Following a complaint lodged before the Commission des droits de la personne et des droits de la jeunesse, an agreement has been reached with Pharmaprix retail stores to make debit/card readers more readily accessible to the disabled. There was a filed a discrimination complaint before the Commission, for not making easy access the debit/card reader at a local Pharmaprix store. Because the debit/card reader was connected to an immovable metal base, it had to be unlocked by a Pharmaprix representative so that the complainant could enter her PIN code in a secure manner. An agreement was reached with Pharmaprix, stipulating they will take the necessary steps to make all debit/card readers more accessible to the disabled using cable connections.
CO-OP Financial Services reports that more than 1,000 CO-OP branded credit
unions sites across North America have signed up to use Transaction Network Solution “TNSLink” for ATMs.
Under the arrangement with CO-OP, TNS worked to test, create and
implement a variety of configurations of the “TNSLink” service in order to
be compatible with all of the credit unions. This includes secure
wireless as well as wired broadband solutions. The TNSLink solution is an end-to-end managed data
communications solution designed specifically for the ATM, Kiosk and POS
terminal markets. TNSLink, also branded as CO-OP Connect, allows
processors and terminal estate owners to utilize the latest
telecommunications technologies for high speed data delivery without the
need to replace existing legacy equipment.
CO-OP Financial Services has released âCO-OP Revelationâ which features “Usage Analytics”, allowing
credit unions view, analyze and manage card usage information on all its members.
Cardholder behavior can be determined based on merchant type, network, and type of transaction.
CO-OP Financial Services has also licensed Saylent Technologiesâ “Y-Debit” card
portfolio optimization solution as the platform for “CO-OP Revelation”. “Usage Analytics Plus”
and “Business Analytics”, two additional tiers of “CO-OP Revelation” which enable even greater usage segmentation and further enhance
targeted marketing, are scheduled to be launched in the very near future.
CO-OP Financial Services has selected mobile banking solution provider mFoundryâs
financial services platform to deliver mobile banking offerings to credit unions.
The mFoundry platform will integrate into
CO-OP Shared Branchingâs “Next Generation Network” switch to provide mobile
banking to members of all credit unions participating in its network to
allow credit union members to verify balances, view transaction history,
transfer funds among their accounts, and moreâall through the use of their
cellular phones. CO-OP Financial Services is the nationâs largest credit union service
organization with 3,000 credit union members, 28,000 surcharge-free ATMs, 3,500
shared branch locations, over 120 million monthly transactions and 26 million
In response to the popularity of debit card use, which outweigh the number
of issued credit cards by 77% according to VISA, Citibank has teamed
with Emirates Airline to provide the “Skywards” rewards program for its
debit card customers. The “Emirates-Citibank Debit Card” provides ATM
card functionality with frequent-flyer reward benefits, such as
promotions, that ensures against fraud. Currently, the “Skywards” program
provides over 3 million customers with “Skywards Miles” on every flight
with Emirates Airlines and its partner airlines, when patronizing partner-
hotels and partner-auto rental organizations. Citi has more than 170
million cards in circulation around the world, has had Mid-East
operations for nearly 50 years and oversees more than 200 million
FL-based USF Federal Credit Union has entered into a five-year agreement with CO-OP Financial Services for debit and ATM processing. USFFCU has provided credit union access to university affiliates since 1959. Students, faculty and alumni now have use of CO-OP’s nationwide surcharge-free network of ATMs, which includes 6,000 deposit-taking machines and 5,500 ATMs in 7-Eleven stores.
CO-OP Financial Services has slated its “Think 2008” conference for April 14-16 in Rancho Mirage, California. Speakers addressing “The Best of Ideas, Insights and Innovations” conference theme include Steve Wozniak, co-founder of Apple Computer (now Apple Inc.); Barry Gibbons, former CEO of Burger King Corporation; John Moore, Director of National Marketing for Whole Foods Market and former Retail Marketing Manager of Starbucks; and Howard Putnam, former CEO of Southwest Airlines and Braniff International. Wozniak, who’ll discuss the importance innovation plays in a business model, will draw from his experience shaping the computing industry with his design of Apple’s first line of products. Gibbons will tell the “David and Goliath” story of how he turned Burger King from a failing corporation into a direct competitor with McDonald’s. Moore, a brand marketing expert, will share advice on how to become the next Starbucks. And Putnam will talk about how he created Southwest’s service culture, helping it become the only airline to remain profitable every year for more than three decades. Additional speakers will be announced at a later date.
CO-OP Financial Services credit union cardholders now have surcharge-free ATM access at 341 Costco Wholesale membership warehouses. Cardtronics, which manages Costco’s ATM portfolio, provides CO-OP Network with ATM access at virtually all locations outside Washington, Oregon and Hawaii, where pre-existing agreements were already in place.
CO-OP Financial Services has established a new “Fraud Service Center” with 20 analysts to research and service only CO-OP client cases. The new Center was created to specifically focus on CO-OP credit unions that use “Falcon Fraud Manager”, a neural network technology that examines signature and PIN debit transactions. The neural network uses complex mathematical models and predictive software to analyze member payment data. CO-OP’s analysts are specially trained to continuously monitor this data, identify potential trends and take corrective action to reduce fraud-related losses.
CO-OP Financial Services and Mid-America Service Corporation have signed a partnership agreement to promote CO-OP throughout the Dakotas. Within the first stages of the agreement, Flasher Community Credit Union in North Dakota has already signed a five-year full processing agreement. CO-OP Financial Services operates CO-OP Network, which consists of more than 25,000 surcharge-free ATMs in 50 states and Canada.
CO-OP Financial Services yesterday ran an ad in USA Today titled “Why Pay Banks $3?”, encouraging consumers to join one of 2,000 CO-OP Network member credit unions to gain access to 25,000 surcharge- free ATMs nationally.
VA-based Transaction Network Services has been selected to provide ATM and host connectivity managed network services to CO-OP Financial Services. CO-OP is the largest credit union service organization in the USA. TNS was selected because of its expertise in providing connectivity services to the ATM industry and its ability to support the evolution of CO-OP’s product offering. CO-OP Financial Services (formerly CO-OP Network) is the nation’s largest credit union service organization and is wholly-owned by its credit union shareholders.