Other Breaking News
In today’s CardFlash News Que: PINTEREST (Shopify); VISA (FireEye); MERCATOR (EMV); and PROPAY (LenderPay).
Jack Henry Announces New Call Center
Jack Henry & Associates technology solutions and payment processing services introduced its “jhaCall Center” comprehensive telephone support and customer service solution. The solution automatically captures and authenticates customer information using state-of-the-art Computer Telephony Integration technology for a variety of implementation options. The sophisticated jhaCall Center software can be implemented in-house for financial institutions that want to retain responsibility for call center operations but need an intuitive, user-friendly technology platform that provides extensive case management capabilities and full integration with their JHA core processing system. The “jhaCall Center” will ultimately provide a cost-effective solution that expedites and enhances customer service, improves operational efficiencies, and reduces demands on internal staffs.
OKI Delivers Call Center System
OKI Networks has introduced its “CTstage 5i” call center system to Keiwa Business for the “Weicall” mobile telephone interpretation system for Chinese tourist from Keiwa Business. Weicall provides Chinese interpretation services for commercial facilities and tourist attractions via mobile phones, in response to the recent easing of visa requirements for Chinese tourists, which has boosted demand for such services. A two mobile phone set will be installed at commercial facilities and tourist attractions in and around Sapporo city, through which the Company’s call center gives the attendant and the tourist access to receive interpretation services through the operator. This system allows real-time status updates for each store by automatically adding mobile phone call duration information acquired through CTstage.
ClairMail Launches Mobile Connectivity Architecture
ClairMail mobile banking and payment solutions has introduced its “Mobile Connectivity Architecture” (MCA) as a platform to help Financial Institutions (FIs) future-proof their mobile delivery channel powered offerings. Banks are looking to deliver relevant mobile services to customers to empower them with more control over their personal finances, and to do this must have a mobile financial services platform offering 2nd generation mobile banking models, and eventually 3rd generation. With “MCA,” banks can offer complex multi-channel conversations with customers about new banking products and services. MCA connects to any core provider, but also operates as an open platform that can independently access multiple financial services and related operational systems, such as marketing automation, fraud management, payment networks and contact center applications, delivering maximum flexibility and extensibility across lines of business.
NCO Deploys CRM Platform to Clients
NCO Customer Management, a division of NCO Group, (NCO), has made available its customer relationship management (CRM) platform for its clients. NCO developed this application for a major retailer who partnered with NCO Customer Management to support their new e-commerce initiative. They wanted to harness customer demographic data in a way that turned information into business intelligence that could improve the customer experience. They also wanted to launch their e-commerce strategy in time for the holidays, so they had an aggressive implementation plan. Once NCO clearly established the client’s technical requirements, their IT team built a customized solution in less than 60 days and successfully imported more than 20 million customer records into it.
Teens Embrace Gift Cards Big Time
A new study has revealed that 66% of American teenagers have purchased one or more gift cards during the last 12 months and that 90% of teens have received a gift card. The study of 1,600 college-bound teens, conducted by the Center for Teen Insight for Stored Value Systems, also found that 75% of teenagers report spending more than the face value of the gift card; this compares to 79% of adults who say they usually spend something more than the card’s value. Approximately 75% of surveyed college-bound teens indicate they plan to use gift cards for purchasing necessities once they reach campus. More than 60% of teen respondents indicated the appearance and having a choice of gift card designs is important in their purchase decision. Apparel and music retailers were the preferred retail categories where teens purchase gift cards (nearly 70% of purchases). The most popular average gift card values are between $10 and $24, and $25 to $49, the study found.
Chang and Silverado
Cyberfast Systems Inc. announced the appointment of a new Chief Technical Officer, Jack C. Chang, to the Board of Directors and the acquisition of the dynamic new “Silverado” technology, which will be proprietary to the company. Today, Cyberfast Systems’ Board of Directors released the resume and appointment of Jack C. Chang as chief technical officer. The company further announced the acquisition of the new dynamic “Silverado” technology developed by Chang. The appointment and acquisition are effective Jan. 2, 2002.
Resume of Jack C. Chang
Chang is an entrepreneur, inventor and businessman with over 25 years of business and technology experience across multiple industries. He has the proven track record of conceptualizing how technologies can benefit the well being of consumers and businesses and transforming his visions into realities. Many of his past endeavors, including the Automated Teller Machine (Chang is the developer and patent holder of the ATM, US Patent No. 3,833,885), still have profound impacts on consumers, businesses and the society. As a multi-disciplined individual, he has held CEO and other corporate-level positions in sales, corporate development and technology in both large and small corporations. His past customers were consumers and businesses at some of the largest Global 500 companies; including Citibank, Coca-Cola Enterprises, American Express, Sears, Visa and Nations Bank/Bank of America, etc. For many of these customers, he had also provided strategic planning advisory support.
Some of Chang’s past achievements include the following:
— Pioneer user and developer on the use of magnetic strip-based data on plastic cards.
— Implemented the first high speed, high volume magnetic strip-based data card-encoding machine.
— Developer and patent holder of the ATM (Automated Teller Machine).
— First person to put ATM’s online to financial institutions’ authorization databases.
— First person to develop an ATM and POS (Point of Sale) network system that can interface to more than one financial institution for financial transaction authorizations.
— Pioneer developer of modern day electronic banking, interchange and settlement systems.
— Early provider of bank wire, Interactive Voice Response and credit card authorization systems.
— Pioneer in putting gasoline dispensers online to authorization networks.
— First person to develop and deploy encryption devices for bank transaction data.
— Developed a GUI based application generator and database system in 1987 and marketed one of the first PC-based bank teller systems and platform systems created by the generator.
— Developed one of the earliest LAN gateway systems interfacing IBM, Unisys and NCR hosts.
— Developed and marketed a business process redesign tool that can analyze business processes and make redesign recommendations.
— Developed a statement management system that combined the need for paper printing, Electronic Bill Presentment, information archiving and viewing.
— Developed and integrated automated customers care management systems that deploy CTI (Computer Telephony Integration), IVR (Interactive Voice Response), Unified Messaging (integrating FAX, voice mail with email) and the Web-based paradigm of doing business.
— Developed a powerful software tool (code named “Silverado”) that can automate, reduce the complexity and rapidly create, change or “re-engineer” intelligent, database-driven Web sites and Internet-based business processes.
— Currently working with multinational Japanese and European industrial giants in developing technologies and applications that synergistically combine the technologies of wireless, Internet, cryptography, smart card and payment systems.
Professional Employment Highlights
Docutel Corp. (1970 – 1977)
In the early 1970s, Chang worked for Docutel Corp. as an electronic engineer, project manager, director of development and in major account sales. He was in charge of and responsible for the development of most of Docutel’s products and, at the same time, was heavily involved in sales. He sold hundreds of ATM’s, including over 100 traveler’s check dispensers, to American Express and was instrumental in the sale of over 1,000 ATM’s in Europe.
Quadstar Corp. (1977 – 1984); Founder and President
Jack Chang founded Quadstar Corp., a builder of EFT transaction switching and processing systems, and sold 110 systems worldwide. In 1984, his successful business had grown to 150 employees when he sold Quadstar to Citicorp, then Quadstar’s largest customer.
Citicorp (1984 – 1987); President of an Operating Corporation within the Headquarters
>From 1984 to 1987, Chang was the head of a Citicorp company with global marketing and sales responsibilities. The revenue generation plans include design and or implementing innovative service delivery infrastructures, such as, encryption, satellite and wireless networks. His marketing and sales endeavors required him to organize and manage a team of U.S. based marketing managers and sales representative, as well as, to coordinate sales activities with regional Citicorp representatives in five continents. During this period, he traveled extensively to close major sales and interacted with high-placed prospective executives of Global 1000 companies.
Itac Corp. (1987 – 1990); Founder and President
In 1987, Chang foresaw the use of PC’s as the platform for bank teller and platform systems and formed Itac Corp. Itac developed an easy to use Windows application generator and, for connectivity, developed and marketed one of the earliest LAN-gateway systems. In 1989, using these tools, Itac created and marketed one of the earliest PC-based bank teller and platform systems and sold the systems to several financial institutions. In 1990, ISC/Bunker Ramo, then the second largest teller/platform system provider, acquired the product line from Itac.
ISS (International Shared Solutions) Inc. 1991 -1998; Founder and President
ISS was a technology and business consulting company. In 1991, to enhance its consulting activities, ISS developed a BPR (Business Process Re-design) tool that can analyze business processes and make redesign recommendations. Chang and his team of technical and business professionals performed business process re-design, management and technology consulting services to Fortune 500 companies.
Global-Vision Inc. (1999 -2001); Founder and President
In 1999, Chang decided to be involved heavily with the Internet and wireless technologies and re-incorporated his operation as Global-Vision. The software products developed under the Global-Vision banner include:
— High volume Laser printer control systems.
— Developed an overall print management system that combined the need for paper printing, Electronic Bill Presentment, information archiving and viewing.
— An advanced Internet/intranet authoring tool (the “Silverado”) that can be used to create not only sophisticated Web sites but also intelligent business process workflow systems.
— Collaborating in the development of wireless technologies and applications with global partners.
Silverado Technology
Cyberfast Systems further announced the acquisition of the “Silverado” technology, developed by Chang. The company has already implemented the process to patent the proprietary “Silverado” technology.
“Silverado” is a user friendly and powerful software tool that can be used by business and technical people alike to rapidly create intelligent, multiple-level business orientated Web pages. Because “Silverado” can help business users to easily create and connect databases to their Web sites, businesses of all vertical industries can rapidly participate in the Internet-based global economy, including e-commerce.
Using a series of proprietary wizards, “Silverado” can prompt the users through the placement of information on the Web pages, the addition of graphics and video clips the overall look and feel of the pages and the inclusion of business rules and logics. At the end of the users specifications, “Silverado” can generate the accurate pre-tested _eb codes without programming from the users in seconds.
“Silverado” can help businesses to achieve cost savings by reducing the need and dependency on programming support, speeding up the time-to-market and enhancing the productivity of business personnel. Because “Silverado” can help create many Intelligent Web applications expediently without needing expensive and extensive technical resources, it can substantially reduce the personnel required within corporate “IT” departments for creation and maintenance of complex Web sites and database applications. “Silverado” can be successfully implemented by either a single proprietor or the largest enterprises desiring the opportunities and vast reach of the Internet. Cyberfast Systems will be publishing more information and Silverado applications on the companies Web site at: [http://www.cyberfastsystems.com][1]
[1]: http://www.cyberfastsystems.com/
AVAM NEXT GENERATION
RS2 Software Group announced the introduction of new software for
automatic voice authorization process (AVAM) to provide merchants rapid and
efficient response to card transaction approval request. The new software
has been developed in partnership with the Hungarian company Geomant, who
specialize in automated call center and telecom solutions.
AVAM complements RS2’s BankWORKS® card payment solutions and offers non-stop
automated handling of incoming merchant calls requesting voice
authorizations. As an integrated module it efficiently handles real-time IVR
management for bank acquiring operations and takes full advantage of the
latest communication and encryption techniques in conjunction with
BankWORKS® front-end communication message switch.
In the announcement Mr. Boris Vujicic, Director, RS2 Software Group said,
‘The new software offers major benefits to retailers, merchants, and also to
the banking industry, who benefit from manpower savings in the area of
manual voice request processing. Mr. Vujicic commented further, ‘We are
delighted to offer this new software to our existing and new customers who
will increase their ability to offer value-added services to their merchant
client base.’
In joining in the announcement Mr. Krisztian Hazi, Marketing and
Communications Manager at Geomant added, ‘Geomant is delighted to have
developed AVAM together with RS2 leading to improved workflows and
efficiencies in the transaction approval process, and is pleased that AVAM
has been selected by RS2 as part of their product range to improve services
to our mutual clients.’
Geomant Call Center Solutions
Geomant, headquartered in Budapest, Hungary develops, integrates and
supports a wide range of industry-leading software components for call
centers. Geomant employs professional engineers, consultants and
specialists, all of whom have broad experience in the Telecom industry.
Primary focus of Geomant products includes Interactive Voice Response (IVR)
applications, Computer Telephone Integration (CTI) applications and CRM
integrations. With a commitment to their clients and the philosophy of
providing global market service, Geomant has successfully delivered numerous
projects in Europe and the Middle East. By serving some of the leading
players in the telecommunications sector, financial institutions and major
governmental organizations Geomant has repeatedly demonstrated its skills,
competence, and gained customer satisfaction and respect.
For further information visit www.geomant.com
RS2 Software Group
RS2 Software Group is a global provider of business driven electronic
payment solutions and Internet services, consultancy and related services to
the banking and financial industry, service providers and retailers.
For more than 12 years, RS2 Software Group has been focused on
implementation of open architecture based payment systems for central
Issuing and Acquiring processing. RS2 clients have benefited from the group’
s full attention to all aspects in this specialized field of data
processing. The BankWORKS® product suite available from RS2 includes support
for online authorizations and message switching, ATM/POS networking,
merchant acquiring, card issuing, domestic and international clearing,
including full multi-currency facilities for cross-border business
activities.
RS2 Software Group lists major financial institutions as its clients.
BankWORKS® products are installed at over 80 locations in more than 30
countries in Europe, Middle East, Africa, the Americas and Asia. RS2
Software Group companies have offices in Germany, Malta, Hungary, America,
Egypt, Lebanon and Hong Kong.
Please find further information at www.rs2.com
HANG SENG CIM-PHONY
uniView Technologies Corporation, through its uniView Softgen division,
announced it has installed CIMphony Campaign Manager, an affordable
software predictive dialer solution, at Hang Seng Bank’s brand new 40-seat
credit card center in Hong Kong.
The project, estimated at more than $120,000, is the first predictive
dialer installation with HASE. The Bank has begun user acceptance testing
(UAT), and will launch its outbound dialer utilizing the uniView Softgen
solution in late November 2001.
“We are extremely pleased with the positive response to Campaign
Manager by our customers worldwide,” said Carl Fricke, executive vice
president of uniView Softgen. “Our predictive dialer is 100% software
driven, which not only makes our dialer solution affordable for companies
seeking to optimize agent performance at a minimal cost, but also gives
uniView Softgen a broad competitive edge against the competitors who
require add on hardware to complete their dialer solution.”
Campaign Manager is a sophisticated system designed to enable the
management of one or more lists of records for outbound calling in a
contact center. It combines a Preview, Power and Predictive/Adaptive Dialer
into a single, easy to manage interface, and fully exploits the dialing
capabilities of advanced PBX/ACD switching platforms such as the Aspect
CallCenter, Nortel Meridian 1, Lucent Definity, and Intecom ‘E.’ Campaign
Manager is able to track every agent that is signed into the ACD, and can
dynamically move agents from dedicated inbound calls, to blended
inbound/outbound and back again based on definable parameters or
administrator commands.
ABOUT HANG SENG BANK: Founded in 1933, Hang Seng Bank, a principal
member of the HSBC Group, is the second-largest locally-incorporated bank
in Hong Kong and operates 155 local branches and automated banking centres;
branches in Guangzhou, Shanghai, Shenzhen and Fuzhou; and representative
offices in Beijing and Xiamen. With consolidated assets of HK$482.6 billion
at the end of June 2001, the Bank reported a profit attributable to
shareholders of HK$5.38 billion for the first half of 2001, and HK$10
billion for the full year of 2000. For further information on Hang Seng,
please visit the Bank’s Web site at www.hangseng.com.
About uniView: Dallas-based uniView Technologies Corporation
(www.uniView.com) offers enhanced digital media solutions to customers
worldwide. Its products deliver the highest quality video, audio and gaming
features through broadband networks. In addition, uniView provides
companies with enterprise customer service solutions through CIMphony(TM),
a suite of computer telephony integration (CTI) software products and
services. CIMphony allows contact centers to customize and incorporate
voice, data and Internet communications into their customer interactions.
The company markets its products and services to hospitality, utility,
banking and telecommunication companies. Key technology partners include
Microsoft (Windows Media Player), Intertainer (on-demand entertainment
content provider), Intel, and ATI Technologies.
About uniView Softgen: uniView Softgen Corp. is a global provider of
enterprise-wide computer telephone integration software solutions. uniView
Softgen’s flagship product, CIMphony, is a client/server; open architecture
tool kit designed to support single site and geographically distributed
call centers from 10-4000+ agents. CIMphony is bundled with a suite of
applications providing screen pop, graphical reporting, outbound predictive
dialing, statistical data collection, Internet contact center capabilities,
and attribute-based routing. uniView Softgen develops and implements
flexible call center management solutions for a number of industries
including banking/finance, insurance, utility and education. Key customers
include HSBC, British Bank of the Middle East, Banco De Costa Rica,
Lexis-Nexis, AT&T Broadband and Cable & Wireless. uniView Softgen is a
majority owned subsidiary of uniView Technologies Corporation headquartered
in Dallas. For more information about uniView Softgen and its products
visit www.uniView.com/softgen.
COURION EXPANSION
Courion Corporation, a leading provider of self-service identity management
solutions, announced its expansion into Australia, further positioning the
company to meet the growing demand in the global marketplace for
PasswordCourier and ProfileBuilder, its market-leading password and
directory management software. Courion has opened a new office in
Melbourne, Australia, and has signed a value-added reseller agreement with
Planwell Technology (a division of CTI Communications Limited (ASX – CTC)),
Australia’s leading provider of customer service management solutions.
Through leading systems integrators and resellers specializing in service
desk and security products such as Planwell, Courion will provide its
customer-proven identity management solutions to companies throughout
Australia.
Courion’s PasswordCourier, the industry’s leading self-service
password reset and synchronization solution, and ProfileBuilder, a
self-service directory management solution, eliminate the leading cause of
technical support calls by employees, business partners and customers – the
need to reset forgotten and expired passwords. Both solutions integrate
seamlessly with companies’ existing computing infrastructures including
service management applications from Peregrine, Remedy and PeopleSoft, to
help companies reduce support costs, make service desk operations more
efficient, improve employee productivity and increase security.
As one of the leading companies in Australia focused on all aspects
of customer service technologies, Planwell recognizes the value of
streamlining support operations for employees, business partners and
customers. “Courion’s self-service password and directory management
technology will help our customers reduce costs through call elimination,
while increasing security levels,” said Mike Barraclough, chief executive
officer of CTI. “The market response has been extremely positive as we have
introduced PasswordCourier and ProfileBuilder to enterprises throughout
Australia. Our customers recognize the many benefits that self-service
provides.”
“Courion has built a roster of top companies in North America across
a wide range of industry verticals by providing innovative solutions that
increase security, reduce support costs and provide quick return on
investment,” said Richard Watson, manager of Australia operations, Courion
Corporation. “Our expansion into Australia is a testament to the increasing
need on a global scale for self-service identity management. Working with
partners like Planwell, we will enable Australian companies to grant
employees faster access to mission-critical systems and applications,
increase security through stronger authentication and more stringent
password policies and improve the efficiency of support organizations, all
at dramatically lower cost.”
About PasswordCourier and ProfileBuilder
PasswordCourier, Courion’s flagship product, is the industry’s
leading self-service password reset and synchronization solution.
PasswordCourier empowers employees, business partners and customers to help
themselves when forgotten or expired passwords prevent access to critical
systems, applications or Web sites. Users can reset, change or synchronize
their own passwords on virtually any enterprise platform or application,
including Windows 9x, Windows NT, Windows 2000, Novell NetWare(R), UNIX,
mainframes, e-commerce applications, directories and databases.
PasswordCourier can be accessed through standard Web browsers, Windows
desktops or telephones for maximum convenience. In addition, native
API-level integration easily adapts to existing computing environments for
maximum flexibility, security and lower total cost of ownership.
ProfileBuilder is a complementary self-service directory management
solution that empowers users to securely register and update their own
profile information directly within corporate or e-business directories for
a more secure and efficient data collection process.
About CTI Communications
A leader in the industry, CTI Communications provides a full range of
innovative customer service solutions that maximize the enterprises
competitiveness by increasing service quality, productivity and customer
loyalty. CTI is headquartered in Sydney, Australia with offices in
Melbourne and Brisbane and its clients include Telstra, GE Capital,
Westpac, Macquarie Bank and St. George.
About Courion
Courion Corporation provides self-service identity management
solutions to more Fortune 500 enterprises than any other company. IT
organizations and customer service centers choose Courion’s self-service
password and directory management software to reduce support costs,
increase security and improve customer service. Courion’s solutions fully
integrate with existing IT infrastructures and corporate security policies,
enabling companies to scale e-business operations and achieve fast return
on investment. Companies that rely on Courion’s solutions include customers
such as The Bear Stearns Companies, Inc., The Boeing Company, Cummins,
Inc., Dell Computer Corp., ExxonMobil Corp., Raymond James Financial, Inc.
and Target Corporation, and partners such as Compaq Computer Corp., Unisys
Corp. and Peregrine Systems. Courion’s headquarters is in Framingham, MA,
USA, 508-879-8400, with new offices in Melbourne, Australia, +61 (0) 3 9607
8423. For more information visit www.courion.com.
Catuity CIT
Catuity, Inc. announced that the loyalty software solutions provider will release its web enabling product Customer Transaction Interface.
This technology tool allows retailers to easily customize and integrate the Catuity system into their e-commerce Internet sites. The delivery of Catuity CTI marks the second product release from the company in the past 30 days. Catuity recently announced Catuity Loyalty Over-the-Counter (OTC), a new software development specifically designed to expand the benefits of gift and loyalty cards. Catuity OTC is being sold to retailers through its channel partners consisting of transaction processors, terminal sales organizations (ISOs) and merchant service companies. Michael V. Howe, President of Catuity, made the announcement noting: “Catuity’s software platform takes significant strides forward with the release of CTI. This software enables web developers using the Catuity system on the Internet to completely customize its interaction with a smart card.”
Howe noted that CTI provides web businesses with total control and flexibility. “CTI makes it easier to implement the Catuity program on the Internet in that it allows the web developer for any given merchant the opportunity to use a tool that will easily and effectively interface the Catuity system with the rest of the merchant’s e-commerce site.” CTI is being well received by Catuity’s channel partners. “Since all of our software development on the smart card front has been web-based and designed to run through a browser, this is an exciting and powerful new feature for us,” stated Joel Brock, President of Data Pro Account Software of Tampa, Florida. “Very soon our on-demand ticket printing capabilities through a browser will be available to our customers through either our secure paper technology or immediately to a smart card. This is very significant as we move forward in this arena.” Catuity, Inc. ([www.catuity.com][1]) is a leading provider of loyalty software systems. The Catuity software includes an integrated suite of applications that provide loyalty, ticketing, access control and membership. The Catuity Loyalty System is ubiquitous in that it can operate on any device, any card program and with any payment process, including stored value, smart cards and wireless applications. Catuity unites the brick-and-mortar retailer with the Internet to enable cross-sell capabilities with consistent brand imaging across all channels. The Catuity loyalty system is currently the only loyalty software approved by Visa USA for use by its member banks that issue smart cards with loyalty applications.
[1]: http://www.catuity.com
Low Cost Debit Card
GLOBAL Communication Technologies, Inc., a software application developer focusing on prepaid services, and CML Versatel, a manufacturer of next-generation programmable switches for application developers, have announced a partnering agreement to integrate GLOBAL’s debit card application software with CML Versatel’s TotalAgility Services Convergence Switch, the SCS4000.
GLOBAL’s prepaid application provides service providers with a full set of customizable debit card features, while CML Versatel’s switch provides a fully open and programmable converged services switch. The partnership provides an evolutionary path for traditional services to be seamlessly migrated onto the converged network.
![][1] “In the changing telecom environment, we need to provide our customers with a very flexible, low cost, carrier-grade alternative for implementing prepaid services,” said Paul Lewis, Vice President of GLOBAL. “Our alliance with CML Versatel is the key step to providing extremely cost-effective, scalable solutions for customers who wish to port their applications to a next generation infrastructure programmable switch. By migrating our current switching applications onto CML Versatel’s platform, we are now able to offer a very competitive solution to our customers using a platform that leverages “best-of-breed” technology.”
CML Versatel’s TotalAgility(TM) Platform is a fully open, carrier-grade, highly scalable, programmable switch. Unlike traditional proprietary solutions, CML Versatel’s standards-based system provides a user-friendly application development environment combined with the latest industry advancements which speeds time-to-market for application developers.
Housed in a standard cPCI chassis, the SCS4000 integrates 3rd party “best- of-breed” components in a single platform for delivering enhanced services for both TDM and VoIP networks. The TotalAgility(TM) Platform has a no single point of failure architecture and features high-density cards, such as the Sweet16 T1 card with 16 T1s per card and the SweetIP processor card with 512 VoIP channels per card, for extremely powerful and versatile solutions.
GLOBAL’s debit card application can be rapidly deployed and integrates seamlessly with existing infrastructures and equipment, minimizing service providers’ capital investment payback periods. It also allows for quick configuration changes and has the programmability to support service differentiation. Features include a powerful web system management tool for remote manipulation of debit balances, rate tables, recharges, expiration dates, call history routing and switch provisioning.
“We are impressed with GLOBAL’s s layered software approach, which provides insulation to higher layers from the details of the lower layer. This allows them to quickly develop applications by extending the relevant layers,” said Eric Jobidon, General Manager of CML Versatel’s newly opened “Expert Solution” Center in Plano. “This is a very similar approach to our middleware. Our middleware insulates application developers from the details of signaling and call control thereby simplifying the development process.”
GLOBAL’s prepaid application will be showcased this week at Supercomm 2001 in CML Versatel’s booth No. 1750.
About CML Versatel Inc.
CML Versatel, Inc. is a spin-off from CML Technologies Inc., a leading supplier of telecom switching systems for more than 20 years for the Enhanced 9-1-1, Mobile Radio Dispatch and Air Traffic Control markets. CML Versatel was formed in 1998 to address the growing worldwide market for open programmable switching platforms.
The TotalAgilitya SCS4000 is a fully open, carrier-grade, highly scalable programmable switching platform based on CompactPCI technology. The platform was developed specifically to address the needs of application developers, OEM suppliers, systems integrators and service providers in the worldwide AIN and CTI telecom markets. TotalAgility(TM) is built for next-generation telephony applications that require extremely versatile, reliable, and open platforms.
For more information on CML Versatel and its products, visit the web site at [www.cmlversatel.com][2] , call 1-877-CML-VERS, or e-mail us at [email protected]
About GLOBAL Technologies Communications, Inc.
GLOBAL Communications Technologies, Inc., headquartered in Dallas, Texas, is a full-service, turnkey developer and solutions provider of Tandem and Call Center telecommunications products and services. The GLOBAL family of switching system (GSS) platforms also include mission critical international gateway platforms which provide basic CLEC functionality, debit card and international callback services along with SNMP management within the same platforms.
For more information on GLOBAL Communications Technologies and its products and services, visit the web site at [www.globaltech-us.com][3].
[1]: /graphic/globaltech_us/globaltech.gif
[2]: http://www.cmlversatel.com/
[3]: http://www.globaltech-us.com/