they are still on the merchant’s site. The Payment API empowers merchants to integrate 2Checkout’s payment processing directly into their website with the most customization options.
Informatica Corporation (INFA) data integration software announced that the Western Union Company has made Informatica the data integration provider for its internal data initiative. Data insights are helping Western Union continue to enhance its digital service offerings, maximize customer satisfaction and improve brand loyalty across the many facets of its global operations. In 2013, Western Union completed 242 million consumer-to-consumer transactions worldwide and 459 million business payments, equating to more than 29 transactions per second, on average.
The MoneyPass Network is celebrating another year of increased growth with a contest for cardholders. The MoneyPass “Caught Without Cash” contest gives cardholders an opportunity to win one of two weekly $100 drawings and a grand prize of $1,000. The “Caught Without Cash” contest runs through June 1, 2014. Contestants enter by sharing a brief story about a time they were caught without cash when it was needed, such as paying a babysitter or shopping at a farmers market. Two $100 winners are drawn each week during the contest. Entries can be voted on by visitors to the contest site and one entry will be chosen from the top ten entries as the grand prize winner at the end of the contest. MoneyPass participants are encouraged to promote the contest to cardholders as a way to increase awareness of the benefits of MoneyPass access.
Maps Credit Union has selected ACI’s integrated online banking platform to power its online banking, mobile banking and bill payment services. Advanced online banking and mobile solutions are critical to driving customer loyalty, building market share and creating new revenue opportunities, which is why Maps selected ACI’s integrated online banking platform for credit unions, ACI Architect Banking. A single end-to-end solution, Architect Banking gives financial institutions like Maps the control, choice and the flexibility to quickly respond to ever-changing consumer and business financial needs. By also leveraging ACI’s bill payment services, Maps benefits from an industry-leading payment offering and a rich heritage of payment services that deliver reliable and accurate bill pay, seamlessly integrated within Architect Banking. ACI’s Electronic Biller Directory technology maximizes payment accuracy for both Maps and its members, resulting in faster payment delivery and minimizing the risk of payment errors.
Contactless payment card shipments accelerated globally in 2013, according to figures released today by the Smart Payment Association (SPA). The SPA reports that contactless technologies were present on 37% of all smart payment cards shipped in 2013. By far the greatest increase was experienced in the Asia Pacific region, where contactless shipments grew by a staggering 193 percent compared to 2012. Other regions around the globe experienced strong growth rates, ranging from 45 percent in the Americas to 64 percent in Western Europe. Whether in the form of a ‘tap-and-go’ credit or debit card or contactless payments via a smartphone, growing consumer and retailer hunger for the convenience and opportunities presented by contactless payment accounts for this rapid growth. In 2013 more than 450 million contactless cards were delivered by SPA members in over 30 countries worldwide, demonstrating that the full potential for consumers, providers and retailers is now being realized. More than 1.5 billion cards were shipped last year, with the highest increased once again recorded in the Asia Pacific region (up 75 percent) driven largely by China’s migration to chip based payments and the initiation of EMV in India. EMEA’s strong growth of 12 percent was in part driven by SEPA rules which enforce chip and PIN and the growth of EMV in Russia. A substantial 37 percent growth in North America reflects the completion to EMV by Canada and the escalating migration to EMV currently underway in the USA.
Xoom Corporation announced a major upgrade to its App that allows Xoom customers to sign up and send money from their mobile devices to friends and family members instantly at the outset. Now, in a few simple steps, Xoom’s new App release allows money senders to sign up and send money to someone new for the first time — in addition to any existing recipients — using iOS or Android mobile devices. To send to new recipients, users provide information about how much to send, recipient details and method of payment and then the money is on its way. Repeat Xoom customers continue to enjoy the Xoom App for best-in-class mobile money transfer. In the 12 months ending March 31, 2014, Xoom processed $1.5 billion in mobile volume and in Q1-2014, 45 percent of Xoom transactions were sent via mobile devices.
Veracity Payment announced its acquisition of Vanco Services electronic payment solutions to faith-based organizations, healthcare organizations, financial institutions, nonprofits, schools, municipalities and other entities.
As part of the acquisition, Veracity and Vanco will be rebranded as “Vanco Payment Solutions.” Vanco processes both credit card and ACH transactions on its robust payment platform. The platform not only supports Vanco’s own proprietary suite of online, mobile, in-person and batch payment solutions, it also provides the back office credit card, debit card and ACH processing for more than 60 different software companies via web services integrations. In addition, Vanco systems enable the end-to-end electronic transfer and posting of consumer bill payments initiated anywhere on the nation’s highly fragmented network of online banking sites – payments that would otherwise be sent by check and require manual intervention. The two organizations now serve a combined total of more than 38,000 clients nationwide and process more than $11 billion in electronic payments. They also collectively support over 200 client partners that include financial institutions, affinity and trade associations, professional services and independent software vendors/developers.
Vantiv, Inc. announced an agreement to acquire Mercury Payment Systems, LLC for an aggregate price of $1.65 billion. Mercury is a payment technology and service leader whose solutions are embedded into point-of-sale software applications and brought to market through their dealer and developer partners. Mercury is currently majority-owned by Silver Lake, a global leader in technology investing.
Visa (VS) and MasterCard (MC) debit card activity edged up in the first quarter, as Gross Dollar Volume (GDV) on U.S.-issued debit cards increased 7.0% year-on-year (Y/Y), according to CardData. In the first quarter of 2014 (1Q/2014), VS’ U.S. debit card GDV was up 6.4% Y/Y to $408 billion, while MC’s U.S. debit card GDV increased 9.0% Y/Y in 1Q/2014 to $174 billion. MasterCard debit cards have been growing above 9% Y/Y for the past four quarters.
JUSP announced it is teaming with Nokia as the first provider of a chip-and-pin mPOS solution to the Nokia Lumia smartphone. JUSP’s solution also works with Windows-based PCs as well as smartphones and tablets running Windows, iOS and Android making it an all-encompassing mPOS solution for both micro merchants and small- and medium-sized retail outlets. JUSP’s mPOS device and operating system flexibility, along with the chip-and-pin security and the all-inclusive pricing launched recently by JUSP, makes it extremely easy, convenient and secure for retailers of all sizes to charge customers using whatever means they choose.
First Data released its First Data SpendTrend analysis for April 2014 compared to the year ago period, tracking same-store POS data by credit, signature debit, PIN debit, EBT, closed-loop prepaid cards and checks from nearly four million merchant locations serviced by First Data.