Saks Incorporated announced that it has selected edocs’ BillDirect Internet billing and customer management solution to enable its eleven million Saks Incorporated credit card holders to view and pay their credit card bills online. The solution, which will be available later this year for its Saks Fifth Avenue customers, will provide cardholders with a host of online customer service offerings in addition to the ability to view and pay their statements online. In early 2001, Saks Incorporated will offer this service to the customers of its traditional department stores (Proffitt’s, McRae’s, Younkers, Parisian, Herberger’s, Carson Pirie Scott, Bergner’s and Boston Store).
Saks Incorporated credit card holders will be able to receive previews of sale events, notification of double and triple point events, exclusive promotions and giveaways, and many other special perks. Cardholders will also be able to view and manage their SaksFirst First Reward program online.
“Superior service, benefits and rewards are the hallmarks of the value proposition that we offer Saks Incorporated’s credit card holders,” said Jim Coggin, President and Chief Administrative Officer of Saks Incorporated. “After a comprehensive review of solution providers, we determined that edocs’ BillDirect Internet billing and customer care software met the rigorous standards that we set for customer service.”
“edocs’ BillDirect will enable Saks to bring our offline customer service standards to our growing customer base that prefers the convenience of online interactions,” added Michael Rodgers, senior vice president of Credit for Saks Incorporated.
“Setting a high standard for service and rewards for a valued card holder base is a key differentiator in competitive high-end retail,” said Paul Hughes, Director of Billing and Payment Application Strategies at the Yankee Group. “Saks’ selection of edocs’ BillDirect to web-enable the valuable customer data contained in its customers’ bills and statements echoes the strong votes of confidence edocs has secured from some of the world’s largest credit card issuers, including American Express and GE Card Services.”
At the core of Saks’ online statement solution is edocs’ BillDirect, a comprehensive Internet statement and customer management software solution that transforms transactional account history into personalized, interactive communications enabling customer care and marketing via the Internet.
“We are pleased to add Saks Incorporated to the growing list of companies that choose edocs’ infrastructure for Internet billing and customer management,” said Jim Moran, Executive Vice President and Cofounder of edocs, Inc. “We believe that Saks’ selection of edocs underscores the compelling customer management functionality that is delivered through our Internet billing platform.”
About edocs
edocs, Inc. develops, markets and supports a leading solution for Internet billing and customer management. edocs’ flagship product, BillDirect, maximizes customer relationships by enabling web-based billing, customer self-service and targeted marketing. edocs’ products are used by some of the world’s largest providers of consumer credit, telecommunications, utility, and billing services, including American Express, GE Card Services, Telstra, Southern California Edison, Boston Edison, and Moore. For more information about edocs, visit [www.edocs.com][1].
About Saks Incorporated
Saks Incorporated currently operates over 350 stores in 39 states under the names of Saks Fifth Avenue, Proffitt’s, McRae’s, Younkers, Parisian, Herberger’s, Carson Pirie Scott, Bergner’s, Boston Store, and Off 5th. The Company also operates a direct response business, Saks Direct, which includes the Folio and Bullock & Jones catalogs as well as saksfifthavenue.com. The Company’s annual revenues exceed $6.4 billion. For more information about Saks Incorporated, visit [www.saksincorporated.com][2].
Saks Incorporated recently announced the planned spin-off of its Saks Fifth Avenue business. Subsequent to the spin-off, the Company will still provide credit services to Saks Fifth Avenue.
[1]: http://www.edocs.com/
[2]: http://www.saksincorporated.com/
