Accenture Enhances Software Platforms
Accenture (ACN) enhanced its Software solutions to help banks create stronger customer relationships through multichannel interactions and personalized offerings and increase internal efficiencies. Its new features on the Multichannel Platform 2.0 and Accenture Product and Fee Factory 2.0 software let banks offer customers choice in channel interactions, bring more visibility and efficiency to operational tasks and capitalize on customer relationships through personalized offerings. The Accenture Multichannel Platform 2.0 software allows banks to quickly develop and integrate new and existing customer channels, all at a reduced cost. It is designed to help banks improve customer experiences by offering integrated banking services accessible via the web and mobile devices, as well as through branches, call centers and ATMs.