U.S. Bank, the fifth largest U.S.bank, has selected Biller Advantage from Fiserv, which enables the bank’s business customers to provide electronic billing, presentment and payment (EBPP) options to their customers.
CareFirst BlueCross BlueShield (CareFirst) is now enabling members to pay their healthcare premiums in person via Fiserv’s CheckFreePay solution. CareFirst offers health insurance products and administrative services to 3.4 million individuals and groups in Maryland, the District of Columbia and Northern Virginia.
Fiserv financial services technology announced that Finger Lakes Federal Credit Union (Finger Lakes FCU) enhanced its digital banking and payment capabilities through the addition of multiple solutions from Fiserv. These include Corillian Online® and Mobiliti™ for online and mobile banking, AllData® PFM for personal financial management, and CheckFree® RXP® and Popmoney® for bill payment and person-to-person (P2P) payments. Finger Lakes FCU, which is seeing increased use of its electronic channels, is using the new technology to position the credit union to grow in a competitive market. By offering both Corillian Online and Mobiliti, Finger Lakes FCU delivers a convenient, consistent experience across the online and mobile channels.
The 2013 Billing Household Survey from Fiserv, Inc. has found consumers are paying their bills in more ways than ever before, with the number of consumers paying bills from smartphones and tablets growing significantly. Gen Y in particular prefers a variety of channels and immediate payment options, and uses the mobile channel to manage billing and payment more than other generations. As more of these young consumers take on bill payment responsibility, a growing Gen Y effect will influence how billers are innovating and offering services based on changing consumer preferences.
Over 1,000,000 e-banking customers of PostFinance had signed up for e-bill by the end of November 2013 while over 15,000 new e-banking customers are registering for e-billing each month. All customers need to receive e-bills is an e-banking account with a Swiss bank or PostFinance. They can sign up for e-billing and register with billers directly in e-banking in a matter of minutes. Bills can then be received, checked and paid electronically in just a few mouse clicks from within e-banking, at any time of the day or night. E-bills can be dealt with quickly and conveniently as there is no need to type in the payment information. If anything is unclear, customers can also reject an e-bill. Not only are e-bills secure, they are free for retail customers and are also more environmentally friendly than paper bills. E-bills are not just popular with e-banking customers, but also with companies and public authorities.
The Swiss banks have decided to promote the e-bill and to combine it with a new direct debit solution by 2016. SIX Payment Services has been mandated to align the new direct debit solution with the automated e-billing processes and to replace the existing LSV+ and BDD procedures. The e-billing functionality shall be improved and upgraded at the same time. The solution offers advantages for billers; debtors will basically be unaffected by the switchover. E-bills and direct debits will now be combined in one system with a common interface, which offers the greatest possible advantages for billers. For example, as of 2016, billers will receive direct debit registrations and cancellations electronically, as they are accustomed to with e-billing. The e-billing service offer will be further improved and upgraded, which will benefit billers and their customers alike.
Fiserv launched Biller Advantage multi-channel electronic billing and payment platform for small and mid-sized billers. Designed for the segment of billers that send 2,000 to 500,000 bills a month, Biller Advantage makes it practical for these companies to send electronic bills (e-bills) and accept electronic payments through a variety of channels including their website, mobile-optimized website, automated phone system (IVR) or customer service center. Biller Advantage is available as a white-label product to financial institutions and industry-specific service providers in areas such as healthcare, government and property management. With Biller Advantage, financial institutions and other providers can enable their biller customers to reduce costs and potentially reduce the amount of time it takes to receive payments as they eliminate lag times associated with paper-based billing and payment methods. A dedicated module allows a financial institution or other provider to manage administrative functions for their corporate and treasury customers. It will enable e-bill delivery and electronic payments via the thousands of financial institutions throughout the U.S. that offer Fiserv-supported electronic billing and payment services.
Fiserv launched its “Snap-to-Pay” capability for mbanking and payments solutions. Allowing users to pay bills quickly and easily with a snap of their smartphone cameras, “Snap-to-Pay” captures essential bill information, such as the company to be paid and the amount due, which is then used to automatically populate the appropriate fields on the smartphone screen. Snap-to-Pay leverages mobile imaging technology from Top Image Systems™ (TIS™), which enables mobile devices such as smartphones and tablets to accurately capture information from documents of all types and sizes. Snap-to-Pay allows consumers to set up a new biller to be paid, pay their bill and enroll in electronic bill presentment if they would like to have future bills delivered to their account as e-bills. Users save time and can avoid frustrating input errors because the functionality eliminates the need to tap in large amounts of information on the phone keypad, making bill payment a “snap.”
Fiserv announced Robert R. Craig as its Senior VP, Biller Solutions. Here he will oversee strategic direction and day-to-day management of biller products and solutions from Fiserv, as well as business development, marketing and account management. He has extensive experience and is a respected leader in the billing and payments industry. Most recently, he was Chief Executive Officer of eDeposit Corporation, which provides prepaid financial services for consumers, merchants and businesses. Previously, he spent five years at Online Resources (ORCC), now ACI, as executive vice president and general manager of the eCommerce Services division, growing the company’s biller business by triple digits during his tenure. With a background rooted in the payments industry, Craig has also held leadership positions at First Data, REMITCO, Wells Fargo and JPMorgan Chase. He holds a bachelor’s degree in economics from Lafayette College.
Fiserv was recognized as the top online and mobile bill payment processor in a recent report by Aite Group. Fiserv provides comprehensive electronic billing and payment solutions that enable thousands of financial institutions and hundreds of businesses to provide customers the convenience of receiving and paying household bills online or via mobile devices. In the…
Fiserv financial services technology announced Union Bank has deployed its “CheckFree RXP” electronic bill delivery and payment for online and m-banking. The “CheckFree RXP” platform leverages the Fiserv biller network to enable electronic bill payment, connecting thousands of businesses to financial institutions and consumers. Its “Payment Assistant” feature allows Union Bank customers to receive, view and pay all their bills in one place. Customers will retain control over the payment process by choosing the date they want their bill to be paid from an interactive calendar. Customers will also enjoy faster payment delivery, as most payments made via CheckFree RXP can be delivered the next business day or the same day.
Fiserv research shows consumers pay their bills in multiple ways each month while mobile bill payments are on the rise, while there is a correlation between how consumers pay bills and their use of the Internet. American consumers use multiple channels to pay various bills, such as online payments at bank and company (biller) sites, paper checks sent via mail, walk-in payments made in person, phone payments and mobile payments made via apps or mobile web browsers. Eight percent of online households – representing 8 million total households – paid at least one monthly bill this way, up from 6 percent in 2011. In addition, 3 percent of infrequent and non-Internet users – representing 720,000 total households – are using mobile bill payment. Additional findings show only 7% of online households said that trouble keeping track of a bill caused a late payment.