Discover card sits atop the credit card industry in customer brand loyalty for the 17th consecutive year, according to the Brand Keys Customer Loyalty Engagement Index. The Brand Keys research found that emotional engagement is the dominant driver of purchase decisions and brand loyalty. Increasing amounts of advertisements via internet, price promotions and discounting have triggered a tipping point in the brand world where consumers have began to use their emotional connection with a brand as a key factor in their buying decisions.
Fiserv financial services technology solutions announced that Heritage Financial Corporation selected its “DNA account processing platform from Open Solutions. To better serve the customers of Heritage Bank and Central Valley Bank. The $1.3 billion asset holding company cited the platform’s state-of-the-art technology, flexible architecture and strong commercial capabilities as key factors in the decision. DNA is the first open, relationship-centered core banking platform built for global collaboration. The platform employs a real-time, relational data model designed around the person, not the transaction, so that Heritage Bank staff can securely view complete profiles of their retail and commercial customers by person, product or account. The bank also gains a single loan system for consolidated commercial, mortgage and consumer servicing with the ability to implement master line processing.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] “There are always a lot of very bright people in banking and bankcard,” notes Bob Hammer, CEO of R.K. Hammer. “That’s a good thing, since the competition for every new and existing customer’s business is world-class and relentless. Given the economy, growing regulatory oversight, the myriad choices for consumers today, and…
Visa Signature account holders can now speed through airport security through its CLEAR biometric identity service partnership. Visa Signature account holders can enroll to receive discounted pricing on CLEAR membership with a six-month free trial plus $60 off the annual renewal rate of $179. CLEAR’s rapid identity technology brings speed, predictability and service back to travel. CLEAR’s kiosks and lanes are currently operational in San Francisco, Dallas-Fort Worth, Orlando, Denver, and Westchester County. Passengers access members-only lanes at security checkpoints where they verify their identity using biometrics, fingerprint or iris image.
Fiserv financial services technology solutions partnered ChannelNet multichannel marketing solutions to create an improved “LoanLink” consumer-facing online channel. With this, users can quickly roll-out robust self-service websites for their borrowers, implementing “LoanServ” from Fiserv- a real-time servicing solution that streamlines processes for all retail loans. The “LoanLink” solution is built on ChannelNet’s patented and scalable SiteBuilder software, and provides lenders with the ability to rapidly launch customized websites. Each SiteBuilder website comes with powerful administration features, personalization capabilities and content management tools for the financial institution. It provides additional self-service features and intuitive account management tools, such as the ability to make payments online, receive loan payoff information, view transaction history and update personal and financial information related to their loans.
Citi has expanded its CitiDirect Banking Evolution (BESM) service to over 70 countries with a client-friendly upgrade that provides enhanced feature functionality and client service experience. CitiDirect BE, the evolution of the award-winning CitiDirect Online Banking platform (CitiDirect), represents a multi-year investment and delivers a new client experience with a contemporary design, enhanced navigation and optimized user interface. This includes new portal and single point of entry with enhanced self-service tools and analytics applications, a simple upgrade from CitiDirect to CitiDirect BE that eliminates the need for complex and disruptive migrations and electronic bank account management (eBAM) and digital identity services.
Leaf tablets specifically designed for commerce announced its “Leaf for Quick Serve” to provide solutions for common challenges in the quick service restaurant (QSR) industry that make it easier for owners to run and grow their business. Leaf for Quick Serve gives restaurant owners a cost-effective alternative to legacy cash registers with a tablet that increases visibility into their business through sophisticated, user-friendly analytics and an improved customer experience. Running on Leaf’s built-for-business POS tablet, the LeafPresenter, which already includes features such as modifiers, printer routing, kitchen notes, check splitting by item or amount, consumer ratings and text-based receipts, Leaf for Quick Serve introduces brand new functionality built specifically for QSRs.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] JPMorgan Chase reported record net income of $6.5 billion for the first quarter of 2013, compared to the year ago net income figure of $4.9 billion. Revenue for the quarter was $25.8 billion, compared with the 1Q/12 figure of $26.8 billion. The Firm’s return on tangible common equity for the first…
Fiserv financial services technology solutions made available the PayChoice payroll solution through its latest partnership agreement. Targeting financial institutions utilizing online business banking solutions from Fiserv, PayChoice provides payroll services to small- and mid-sized businesses. The strategic agreement will offer businesses multiple levels of service in a single technology platform by combining PayChoice online payroll, tax, human resources (HR) and employee benefit administration solutions with the strength of online banking solutions from Fiserv.
ERN has announced the appointment of Roger Alexander, the former President of Elavon Merchant Services Europe and Brian Thom, the former President of Citibank Japan, to its board of advisors. Alexander brings to the role vast experience of the financial services industry, currently holding non-executive directorships at foreign exchange platform Canton FX, payment and loyalty consultancy The Logic Group and secure payment solution provider Pensio. He’s a graduate from Harvard Business School and spent over a decade at Barclays as Managing Director of The Emerging Markets Group as well as a Director at Barclaycard, also Roger was the former CEO of EuroConex and the former CEO of Switch UK. Meanwhile, Thom spent more than seven years at Citibank, where he served as President of Citibank Japan and Country Head of Citibank Korea. He is currently a Director at CSC Pacific and DPSL Limited, Executive Director at Asia CEO Network and a Partner at business solution and support service provider Gravitas Partnership. He is also the former Global Head of Marketing For American Express and the former SVP of Marketing for MasterCard.
American Express is bringing a host of music experiences to this year’s Tribeca Film Festival, culminating with a live streamed performance by Vampire Weekend directed by award-winning actor, director and producer Steve Buscemi as part of the “American Express Unstaged” concert series. Multiple music-related activities complete a roster of events that American Express will bring to Tribeca Film Festival fans from the latest in gourmet popcorn to the hottest red carpet moments. Opening the Festival with Mistaken for Strangers, American Express has signed on to open the 2013 Tribeca Film Festival as a sponsor of the Opening Night Gala. American Express continues to give its Cardmembers early access to tickets to the Festival, allowing cardmembers to purchase tickets to all Tribeca Film Festival screenings, as well as exclusive events.
Chase picked up four awards for its outstanding banking and investment services to customers in 2013 from TNS. Chase earned National Achievement in Consumer Banking and in Premier Banking, as well as Regional Achievement in the East United States and West United States categories. The TNS Choice Awards recognize financial institutions who are the best among their peers in acquiring, retaining and developing customers. TNS conducted interviews with 20,000 consumers across the United States to determine their top selections.