WWE SuperCard
2K announced the action-packed entertainment of WWE SuperCard, the Company’s renowned collectible card-battling game, will raise the stakes with extensive content in WWE SuperCard – Season 2.
Payment Patent Portfolio
Patents disclosing a multi-purpose, multi-card reader with storage, display, and transmission capabilities, available from inventor Adrian Gluck, PhD are going up for sale.
Govt Help Recover Misdirected Payments
Banks and building societies have put in place standard central processes and defined maximum timescales to help customers recover money. When a customer notifies their bank or building society that they have made an electronic payment to the wrong account, action will commence on the customer’s behalf within a maximum of two working days. If a bank is unable to reclaim funds immediately – for instance if the recipient disputes its return – the customer will be notified of the outcome of their bank’s investigation in a maximum of twenty working days from the point of enquiry and in many cases much sooner. If funds cannot be recovered through the standard central process customers will be given clear and accurate information on the options they have available to them – such as court action against the recipient. Banks and building societies will ensure the design of online, mobile and telephone payment channels reduce the risk of a customer making a mistake. This might involve: customers being asked to input account details twice; extra warnings about using the correct account details; or prompting customers to check payment details that have not been used for some time so that they can be updated or deleted as necessary.
TSYS Client Named Top Contact Center
TSYS announced the Nationwide Building Society contact center it services has been named among the top 25 percent financial services centers in Europe for 2012. The recognition was given by Europe’s leading bespoke contact centre benchmarking survey, Bright Index. The Bright Index is used to identify the top performers across Europe. Each year up to 100 companies benchmark their contact centre performance against 50 key metrics with an average one million calls per participating company used to form the basis for the analysis. The benchmarking includes measuring efficiency, quality, resourcing, self-service and sales. TSYS processes the Society’s portfolio of 2 million consumer credit card accounts.
PayPal Partners Mirantis on Solution Migration
Mirantis OpenStack systems integrator opened its “FUEL” private library of configuration and deployment tools for OpenStack to the public. The “FUEL” library consists of verified deployment scripts for implementing a variety of OpenStack deployment configurations; these range from simple configurations for PoC and dev/test scenarios to highly available configurations for production use cases. And can it be used to deploy third-party OpenStack distributions, such as those provided by RedHat and Canonical, and can plug into customer’s existing operations infrastructure.
Nationwide Solution Hits 3mm ATM Transactions Milestone
Nationwide Building Society hit 3 milllion transactions for its ‘favourites’ ATM function to save its customers time. Having collaborated with i-design Group to help make repetitive ATM transactions quicker and easier with an automatic favourites option, the Nationwide function will save customers time and energy when using an ATM has been rolled out across the Society’s entire ATM estate of over 2,000 machines. Customers will be presented with their most used transactions automatically once they have entered their pin and adapts to a customer’s changing transactional habits.
TSYS Opens Multi-Media Contact Center
TSYS unveiled its financial services support center to better serve its pan-European client base. Run by TSYS Managed Services EMEA, the center is in addition to existing facilities in the UK and Netherlands and is now delivering a comprehensive suite of managed services customer care solutions to financial institutions throughout continental Europe. TSYS recently moved into the new 57,000 square-foot, state-of-the art centre and provides multi-lingual customer service, risk and fraud support, dispute and chargeback servicing, collections assistance, back-office work and a variety of other managed services for its client base.
TSYS Execs to Speak at The EMEA Middle Market Conference 2012
Adrian Garton, managing director, TSYS Managed Services EMEA, and Kellie Goodwin, business development director, TSYS Commercial Services, are set to co-present at the Commercial Payments International’s “The EMEA Middle Market Conference 2012,” in a session entitled, “The Power of Data: Using Analytics to Enhance the Customer Experience.” They will be discussing the flaws in traditional middle-market segmentation and how we need to look at this market through a new lens. They will also discuss best practices around using both behavioral and advanced analytics to predict consumer patterns, along with how to refine this data to better engage customers and enhance their experience.
Chase eDeposit Solution Nominated for Two Webby Awards
Chase Bank announced its “QuickDeposit” solution has been nominated for Best Use of Device Camera and Utilities and Services (Tablets and all Other Devices) and Chase Person-to-Person “QuickPay” is an honoree in the Utilities and Services (Handheld Devices) category for mobile apps in the 16th Annual Webby Awards. Hailed as the “Internet’s highest honor” by The New York Times, The Webby Awards, presented by the International Academy of Digital Arts and Sciences (IADAS), is the leading international award honoring excellence on the Internet. Webby Awards are handed out for categories in Websites, Interactive Advertising and Media, Online Film & Video and Mobile. As a nominee, Chase “QuickDeposit” is also eligible to win a Webby People’s Voice Award, which is voted online by fans across the globe. From now until April 26th, Chase fans can cast their votes at pv.webbyawards.com.
American Express, National Trust for Historic Preservation to Award $3mm in Grants to Historic NYC
American Express, National Trust for Historic Preservation to Award $3 Million in Grants to Historic Places in New York City This spring, New York City will make history to save history. American Express and the National Trust for Historic Preservation announced today that New York City will be this year’s location for Partners in Preservation,…
Liaison Hosts Securosis Analyst, Offers Tokenization Guidance
The PCI Council released its “Information Supplement: PCI DSS Tokenization Guidelines” last August as an introduction to the technology for. Adrian Lane elaborated on the topic with his own white paper, “Tokenization Guidance: How to Reduce PCI Compliance Costs,” and answer questions via Liaison Technologies. The Securosis paper fills in the gaps left by the PCI Council’s Information Supplement by explaining exactly how to implement tokenization to meet PCI DSS compliance, reduce scope and lower compliance costs. The paper is the product of hundreds of hours of research and interviews with nearly a hundred merchants, payment processors, tokenization vendors and QSAs.
Protegrity and Securosis Demystify PCI DSS Tokenization
Protegrity USA end-to-end data security solutions joined forces with Securosis information security research firm to address the confusion around the PCI DSS tokenization guidelines administered by the PCI Council in August and help companies evaluate and select a tokenization solution. Protegrity will hold a webinar featuring Securosis analyst and CTO Adrian Lane and Ulf Mattsson, CTO of Protegrity and the inventor of Protegrity Tokenization. Together, Lane and Mattsson will explore how to deploy tokenization solutions within the scope of the PCI DSS and their perspectives on how the data security community can benefit from this promising technology.