The average merchant service fee charged by Bankcard, MasterCard
and VISA in the second quarter was 92 basis points, down from 99 basis points a year ago, and from 140 basis points immediately prior to the interchange reforms. Since the reforms came into effect, the average merchant service fee charged by American Express has fallen by around 15 to 20 basis points to 2.36%, while the average fee charged by Diners Club has fallen by around five basis points to 2.31%. The Reserve Bank of Australia has released its first quarterly report on average merchant service fees and market shares. The RBA says the smaller declines by American Express and Diners Club has raised the premium that merchants pay to accept these cards. The RBA’s liaison with merchants suggests that while some merchants have been able to negotiate reductions in the fees charged by American Express and Diners Club, many others have not been able to do so. In some cases, merchants have indicated that they have little choice but to accept these cards, and find it difficult to surcharge. Some have also indicated that they would like to be able to steer customers to cheaper forms of payment but were prevented from doing so by clauses in their contracts with American Express. Over the past year, the RBA discussed this issue with American Express and, as a result, American Express has recently written to all its merchants informing them of the removal of the “anti-steering” clauses from its contracts.