CIBC and American Express announced a
milestone agreement for CIBC to issue American Express-branded credit cards in

The news means that CIBC will become the first bank in Canada to offer
both American Express and VISA credit cards, offering consumers greater
convenience and choice. In addition, American Express has established its
first card-issuing partnership in Canada.

Already the largest VISA issuer in the country, CIBC will issue a line of
card products under the name “entourage,” leveraging American Express’
powerful brand name and product development capabilities. CIBC entourage
American Express cardmembers will carry the strengths of two financial leaders
wherever they go – the accessibility of CIBC and the global reach of American

Financial details of the agreement are not disclosed.

The “entourage” line is being launched with three new credit cards:

– CIBC entourage American Express Card, Canada’s first smart chip
credit card available nationally which provides greater security for
online shopping;

– CIBC entourage Platinum American Express Card with exclusive features
and benefits; and

– CIBC entourage Business American Express Card, offering special
benefits for small and medium-sized businesses.

The CIBC “entourage” smart card is a credit card embedded with a smart-
chip microprocessor that functions like a mini-computer, capable of carrying
multiple applications. Initially, the smart card technology will be used to
enhance the security of purchases, particularly for shopping on the Internet.
Additional functions can be added over time, such as applications for managing
loyalty programs or conducting electronic banking activities.

“Our customers are the winners with this announcement,” says Christine
Croucher, executive vice president, CIBC card products division. “CIBC’s
alliance with American Express brings them greater innovation, more choice,
global assistance and the ability to make secure purchases over the World Wide
Web. Consumers have the added advantage and convenience of being able to carry
two different brands of credit cards from one issuer.”

Customers apply for the card at CIBC and can use it wherever American
Express is accepted.

Under the new agreement, CIBC will issue the cards, own the accounts and
handle the customer service support for the entourage American Express Cards,
including authorizations, billing and credit management. CIBC will also be
responsible for marketing the cards to millions of new and existing customers
across the country.

The CIBC “entourage” brand will be supported with an extensive national
marketing campaign, including television advertisements, direct mail, online
media and various outdoor media.

Cardmembers can use their CIBC “entourage” cards at American Express
merchant locations in more than 200 countries and territories. They’ll also
benefit from American Express’ global service through its 1,700 Travel Service
Locations, and be able to access cash at American Express’ more than 500,000
ATMs worldwide and at 4,500 CIBC ATMs across Canada.

Over the past five years, American Express has formed 72 card-issuing
partnerships with banks and other institutions around the world. The agreement
with CIBC establishes an important new distribution channel for American
Express-branded products in Canada and will generate more spending volume
through the company’s global merchant network.

“Today’s news marks a very significant step forward in our partnership
strategy,” says Steve McCurdy, vice president, American Express Global Network
Services, the unit that manages the company’s third-party card-issuing
business. “CIBC is one of the most prestigious financial institutions in the
world and Canada is a critically important credit card market for us.”

“This partnership will certainly benefit consumers through greater choice
and convenience and lead to increased competition in the card industry by
introducing a new level of innovation in product development.”

Today’s announcement marks an expansion of the existing business
relationships between CIBC and American Express. CIBC provides treasury, cash
management and foreign exchange services for American Express. It is one of
the largest distributors of American Express Travelers Cheques in Canada. In
addition, American Express provides corporate travel services for CIBC.

About CIBC

CIBC is a leading North American financial institution offering more than
eight million personal banking and business customers a full range of products
and services through its comprehensive electronic banking network, branches
and offices across Canada, in the United States and around the world. CIBC is
a leader in electronic banking, with more than three million e-banking
customers accessing telephone and Internet banking. CIBC is also Canada’s
leading credit card issuer and offers a broad range of choice and value. To
find other news releases and information about CIBC, visit the bank’s Media
Center at

About American Express Global Network Services

Since 1996, American Express has been aggressively pursuing a strategy of
opening its merchant network and card product portfolio to third-party issuers
around the world. By leveraging its global infrastructure and the powerful
appeal of the American Express brand, the company aims to gain even broader
reach for its network worldwide. American Express has established more than 70
card-issuing partnership arrangements in close to 80 countries. For more
information about the American Express Global Network Services, please visit

CIBC entourage American Express Card

Product Fact Sheet

CIBC entourage American Express Card

– CIBC entourage American Express cardmembers will carry the strength
of two financial leaders wherever they go

– CIBC entourage makes customers’ lives easier by providing the
national accessibility and assistance of CIBC and the global services
of American Express

– CIBC entourage provides an unprecedented combination of financial,
travel, entertainment and shopping services on a national and
international level – it’s the one card Canadians need wherever they

– All of the CIBC entourage American Express Cards offer the following
features and benefits:

– Front Of The Line Entertainment Benefits give entourage
cardholders preferential access to some of the most popular
concerts, theatre, sporting events, and art exhibitions
throughout Canada. entourage cardholders can get tickets before
they go on sale to the general public, access seats reserved
especially for American Express cardmembers, and gain
complimentary admission to art galleries and museums.

– Worldwide Cash Advances at any Interac or CIBC ABM across
Canada, or at any bank machine around the world displaying the
American Express logo

– Free Personalized entourage Convenience Cheques to pay bills,
make payments where a credit card is not normally accepted, or
to consolidate credit card accounts

– Global Assistance from CIBC that’s just a phone call away

– American Express Travel Service Locations Worldwide are open to
cardmembers in 1,700 locations in more than 200 countries and
territories around the world

– CIBC entourage Travel Assistance Service is available anywhere
in the world

– Emergency Card Replacement and Emergency Cash

– Purchase Guard and Extended Warranty Insurance, Fraud Detection
and Loss Coverage

CIBC entourage American Express Card, smart chip credit card features

– The CIBC entourage American Express Card is the first smart chip
credit card av_ilable nationally

– The card helps make online payments more secure plus it can be used
as a traditional credit card wherever American Express is accepted

– State-of-the-web smart chip technology, embedded right into the card,
can be used at selected Internet merchants displaying the LockIT
brand. LockIT is an exciting new service offered by American Express.
It ensures Internet credit card payments are handled in a way that
offers cardmembers a more secure way to complete the purchase.

– A secure online payment is accomplished using three basic
tools: the entourage smart chip portion of the card, a Smart
Card Reader and a personal smart chip password

– A Smart Card Reader is essential for accessing the online
payment security and is a one-time $50 purchase

– In the future cardmembers will be able to upgrade their
entourage card with new services and functions via a secure
web-site without having to order a new card

– Online fraud protection is guaranteed – with absolutely any
online purchase made with a CIBC entourage American Express
card, cardmembers are not responsible for any unauthorized

– Additional benefits of the CIBC entourage American Express Card

– Up to one per cent cash back with entourage earnings

– No annual fee and a 19.5 per cent current annual interest rate

– $100,000 Common Carrier Accident Insurance

– Three free additional cards

– Optional: 15-Day Travel Medical Insurance, CIBC Payment
Protector, CIBC Hot Line Service, CIBC Auto Club

CIBC entourage Business American Express Card features

– This no annual fee credit card with a low interest rate of CIBC prime
plus four per cent makes it easier for a customer to run their

– This card offers the following features and benefits:

– Business Savings Program lets cardmembers take advantage of
discounts when they purchase from companies like AVIS,
Travelodge Canada Corp. and NEBS Business Forms Ltd.

– Business Concierge Service offers an array of convenient
services such as putting cardmembers in touch with information
regarding cultural customs, attractions and entertainment
venues for travel destinations both domestic and abroad

– Year-End Statement Summary

– Two billing and statement options are available to suit the
needs of cardmembers: option one is corporate billing and
payment while option two is billed and paid by the individual

– $100,000 Common Carrier Accident Insurance

– Nine free additional cards

– Optional: 15-Day Travel Medical Insurance, CIBC Hot Line
Service, CIBC Auto Club

CIBC entourage Platinum American Express Card features

– The CIBC entourage Platinum American Express Card provides an
unprecedented combination of advantages and privileges – it’s like a
red carpet and VIP pass combined. It offers the following features
and benefits:

– Platinum Concierge Service gives Platinum cardmembers
preferential treatment – everything from reservation assistance
for restaurants, theatres, concerts, special events and hotels,
arrangements for car rental, limousine or taxi service to
having flowers delivered

– Up to two per cent cash back with entourage earnings

– 60-Day Travel Medical Insurance protects primary cardmembers,
authorized users, accompanying spouses (up to the age of 80)
and legal dependants (under the age of 25) from unexpected
out-of-pocket medical expenses (hospital and physicians’ bills,
paramedical services, accommodation, incidental expenses, and
more) worldwide.

– Minimum Credit Limit of $10,000

– Car Rental Loss and Damage Insurance automatically covers the
cardmember for the damage or theft on most rental cars when
they charge the cost to their CIBC entourage Platinum American
Express Card

– Flight Delay and Baggage Insurance

– Hotel/Motel Burglary Insurance

– Trip Cancellation/Trip Interruption Insurance provided
automatically when travel is paid with the CIBC entourage
Platinum American Express Card

– $1,000,000 Common Carrier Travel Accident Insurance

– Top Tier Emergency Assistance provides help while travelling

– Year-End Statement Summary

– Three additional cards available for $99 each annually and an
annual fee of $299

– Optional: CIBC Payment Protector, CIBC Hot Line Service, CIBC
Auto Club


Europay International branded cards (Eurocard-MasterCard, Maestro and Cirrus) have been helping to drive the successful introduction of the world’s newest currency. Latest figures released show:

· While close to 75% of all payments by consumers are now in euro, almost 100% of cross-border retail transactions authorised by Europay in the euro-zone in the first eight days were in the new currency. The speed of the retailer migration was faster than had been expected.

· Over 5 million MasterCard and Maestro cross-border euro transactions were processed across the euro-zone in the first eight days of the new currency. The number of transactions in the euro-zone was almost 50% higher than for the same period in 2001

· The average amount withdrawn at ATMs varied from country to country across the euro-zone. Austria and Germany were in the lead, with average withdrawals of 245.00 EUR and 240.00 EUR respectively.

Euro ATM Boost

Europay International reported this morning that the speed of the retailer migration to the euro was faster than had been expected. Europay says more than 5 million MasterCard and Maestro cross-border euro transactions were processed across the euro-zone in the first eight days of the new currency. The number of transactions in the euro-zone was almost 50% higher than for the same period in 2001.The average amount withdrawn at ATMs varied from country to country across the euro-zone. Austria and Germany were in the lead, with average withdrawals of 245.00 EUR and 240.00 EUR respectively. At the lower end of the withdrawal range: Luxembourg and Ireland with an average of 115.00 EUR.

MasterCard Joins SEA

The Senior Executives Association appointed its first charter inductee, MasterCard International, to its newly formed Corporate Advisory Board.

The Corporate Advisory Board will create an alliance between the public and private sectors to allow participants to collaborate on issues of mutual interest and to facilitate the design of special forums to share ideas between industry and government. This is an important part of SEA’s mission to foster an outstanding corps of career executives to provide the necessary leadership for managing and directing key federal programs.

The appointment of MasterCard to the Corporate Advisory Board of the SEA expands the abilities of both organizations to address key issues, including public and private sector relations, government financial management and emerging information technologies.

SEA is a nonpartisan professional association founded in 1980 that promotes ethical and dynamic public service by representing the 6,000 career senior executives in the Federal government. MasterCard Corporate Payment Solutions has provided a multitude of procurement solutions designed to improve the efficiency and effectiveness of government operations.

“We welcome MasterCard Corporate Payment Solutions as the first member of our Corporate Advisory Board” said Carol Bonosaro, president of SEA. “We look forward to working with them to promote issues and opportunities of mutual interest. SEA invites other interested private companies to follow MasterCard’s lead and to join our Corporate Advisory Board to work together in areas of mutual interest.”

“Government finance offices and federal agencies have taken the lead in instituting financial systems that have resulted in substantial performance improvements, as well as identifying best practices for financial management,” said Steve Abrams, senior vice president, Corporate Payment Solutions, MasterCard International. “Serving on the SEA board will help MasterCard and our member financial institutions better understand the issues that affect the public sector and enable us to provide solutions that meet the needs of the federal government.”

MasterCard offers a host of services and programs for the federal government, including the MasterCard Government Travel Card, the MasterCard Government Purchasing Card, the MasterCard Government Fleet Card and the MasterCard Government Integrated Card – a single card platform for managing purchasing, fleet and travel responsibilities. Additionally, MasterCard provides the public sector with technological innovations to help them take full advantage of e-procurement. These services include Smart Data OnLine(TM), a web-based reporting tool that captures all data from a government agency’s card transactions and MasterCard SmartLink(TM), a program that integrates data from purchasing card transactions into enterprise resource planning systems. For more information about MasterCard’s programs and services for the public sector please visit

For more information about the SEA Corporate Advisory Board, contact Dr. Andrew Uscher, Director of SEA Operations, at 202-927-7000.

About Senior Executives Association

Whether they direct the FBI agents who investigate organized crime, the NASA astronauts who pilot the space shuttle, or the research scientists who inch closer each day to a cure for cancer, the members of the Senior Executives Association provide the leadership and expertise to manage the Federal government’s departments and agencies.

The Senior Executives Association (SEA) was incorporated in 1980 as a tax-exempt, non-profit professional association representing the interests of career federal executives and committed to effective, efficient and productive leadership in government. SEA seeks to ensure equitable treatment and compensation, continuing professional education, and recognition for the more than 6,000 career federal executives who comprise the nation’s highest civil service ranks.

The almost 3,000 members of SEA represent all Cabinet-level departments, as well as 44 administrative and independent agencies, commissions and corporations. SEA members reside in every state in the country, the District of Columbia, Puerto Rico, the Virgin Islands and abroad. The current membership of SEA holds 30 percent of all the Presidential Distinguished and Meritorious Ranks ever awarded

About MasterCard International

MasterCard International has a comprehensive portfolio of well-known, widely accepted payment brands including MasterCard, Cirrus and Maestro. More than 1.7 billion MasterCard, Cirrus and Maestro logos are present on credit, charge and debit cards in circulation today. An association comprised of more than 20,000 member financial institutions, MasterCard serves consumers and businesses, both large and small, in 210 countries and territories. MasterCard is a leader in quality and innovation, offering a wide range of payment solutions in the virtual and traditional worlds. MasterCard’s award-winning Priceless advertising campaign is now seen in 80 countries and in 40 languages, giving the MasterCard brand a truly global reach and scope. With more than 22 million acceptance locations, no card is accepted in more places and by more merchants than the MasterCard Card. At September 30, 2001, gross annual dollar volume exceeded US$704 billion. MasterCard can be reached through its World Wide Web site at .

Prime Premiums

“Super-prime” portfolios have fetched premiums as high as 29% while the price range for “sub-prime” portfolios tops out at 6%. According to data compiled by R.K. Hammer Investment Bankers, “super-prime portfolios”, with an average risk score of 760 and charge-offs belows 4.0%, command an average premium of 22%. “Prime” portfolios, or those with average risk scores of 720 and a 5.00% charge-off rate, produce an 18% premium on average. “Sub-prime” portfolios, defined as those with risk scores of 560 and 12.00% charge-off rates, generally produce a negative premium of 15%. The data are based on portfolio sales over the past several years and take into account a wide range of analytical factors. Last year the average premium paid for a bank credit card portfolio was 18.1%, down slightly from 2000’s 18.5%.

PULSE 2001

PULSE EFT Association reported this week it processed a record 714 million transactions, a 33% annual increase, including a single month high of 70.9 million in December. The gain was led by a sharp rise in the number of on-line POS debit transactions processed to 316 million, a 37% increase. Total off-line debit transactions supported by the network almost doubled from 2000 to more than 84.6 million. Last year, PULSE boosted its membership by 500 members resulting from the merger of the Money Station network in early 2001. The anticipated completion of the TYME merger this quarter, will boost the number of banks, credit unions and savings and loans in PULSE to more than 3,500.


SCM Microsystems, Inc., a leading provider of
solutions that open the Digital World, announced it has signed an
agreement with Switzerland’s City Card Systems AG to deliver 10,000 terminals
designed for merchant loyalty programs using smart cards. Initial shipments of
the SCM retail terminals began in Q1. The use of smart cards in the retail
environment and programs aimed at rewarding loyal customers are both fast
growing trends. With this contract, SCM broadens and strengthens its position
as a leading supplier of the end user infrastructure that enables smart cards

City Card Systems AG, based in Basel, Switzerland, provides small and
midsize retail businesses a low-cost and easy-to-customize solution to
implement their own professional customer loyalty programs. City Card provides
merchants everything they need to make the program successful, including:

— loyalty cards for distribution to business patrons;
— software applications that award and track loyalty points;
— marketing material to promote individual loyalty programs and
redemption schemes; and
— SCM’s retail card terminals that provide the mechanism for consumers to
collect, review and redeem points they have earned through the program.

Merchants can customize all aspects of the loyalty card, from graphical
design to the features the card will enable, such as reward value and
redemption. Information collected through the program can be used by merchants
to build customer databases, forecast orders and plan promotional campaigns,
much like a Customer Relation Management (CRM) system. City Card will market
its program worldwide through regional franchise opportunities.

“City Card provides small and midsize businesses with a professional and
affordable solution to launch their own loyalty programs, allowing them to
compete in more innovative ways,” said Robert Schneider, founder and chief
executive officer of SCM Microsystems. “For SCM, the cooperation with City
Card is very important because it allows us to work with an innovative company
to develop and deliver new solutions that address emerging applications for
smart cards.”

“We have put together a package that provides the resources, expertise and
support needed to create successful loyalty schemes, and SCM’s terminals are
important part of our solution,” said Andreas Wilk, General Manager of City
Card Systems AG. “Besides being very reliable and cost-effective, SCM’s
terminals address all the technology requirements the retail environment
needs. In particular, we like the fact that SCM’s terminals provide a flexible
platform that allows us to easily port our loyalty applications, and to
upgrade those applications in the field.”

The terminal that SCM will supply to City Card was designed specifically
to enable and leverage multifunctional smart cards applications in a retail
environment. It is programmable and can be connected through a modem to a
telephone or through a serial port to the cash register or PC or can be used
in standalone mode. The terminal’s design facilitates rapid transactions for
management of bonus points awarded through merchant loyalty programs as well
as downloading of new applications and programs. In addition, SCM is also
providing a Software Development Kit that allows City Card and their franchise
partners to easily port, further develop and extend their application on SCM’s

About City Card Systems AG

The company, based in Basel, Switzerland, was founded in 2001 and is
focused on developing and implementing the “City Card” loyalty system for
small and midsize retail companies. Based on a franchise model, the City Card
system will be marketed throughout Switzerland and the German speaking
countries within Europe. City Card Systems AG is responsible for settlement,
marketing and communication for its franchises. Further information is
available at

About SCM Microsystems

SCM Microsystems is a leading supplier of solutions that open the Digital
World by enabling people to conveniently access digital content and services.
SCM’s advanced silicon solutions, hardware and software enable secure exchange
of electronic information for digital applications from e-commerce to
broadband content delivery by providing controlled access points to platforms
such as PCs, digital cameras, and digital television set-top boxes. Known as a
premier supplier to OEM companies around the world, SCM also serves the retail
market through its Dazzle and Microtech product brands. Global headquarters
are in Fremont, Calif., with European headquarters in Munich, Germany. For
additional information, visit the SCM Microsystems Website at

iPad Launched

Fujitsu Transaction Solutions will unveil a powerful handheld computer next week which combines retailing and card payment technologies with Microsoft ‘Windows CE .NET’ operating system. At 10 ounces, the featherweight ‘iPAD’ combines scanner, magnetic-card and smart-card reader, and keypad with encryption and wireless capabilities. The ‘iPAD’ can be used for inventory management, debit transactions, price verifications, phone calls, line busting, mobile POS, and gift registry. It uses an Intel processor and can support any 802.11b wireless LAN infrastructure. With ‘Windows CE .NET’, the ‘iPAD’ will support both XML and VoIP. The new handheld will be available to retailers by summer.

Allcharge Funding

AllCharge, the provider of a technology to monetize digital content, announced the recent closing of a $3.4 million Series A/B Preferred funding round.

The round was led by VAL Investment Group, LLC, an affiliate of Verticality Investment Group, LLC, and also included other existing AllCharge investors. AllCharge will use the new funding to expand the market penetration of its online payment solution, which lets merchants sell any type and amount of digital content while allowing consumers to pay virtually any way they wish. In addition to intensifying its marketing and sales efforts, AllCharge will invest in ongoing product enhancements and customer care.

“As content monetization is becoming key in the effort to turn the Internet into a profitable business space, our flexible payment platform, designed specifically for digital commerce, is facing an explosion in demand,” says Jakob Schwerdt, president and CEO of AllCharge. “With this recent investment, we are ready to respond to the exciting market opportunities and quickly move toward profitability.”

“Despite a general decline of investments in the Internet sector, we still see great interest in companies that have a clear path to profitability, and that offer premium infrastructure products and services,” says Sholem Greenbaum, a principal of VAL. “With its visionary strategy, its solid product, and its experienced management team, AllCharge is such a company, geared to succeed in the promising online content industry.”

About AllCharge

Founded in 2000, AllCharge provides a sophisticated e-payment technology. The system allows merchants to price and sell any type of digital content, and consumers to purchase any amount of premium content, using their preferred payment channel. AllCharge supports all payment methods, pricing models, and digital content purchases. The company is headquartered in New York City, and maintains extensive R&D facilities in Tel Aviv, Israel. For more information, visit [][1].

About VAL Investment Group LLC

VAL Investment Group, an affiliate of the Verticality Investment Group, is a venture capital management company that focuses on investment in private technology companies, generally those involved in hardware and software development focusing on the Internet, programming tools, development environments, and programming languages. For more information, call Ronny Apfel at 201/656-9253 or Sholem Greenbaum at 212/266-9269 or visit the web site at [][2].


Olympic Reunion Center

Four-time Olympian, HSH Prince Albert of Monaco, recently announced program details for the Visa Olympians Reunion Center and invited all Olympic Alumni to enjoy ongoing hospitality during their visit to the Olympic Games in Salt Lake City. “Olympians from around the world will have a place of their own — to gather, renew old friendships and share their unique experiences,” he said. “The Visa Olympians Reunion Center has served importantly to promote the Olympic spirit and ideals.” Prince Albert is the International Spokesperson for the Center.

The Visa Olympians Reunion Center will celebrate its Grand Opening with a special program on February 7, and will begin daily operations on February 8, with hours from 2:00 p.m. until midnight throughout the Games.

Designed expressly for the use of Olympic Alumni, the Visa Olympians Reunion Center was first developed for the 1996 Games in Atlanta and served again, in Sydney, to enhance the Games experience of all visiting Olympians. More than 2,700 individual Olympians visited the Sydney Center. Now part of an Olympic tradition, the Salt Lake Visa Olympians Reunion Center will be the first at an Olympic Winter Games. The program is based on a partnership between the IOC, the World Olympians Association, the U.S. Olympic Committee and Visa, the founding partner.

With its downtown location in the Salt Lake Hardware Building, adjacent to the Olympic Medals Plaza, it will be a lively place for the world’s Olympians to congregate and enjoy hospitality. The Visa Olympians Reunion Center, as a communications focal point, will serve as a focal point for Olympians to enjoy the full range of Olympic family activities.

“The Visa Olympians Reunion Center is a critical part of our focus during each Olympic Games,” remarked Liston Bochette, three-time Olympian and Secretary General of the World Olympians Association (WOA), the international alumni organization founded by the International Olympic Committee. “We are making great strides in expanding every Olympians opportunity to participate within the Olympic family and continue to impact the movement productively. We are very grateful to Visa for its ongoing commitment to the Olympic movement, and in particular for this program which has benefited thousands of Olympians since its inception at the 1996 Atlanta Games.”

Olympians are invited to pre-register for the Visa Olympians Reunion Center on the Internet by going to the World Olympians Association website at . They will be able to get updated information on the reunion center program and other activities of the World Olympians Association.

Priceless Holidays

MasterCard reported this week that card volume during the holiday shopping season was up 20% over 2000. MasterCard says overall retail dollar volumes increased 18.3% while grocery store volumes grew 32.8%. Department store volumes grew 9.3% while discount store volumes were up 13.8%. Travel and Entertainment volumes logged a 14.6% increase with airline spending up 2.3%, restaurant volumes up 27.1%, as hotel and rental car growth remained flat. MasterCard noted that average ticket price for purchases has dropped approximately three percent, due to slower T&E growth and a slower economy.

ATM Manager 5.0

MA-based e-ClassicSystems has released version 5.0 of its ‘ATM Manager Pro’ software suite. Introduced in May 2000, the software now manages the operations of more than 46,000 ATMs worldwide. Version 5.0 offers statistical and financial accounting for financial institutions that allow other banks’ cardholders to withdraw cash surcharge-free in their network. The new version also offers statistical and financial accounting to measure the EBT usage at each location and its corresponding impact on interchange fees. Other features include the ability to nest multiple events, analyze special trends, and support for multiple media types in terminals.