CardWeb.com’s CardExecs database of payments industry movers and shakers today features Monica French, Senior Vice President of Business Development for Onyx Payments.
Alternative mobile payment provider Bling Nation has tapped Timothy
Shank, previously with USA Payment Services, as its new director of
Community Payment Services. Shank brings more than 15 years of sales training and development
experience to Bling Nation. He developed sales-based divisions in three
leading credit card processing companies as well as designed sales
procedures and created materials for multi-million dollar initiatives. Shank will lead the
companyâs outreach to merchants and small business customers. He will
educate them on Bling Nation and its Community Payments Service, which
enables merchants to bypass the current and costly debit payment model
and replace it with a cost-effective and efficient local payment network.
The latest “Experian-Gallup Personal Credit Index” shows that consumer feelings about credit are stabilizing as they take a wait and see outlook with regard to changes in the economy. Two months ago, the Personal Credit Index stood at 100, but it dropped sharply last month to 82 and has moved slightly upward this month to 86. The Experian-Gallup Personal Credit Index measures four key areas related to credit: level of debt, monthly payment burden, credit rating, and debt extension capability. The Gallup Organization has studied human nature and behavior for more than 70 years.
Consumers have become less positive about their credit situation since last month. The latest “Experian-Gallup Personal Credit Index” is now at 82, compared to last month’s benchmark score of 100. The index measures consumers’ perceptions of their credit status including four key areas related to credit: level of debt, monthly payment burden, credit rating and debt extension capability. The drop in the index suggests that rising interest rates are creating some concerns among consumers about their ability to continue borrowing money at good terms in the future. The Experian-Gallup survey also shows that the largest decline occurred among the youngest consumers.
Experian and The Gallup Organization have teamed to launch the monthly “Personal Credit Index.” The new metric will monitor consumers’ perceptions of their credit status to include four key areas related to credit: level of debt, monthly payment burden, credit rating and debt extension capability. The baseline “PCI” score is 100 and suggests that people are considerably more optimistic about their future credit situation than they are about their current credit situation. The current “PCI” shows an index of 44 among consumers with annual incomes under $40,000 a year, 107 for consumers with incomes from $40,000 to less than $75,000 a year, and 171 for consumers with annual incomes of $75,000 or more. Experian and Gallup also found that three in four consumers have a credit card and 69% report having a fixed interest rate.
TSYS has hired Jeanne McDowell, formerly with GE Capital and First Data Resources, as group executive to lead its operational excellence initiatives. Her primary focus will be the continued deployment of the Six Sigma process improvement methodology across all TSYS business units. Prior to joining TSYS, Jeanne enjoyed an impressive career with Nextel Communications, GE Capital and First Data Resources. TSYS (NYSE: TSS) (www.tsys.com) brings integrity and innovation to the world of electronic payment services as the integral link between buyers and sellers in this rapidly evolving universe.
UT-based Q Comm International, a provider of prepaid transaction processing and electronic POS distribution solutions, has named Terry Kramer as interim president and has promoted Marko Viitanen to Director of Information Technology. Mr. Kramer has been serving as an advisor or board member of several wireless telecommunications companies including 724 Solutions, FiberTower, and Sonim Technologies. Mr. Viitanen worked as a software engineer and quality assurance engineer for NextPage. Q Comm International provides proprietary prepaid transaction processing and information management systems that facilitate electronic recharge or distribution of prepaid products from service providers or their distributors to retail points of sale.
IDRC (International Data Response Corporation), a world-class provider of outsouced teleservices and customer service solutions, has made two strategic appointments to its senior management team. IDRC recently appointed Rod Cunniam as Vice President Information Systems and Marie Wallace as Vice President Human Resources for S&P Data Corp., an IDRC subsidiary within its International operating division.
In his new position, Cunniam will guide the activities of S&P Data Corp.âs Canadian information systems teams located in Toronto, North Bay, and St. Catharines, Ont., as well as IDRCâs Inbound & Customer Care information systems teams in San Diego, Calif. and Buffalo, NY.
Cunniam comes to IDRC with an extensive and varied technology and communications background including his most recent position as Director, Wealth Management Systems for Canada Trust. Prior to that Cunniam has held managerial positions in technology and communications with the Canadian Imperial Bank of Commerce and Bell Canada.
Cunniam is a graduate of the Ryerson Polytechnical Institute with a Bachelor of Business Management Degree and a Computer Systems degree. Cunniam has also taken various technical and management development courses in his continuing career development. Cunniam will report to David Parkes, President & CEO of S&P Data Corp./IDRC International. Marie Wallaceâs experience is also impressive. She comes to IDRC with an extensive and varied human resources management background including her most recent position as Vice President, Human Resources for Sales & Merchandising Group. Prior to that Wallace has held human resource management positions with Purolator Courier, Allergan, AT&T, and Esso Petroleum Canada. Wallace is a graduate of the University of Toronto and has completed many specific human resources training and development programs in her continuing career development. In her new position, Wallace will guide the activities of S&P Data Corp.âs human resource teams located in Toronto, North Bay, and St. Catharines. Ont. Like Cunniam, she will report to David Parkes.
IDRC also has made two strategic appointments to its business development team by appointing Kevin Bradford as Senior Vice President Business Development and Tom Woods as Vice President Business Development for IDRC USA Inbound & Customer Care. In his new position, Bradford will be responsible for growing IDRCâs revenue by developing IDRCâs relationships with Fortune 1,000 companies as an outsourcing partner for large customer care call center work. He will concentrate on large, multi-year outsourcing opportunities related to inbound teleservices. Woods will be responsible for new client development, including inbound sales and service, within the financial services and high-tech industries.
Bradford comes to IDRC with an impressive professional and educational background, including more than 12 years experience in corporate business development in information processing and computer services as well as seven years experience in commercial and investment banking. He has extensive experience developing and executing revenue growth strategies for various outsourcing companies, including Electronic Payment Services, Inc. (EPS), The BISYS Group, and First Financial Management Corporation (now First Data Corporation). At EPS, Bradford served as the Senior Vice President and Director of Corporate Business Development, responsible for acquisitions, new equity investors and large outsourcing business. Prior to this, he served as Vice President of Business Development for BISYS Group where he was responsible for the development and marketing of a third-party investment program as well as penetrating new markets. Bradfordâs commercial and investment banking experience included various product management and marketing roles with Union Bank of California, Smith Barney, and Bache Halsey Stuart Shields, Inc. Bradfordâs educational background includes a Bachelorâs degree from Texas Wesleyan University. He also completed graduate coursework in business at the University of Texas, Arlington. Bradford will report to Jill Ward, President of IDRC USA Inbound & Customer Care, and will be based in San Diego. Woods also brings a great deal of talent and experience to IDRC. Woods has more than 15 years of experience in sales and marketing. Prior to joining IDRC, he served as Director of Business Development for Harte-Hanks Direct Marketing where he was responsible for new client development and consulted on database-marketing and teleservices initiatives. Before this, he served as marketing director for Stream International, a technical support provider to Fortune 1000 companies. Prior to Harte-Hanks, Woods served as Vice President for Technology Research Group where he consulted on new market development for AT&T, IBM, United Technologies, and other clients. Woods has published articles on a variety of topics for publications such as Forbes, CFO Magazine, The Boston Globe, Marketing Computers, and Marketing News, among others. Woodsâ educational background includes an MBA in Marketing and Strategic Management from Boston College, an MA in Journalism from the University of New Hampshire, and a BA from Brown University. Woods will also report to Jill Ward, and will be based in a satellite office in Boston, Mass.
The headquarters for IDRC USA Inbound & Customer Care are located at 5590 Morehouse Dr., San Diego, CA 92121. For more information, you may contact Kevin Bradford at 619-799-6130 or Tom Woods at 508-893-8070.
One of the worldâs leading telemarketing and customer service outsourcing firms, IDRC specializes in providing inbound and outbound telephone and Internet based solutions that target businesses and consumers in a variety of industries, including telecommunications, financial services, and insurance, among others. Employing customized, state of the art computer and telephone based technologies in its operations; IDRCâs mission is to create value for our clients and opportunity for our people by providing customized call center solutions based on advanced telephony and Internet communications. With 23 locations within the U.S. and Canada, IDRC employs nearly 6,300 professionals and operates over 3,500 workstations.
IDRC is divided into two geographic functional units IDRC International and IDRC USA. Headquartered in Toronto, Ont., S&P Data Corp. operates within IDRCâs International division, and is comprised of three facilities located in Toronto, North Bay, and St. Catharines, Ont. Combined, these facilities employ nearly 1,800 professionals and have more than 900 workstations. Recently ranked by Call Center Solutions as a âTop 10â teleservices agency on its annual Top 50 inbound and outbound rankings, S&P Data Corp./IDRC International specializes in providing premier teleservices expertise to the worldâs dominant industries. Their customized programs help clients create value and customer loyalty.
The headquarters for S&P Data Corp./IDRC International are located at One Concorde Gate, 9th Floor, Toronto, Ontario, Canada M3C 3N6. For more information, you may call Antje Cavanagh at 888-4SPDATA or 416-443-6864.
A new study by NJ-based Student Monitor indicates traditional goals of a solid marriage, good friends and prudent personal financial management are tops among todayâs college crowd. The report also shows 60% of students use ATM cards, 40% use credit cards and 25% use telephone calling cards, on a weekly basis. VISA released more results of its âScholars & Centsâ study yesterday which showed that 94% of college students recognize the importance of establishing a good credit rating. VISA said that while their study confirms that students are responsible users of credit, the association is going forward with plans this fall to launch a two-tiered education program for college students. VISA also released âTop Ten Tips for First Semester Finances yesterday. Meanwhile MasterCard kicked off an national advertising campaign this month, via MTV and magazines, to warn college students of the dangers of poor credit card management.