American Express has won the Satmetrix “Best Customer Satisfaction Award” for the financial services category. To be considered for the award, companies must meet certain criteria, such as a minimum number of responses and a top score higher than eight out of ten on the Satmetrix Customer Loyalty Index. Past winners include leading customer-centric organizations such as Southwest Airlines, eBay, Washington Mutual, USAA, and Amazon.com, The Satmetrix Best Customer Satisfaction Award is based purely on tabulated feedback results from the respondents rating best-in-class organizations.
NOVA Information Systems has signed a five-year agreement with Wachovia to provide merchant processing services to future Wachovia merchant customers. NOVA processed transactions for merchant customers of First Union, which became part of Wachovia in April 2002. The combined company is expected to see an average of 20,000 new merchant customers annually, for an estimated $4 billion in annual processing volume. NOVA Information Systems, a subsidiary of U.S. Bancorp serves 650,000 merchant locations.
Drexler Technology reported second fiscal quarter pre-tax income rose 191% over last year’s second quarter, to $2,326,000 from $800,000.
Microsoft and Bank of America have signed an agreement for BofA to advertise on and offer links to services across the MSN network of Internet services. Under the terms of the agreement, consumers who visit the popular CNBC on MSN Money Banking Center can access links to services and special offers from Bank of America. In addition to links and information from BofA, the CNBC on MSN “Money Banking Center” offers consumers account and loan information, expert commentary, and financial tools. Among Internet content networks, AOL has 35 million subscribers and MSN has 9 million.
TSYS reported third quarter net income increased 27.1% to $32.3 million, up from $25.5 million in the same period last year. Revenue for the quarter was $178.6 million, an increase of 10.8%, compared to one year ago. TSYS also announced the signing of a LOI with Bank of Ireland to process its consumer and commercial accounts. Bank of Ireland will convert its accounts from its in-house system in the first half of 2003. After the conversion, TSYS will process more than 90% of the card accounts in Ireland and will service an estimated 14.2 million card accounts in Europe. TSYS announced it has set a goal of growing net income by 12-15% in 2003. For complete details on TSYS’ performance during 3Q/02 visit CardData ([www.carddata.com]).
Toronto-based Advantex Marketing International reported fiscal year
annual consolidated revenue was $92,410,000, a 6.4% increase over the
previous year’s revenue of $86,842,000, principally from its card-based
marketing programs. The Company reported a loss from continuing operations
of $2,547,000 for the year compared to a loss from continuing operations of
$4,553,000 for fiscal 2001. Advantex clients include:
Aeroplan, The Canadian Imperial Bank of Commerce, US Airways, The New York
Times, Shoppers Drug Mart, National Grocers, and Wal-Mart.
Sevres-based XIRING announced a strategic partnership with
Caradas. As part of the joint sales, marketing and distribution agreement,
Caradas will integrate its “Connexus” authentication platform with XIRING’s
range of smart card readers, providing a suite of authentication
solutions. Initially, Caradas will integrate its “Connexus Platform” with
XIRING’s “Xi-Sign” cardholder authentication solution to support
MasterCard’s “SecureCode” initiative.
YUM! Restaurants International has chosen Trintech’s “ReconNET 6.1” to
manage its reconciliation and cash management needs. YUM! runs the
operations of 30,000 restaurants in 100 countries around the
world. The installation of “ReconNET 6.1” by the international division of
YUM! Brands is part of the company’s on-going efforts to centralize daily
cash management and reconciliation processes and provide a standardized
methodology across its restaurants. Implementation will begin in the UK and
the Netherlands, and extend to other countries as additional language
versions of “ReconNET” become available. “ReconNET” facilitates much more
than a simple matching process; the real benefits are derived from
identifying and managing exceptions, i.e., the missing deposit, the
fraudulent check, or the unresolved chargeback.
First Horizon Merchant Services has named Drew Soinski, formerly with National Processing, as SVP/GM of national sales. Soinski was employed by National Processing Corp., where he held a similar position, until recently.
Arab National Bank has deployed an anti-money laundering and fraud
detection system using ACI “Proactive Risk Manager” fraud detection
software. In addition, the ACI software will monitor deposit and
authorization activity to detect merchant fraud. The system will compare
historical merchant use and confirmed fraudulent activity against new
merchant activity to detect merchant fraud and suspicious cardholder
transactions. More than 40 banks, processors and retailers around the world
have licensed ACI “Proactive Risk Manager” to monitor transactions for
debit and credit card fraud, merchant fraud, and to detect money-laundering
activity. Another 1,200 financial institutions access ACI “Proactive Risk
Manager” services through processor relationships.
FL-based The DataFlash Corporation has launched a new web site to provide information on merchant transaction processing and to promote its stored value and debit card products. This site will give businesses in-depth information about the company’s capabilities, to provide businesses with transaction processing and account management software, as well as Automated Clearing House processing.
Capital One reported earnings for the third quarter of $258.8 million, versus earnings of $165.3 million one year ago. The company increased its allowance for loan losses by $358 million in the third quarter including $133 million due to the new FFIEC guidance. The managed net charge-off rate decreased to 4.96% for the third quarter compared with 4.98% for the second quarter. Cap One says 57 bps of the third quarter charge-off rate and 62 bps of the second quarter charge-off rate was due to the FFIEC change. The managed delinquency rate(30+ days) increased to 5.36% as of September 30th, compared with 4.54% as of June 30th, and 5.20% at September 30th. Cap One noted that charge-offs are expected to rise in the fourth quarter of this year and the early part of next year due to the seasoning of subprime assets added in the fourth quarter of 2001 and early 2002, as well as the slowing of loan growth. The company expects charge-offs to rise to the high-6 percent range in the first half of 2003 and then decline somewhat in the second half of 2003. Marketing expense for the third quarter was $185.8 million, down from $320.4 million in the second quarter. As a result, Capital One’s accounts declined to 48.2 million from 48.6 million at the end of the second quarter. For complete details on Cap One’s credit card performance during 3Q/02 visit CardData ([www.carddata.com]).