TeleTech Services To Offer Support for Member Reward Program
BPO outsourcer TeleTech Services Corporation has signed a multi-year
contract with a leading financial services company to provide advanced
technology and customer management support for the client’s member
rewards program and cardholders who require assistance with lost or
stolen credit cards. TeleTech will provide the client with a suite of
managed and hosted services to assure a consistent, high-quality
customer experience model across all support channels as cardholders
check their reward program balances, redeem reward points or require
support for lost or stolen cards while traveling across the globe.
The client was seeking to streamline multiple support services with a
single partner who could provide the technological and geographical
resources to ensure a seamless transition and continued high customer
satisfaction levels for its cardholders. TeleTech was selected due to
its ability to design and support a comprehensive solution that spans
diverse geographies and leverages its advanced centralized technology.