American Express announced new technology capabilities to help make travel easier for today’s well-connected corporate traveler while also encouraging alignment with a company’s strategic travel and expense program. The capabilities announced today include a new platform that leverages social gaming mechanics to reward policy-adherent traveler behaviors; an integration with TripCase; a new capability that updates Corporate Card charges in near real-time so travelers can manage expenses on-the-go; and a new traveler-facing mobile interface for American Express’s duty of care solution, AX CONNECT.
American Express believes that incorporating gamification – an incentives-based approach using techniques from game design to motivate certain user behaviors – into travel management programs can prevent program leakage and therefore drive increased cost savings. Working with The Behavior Platform by Badgeville, a global leader in gamification and behavior management, American Express has created a pilot program that can be tailored to each company’s culture and travel program gaps. It uses social game mechanics to reward travelers for making decisions that fall within their company’s travel policy.