NFC Forum Announces New Executive Director

The NFC Forum announced Paula Hunter has been named the organization’s new Executive Director. She comes to the NFC Forum with more than 18 years of leadership experience in technology association management, marketing, operations, and business development. She led global teams and has been a frequent speaker at industry conferences around the world. As Executive Director, Hunter presides over the day-to-day affairs of the NFC Forum under the direction of the Chairman, Officers, and Board of Directors. Her responsibilities include strategic planning and direction, membership development, budgeting, evangelism for the Forum and its mission, and outreach to liaison and vertical market partners. Hunter joins the NFC Forum following more than three years as Executive Director of the Outercurve Foundation, a non-profit foundation formed with the mission of enabling the exchange of code and understanding among software companies and open source communities, and with Outercurve as Director of Operations for SEMPO.

MasterCard Launches 21ST Century Newsroom, Blog

MasterCard is evolving its digital storytelling and news sharing platforms to reflect the cashless society. The reimagined newsroom dubbed The Engagement Bureau and the redesigned Cashless Pioneers Blog will make up a MasterCard conversation and publishing ecosystem that helps people engage with the brand, discover amazing and sharable content and immerse them in a discussion around the benefits of digital payments technology in a world that is evolving beyond cash. The Engagement Bureau will become a highly interactive community and information exchange for journalists, bloggers and industry observers that want a real time connection with MasterCard Communications professionals and spokespeople from any place and at any time around the world. The Engagement Bureau will feature summaries of current news, increased use of imagery and video and instant access to communications contacts within the company via social, mobile and traditional means.

Digital River Announces Board Member

Digital River announced the appointment of Ed Eger to its board of directors. Having most recently served as a senior vice president and general manager of the Americas at PayPal and as an advisor to the CEO at eBay Corporation. A seasoned international payments executive with deep financial services, management, branding and risk management experience. From May 1999 to July 2009, Mr. Eger was with Citigroup and last served as the CEO and business head for its International Cards business. While at Citigroup, Mr. Eger was responsible for an organization that spanned 50 countries and served more than 40 million customers worldwide.

Samsung Partners Monitise on Galaxy Payment App

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Samsung Electronics launched its “My Galaxy” app, helping Galaxy users get the most from their phone. Created in collaboration with Monitise “Create” mobile innovation agency, the new app allows customers to learn about the latest accessories for any Samsung smartphone through the app’s m-commerce storefront, with access to over 300 products…

Citi Launches New Mobile Apps

Citi launched two new efficiency applications for financial institutions that are available on mobile devices – CitiDirect BE Payment Advisor and Payments Directory Mobile. CitiDirect BE Mobile Payment Advisor is a mobile-enabled application that allows banks, their customers, or third parties to track the status of a payment at any time and from any mobile device, similar to tracking the status of a package. Citi’s Payment Directory brings a simple approach, allowing banks to quickly search for clearing intermediaries with filtering preferences, creating a straightforward display. The application requires no installation and is accessible from any mobile device – phone or tablet.

GE Opens Manufacturing Fab Lab Space

GE and Chicago Ideas Week (CIW) announced GE Garages, a skill-building center that serves as an advanced manufacturing fab lab for technologists, entrepreneurs and makers. Opening on September 20, the GE Garages space will host a month of free hands-on maker workshops, conduct trainings on high-tech prototyping equipment and offer learning opportunities through a curated guest speaker series. Powered by TechShop and developed in partnership with Skillshare, Quirky, Make and Inventables, GE Garages aims to spark interest and greater participation in advanced manufacturing through making. The GE Garages location will also function as the headquarters for Chicago Ideas Week, a premier annual gathering of global thought leaders and an innovation platform that inspires, connects and activates the city of Chicago and beyond.

Discover Call Centers IQPC Winner

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Discover has been named by the International Quality & Productivity Center (IQPC) as the winner of two industry-leading 2013 Call Center Excellence Awards: Best Contact Center Learning, Development and Recognition Program and Best Performance Acting on the Voice of the Customer and Voice of the Social Customer. For the fourth consecutive…

Wells Fargo Customers Save on ATM Receipts

Wells Fargo announced Wells Fargo customers completed more than one billion paperless transactions at its ATMs since 2009 and now have the option to conclude a transaction without an ATM receipt or to select a receipt to be sent to an Online Banking inbox, a designated personal e-mail account, or a mobile phone number. Customers have avoided using more than 300 million feet of receipt paper which could circle the earth’s circumference more than two times – approximately 63,000 miles. To increase the choices available to customers and further reduce paper waste, a text receipt option was offered to customers at Wells Fargo ATMs nationwide in June 2013. Wells Fargo was the first bank to offer email and text receipt options to its customers.

CSR Privacy Compliance Expands

CSR privacy compliance announced a major expansion of its western regional office in Reno, Nevada, to support growth in its customer base and to provide an expanded facility in support of further creation of products and services for portfolio focused value-added resellers. Expanding the line of CSR ToolKits means new ongoing revenue streams that require minimal effort for channel partners who resell these security services to their customers. The CSR Privacy ToolKit™ is the newest addition to the suite of services and the only information security solution of its kind to help identify and remediate risk, create customized policies, train employees in data privacy and monitor compliance.

Sopra eWallet Bank Platform

Sopra Banking Software, a global leader in banking software and services, is pleased to announce the launch of SkyBy for digital wallets at Sibos 2013. Digital wallets are a must for banks and other payment service providers to secure customer loyalty and offer lots of advantageous features. Other differentiating features include on-the-fly customer advice. It not only comprises front-end functionalities, but also takes care of the back-end, which includes the digital wallet server and integration with payment and credit platforms. Sopra Banking’s long experience with the development of software solutions for online banks or the engines for retail banks’ online arms have created the necessary expertise in that regard.

Lusis Payments Launches Online MarketPlace

Lusis Payments payments software launched its Tango MarketPlace. Already deployed in a number of successful live trials and offers a configurable set of standard TANGO components implemented as an online marketplace. The marketplace is complete with customer registration, merchant onboarding and self-service, including configurable website themes and content for local communities, businesses or individuals who want to buy and sell goods and services and share their experiences through social media. This front-end solution is backed by an integrated and secure SEPA-compliant payment system, with a delivery logistics tracking mechanism completing the full end-to-end experience.

Ingenico POS Terminals FreedomPay Compatible

Ingenico and FreedomPay platform and payment processing provider announced their partnership and the certific ation of the innovative Telium2 series point-of-sale (POS) payment devices. The integration extends to Ingenico’s retail base application (RBA) and its innovative hardware, including iSC250 Signature Capture terminal and iPP350 & iPP320 PIN Pad devices. The newly supported Ingenico RBA software-powered devices will accept magnetic stripe and EMV chip-card payments, as well as NFC-based transactions, enabling tap-and-go mobile payments. Ingenico devices will be integrated and connect to the FreedomPay Commerce Platform(, a cloud-based smart technology gateway, that supports true point-to-point encryption (P2PE), instantly reducing merchants’ scope for PCI DSS compliance.