Apple Federal Credit Union signed a contract extension for credit card servicing from PSCU Financial Services through 2014. The credit union has $1.4 billion in assets, 120,000 members and has been a member of the CUSO since 1987. The credit union’s portfolio of 24,000 accounts represents $60 million in outstandings. It is leveraging “AdvisorsPlus” experts to design promotional campaigns and has placed responsibility for the credit card program with one management team member. PSCU Financial Services serves more than 1,500 financial institutions, representing 16 million credit, debit, prepaid, electronic banking and online bill payment accounts.
PSCU Financial Services is one of the first in the credit union industry to offer plastics that incorporate both EMV chip and PIN technology. The CUSO worked closely with Andrews Federal Credit Union to launch the new card, which is now available to all PSCU Financial Services’ member-owners. EMV integrated circuit cards are widely used in Europe and other regions because this technology offers higher security than magnetic stripe. EMV cards that offer PIN approval are preferred by international travelers because they offer the convenience of use at unattended kiosks and ATMs.
FL-based credit union service PSCU
Financial Services has launched iPhone and iPod touch applications.
This latest capability will help credit unions attract Gen Y and other
member segments who are avid iPhone/iPod users and will build brand
recognition through credit union logo visibility on the member’s mobile device and
customized iPhone application in the iTunes store.
FL-based PSCU Financial Services and CA-based mFoundry has been selected by IL-based Alliant Credit Union
to deliver mobile
banking to its 250,000-plus members. The mobile banking solution eliminates costly implementation processes by tapping into the
cooperativeâs existing connectivity with multiple data sources. The
solution includes comprehensive 24/7 support by customer representatives
as well as turnkey marketing support. With more than $6 billion in
assets, Alliant Credit Union is the seventh largest credit union in the
U.S. Its members include employees, family and retirees of select
employer groups and organizations nationwide.
Fl-based PSCU Financial Services honored four innovative credit unions at the 2009 Financial Service Centers Cooperative annual meeting
in Las Vegas. Hawaiian Tel Federal Credit Union, University of Hawaii
Federal Credit Union and Hawaii USA Federal Credit Union and Hawaii Community Federal Credit Union
received the “Call Center Innovator” award. These credit unions conducted cultural training to better align Total
Member Care service representatives with the needs of their members.
PSCU Financial Servicesâ Total Member Care business unit also received
the “2009 FSCC Globe Award for Outstanding Service”, which honors credit unions and
industry partners who demonstrate exceptional service and a commitment to shared
branching. Through its 24/7call center and software solutions, Total Member Care
processed nearly 3 million shared branching transactions in 2008. PSCU Financial Services is the
nationâs largest credit union service organization (CUSO), and serves more than 1,300
financial institutions nationwide.
FL-based PSCU Financial Services has implemented the “Akcelerant Framework” to upgrade its collection processes.
The “Akcelerant Framework” for collections provides customizable
collection management tools with a workflow and analysis engine
that integrates to host data processors and service providersâcreating a
highly efficient environment. PSCU Financial Services currently conducts 450,000 outbound calls each
month to service delinquent credit card accounts.
PSCU Financial Services is the
nation’s largest credit union service organization and serves
more than 1,300 financial institutions nationwide. As a non-profit
cooperative, the company is owned by more than 600 member credit unions
representing over 13 million accounts and 860,000 online bill payment
subscribers. Its Contact Centers handle more than 16 million inquiries a
FL-based PSCU Financial Services has launched a mass issuance campaign
with credit unions for contactless debit cards. The campaign allows
credit unions that register by June 30th to benefit from special
promotional activities from the credit union service provider. As part
of this special campaign, there is no minimum for cards ordered by
December 31st. Both MasterCard and Visa debit cards are included.
PSCU Financial Services is the nation’s largest credit union service
organization (CUSO) and serves more than 1,100 financial institutions
nationwide. The company provides a broad array of financial services
that include credit, debit, ATM, prepaid, bill payment and contact
The nationâs largest credit union service organization is going green with the help of Fiserv. PSCU Financial Services’ new “Go Paperless, Go Green” campaign will sponsor the planting of one tree for every bill paid online by a new bill-pay subscriber at the financial institutionâs website from Jan. 19 through Feb. 28, 2009. This year, the two companies have set a goal of planting at least 7,000 trees in the John M. Bethea State Forest in Glen St. Mary, FL. PSCU’s “PayLynx” online bill payment platform is powered by Fiservâs “CheckFree Web RXP” electronic billing and payment service. This is the third year that Fiserv has teamed up with its customers and the Arbor Day Foundation to plant trees for new e-bills and online bill payments made by consumers. Co-sponsored by Fiserv and six of its financial institution customers, the 2008 campaigns resulted in the planting of almost 80,000 trees and thousands of new e-bill enrollments.