Only 27% of British Columbia residents have redeemed their credit card travel rewards points during the past year. With 75% of B.C. credit cardholders planning on staying close to home this upcoming spring break will likely be a time of relaxation. Also, 37% say they want to relax at home, but 18% are looking forward to spending their time with family and friends. This, according to the TD First Class Travel Visa Infinite Card Survey, also shows among top frustrations show 30% lost or experienced delayed luggage while 61% generally create a budget for their spring break travels, however, only 8% say their budgets are detailed and itemized.
According to the latest research on Canadian vacation travel habits,
conducted by TD Canada Trust, 70% would choose their spouse as
vacation trip partner, 14% would take friends, while only 6% would
take their children. Of the 1000 adults polled, 5% would prefer other
family members. Among Atlantic Canadians, however, 11% said they
would take their children as travel companions. Also, 95% of the
participants said that safety was a determining factor in vacation
destinations. Furthermore, 46% travel more then once a
year while 48% do so no more than once a year. In either instance,
their most recent trip lasted a week. These findings reflect that
Canadians value vacations as a means of having time with our partner
or friends and to enjoy respite from every-day responsibilities in a safe
and secure environment.
The West Michigan Tourist Association is offering a gift card that can be redeemed at more than 300 attractions, stores, restaurants, resorts, campgrounds, canoe liveries, golf courses, across the west half of Michigan’s Lower Peninsula. The “WMTA Gift Cards” are available in $25 increments and are redeemable for one full year from the date of purchase. The card can be purchased online. A nonprofit membership organization, WMTA has promoted West Michigan as a travel destination since 1917. The association is best known for its annual publication of free seasonal travel guides for the past 85 years.
The Palms Casino Resort, scheduled to open in Las Vegas in December 2001, and nine other properties recently signed contracts to utilize the technologically advanced products and services of Global Cash Access, a supplier of cash access, financial management and customer relationship marketing technologies to the gaming industry.
Under the agreement, Palms Casino Resort will take advantage of GCA’s Casino Cash Plus 3-in-1 ATM and QuikCash Plus Web (QCP Web) products as well as Central Credit and Western Union. The casino will also utilize GCA’s new Guest Development Marketing service, QuikMarketing.
“As a new, state-of-the-art casino, we want to provide the best gaming experience to our customers,” said Al Zayas, director of cage operations at Palms Casino Resort. “GCA provides the most technologically advanced cash access services to the gaming industry, so it made perfect sense to install their products at our casino.”
Statistics show that approximately 30 percent of standard ATM cash request transactions at gaming properties are denied because of bad PIN numbers, exceeded limits or insufficient funds. GCA’s Casino Cash Plus 3-in-1 ATMs eliminate such denials through a patented roll-over feature, which gives patrons the option of obtaining funds via a POS debit transaction or a pinless credit card cash advance. The Casino Cash Plus 3-in-1 ATM has become widely accepted due to its convenience to casino patrons and proven profitability to casino operators.
QCP Web, a Web-based, full-service transaction processing system for cage operations, consolidates the products of GCA cash advances, Telecheck, Central Credit, Western Union, ACM enrollment and QuikCredit. It also tracks gaming patron marketing information across all product lines and reduces the need for multiple pieces of hardware in the cage.
GCA’s QuikMarketing service will aid Palms Casino Resort in promoting its grand opening with special offers, programs and events by using the gaming industry’s largest patron database to distribute marketing materials with pinpoint precision to targeted gaming customers.
Palms Casino Resort, located on a 32-acre site just west of the strip on Flamingo Road, in Las Vegas, embraces the pleasures of a resort get-away to provide a comfortable gaming experience. The casino will feature 2,400 slot machines, 55 table games, keno, poker and a race and sports book in 95,000 square feet of space.
In addition to Palms Hotel Casino, properties that recently signed agreements with GCA are:
— Casablanca Resort and Casino – Mesquite, Nev.
— Casino Rouge – Baton Rouge, La.
— Grand Victoria Rising Sun – Rising Sun, Ind.
— Kla-Mo-Ya Casino – Chiloquin, Ore.
— Oasis Resort and Casino – Mesquite, Nev.
— Pompano Park – Pompano, Fla.
— Riverside Resort and Casino – Laughlin, Nev.
— Royal Club Casino – Seattle, Wash.
— Virgin River Hotel and Casino – Mesquite, Nev.
About Global Cash Access
Global Cash Access was formed in 1998 and is a joint venture of First Data Corp. (NYSE:FDC) and M&C International, Inc. Providing access to the gaming industry’s largest patron database, Global Cash Access uses Internet technologies to deliver funds transfer, financial management and customer relationship marketing services to more than 1,000 gaming properties nationwide. More information on the company is available at [www.globalcashaccess.com].
VIPdesk, the leading Internet concierge service, announced the launch of their online personal assistant platform into the wireless market, offering enterprises the ability to provide their customers with wireless access to local city information and a live, personal assistant.
With this expanded service, customers can now review local city content and access live concierges through Web-enabled phones and PDAs using PALM operating systems.
With VIPdesk’s wireless application, an end-user can contact a live concierge anytime, anywhere who can help them conduct countless personal and business tasks. VIPdesk’s highly-trained network of concierges can do everything from simple tasks including making last-minute reservations at a five-star restaurant and ordering theater tickets to more complex endeavors such as planning the perfect weekend “get-away.”
In addition, during the initial roll-out, a customer can access pre-screened information that provides customized content on fourteen major cities. This pre-screened content will be expanded to fifty-two cities during phase-two to be completed the end of July.
“In an increasingly mobile society comprised of growing numbers of overwhelmed consumers, we anticipate the wireless coordination of personal and convenience services to be a leading customer retention and loyalty tool for today’s companies,” says VIPdesk CEO, Mary Naylor. “VIPdesk’s foray into wireless confirms our dedication to providing our corporate partners with the most high-quality, easily accessible, expedient service to help their customers to more effectively and effortlessly manage their everyday tasks.”
VIPdesk currently provides its concierge services through co-branded Web sites with blue chip partners including Freddie Mac, MasterCard, Citibank, e-Tenants.com and Diners Club. Through e-mail, live chat and telephony, VIPdesk’s professional, trained concierges serve more than 10 million users.
“Several large companies have turned to VIPdesk as an incentive tool because of its ability to go beyond high-quality content and bring a live, interactive service to the Internet,” says Naylor. “We anticipate that expanding this personal, customized service into the wireless arena will continue to increase usage and attract consumers. Moreover, we are finding that the wireless carriers are intrigued by our high tech, high touch offering which provides a value-add service for their customers while providing revenue opportunities for the company.”
About VIPdesk ([www.vipdesk.com])
VIPdesk helps busy people get things done through real-time web-based coordination of personal and convenience services. The VIPdesk concierge program combines state-of-the-art technology, a broad range of valuable products and services, exceptional personalized convenience services, deep technical expertise and industry experience to create a truly unique value-added service for customers and/or employees.
Users can access the service via phone, e-mail, web site, live chat, and wireless devices 24 hours a day, seven days per week. This innovative technology and centralized infrastructure of local concierges acts as a powerful retention and productivity tool that currently serves more than 10 million users. Founded in 1997 by Mary Naylor, a 14-year veteran of the concierge industry, this personal assistant infrastructure platform serves clients including, Freddie Mac, MasterCard, Citibank, e-Tenants.com and Diners Club.
Canada’s Alberta Treasury Branches unveiled Wednesday the ‘Alberta Gold My Rewards MasterCard’. The new credit card loyalty program offers points for travel that can be redeemed anytime, anywhere, and with any airline. Cardholders will earn one point for every dollar charged and points will not expire. The new MasterCard carries an $89 annual fee and offers a 21 day grace period. Credit lines range from $5,000 to $50,000. The ‘Alberta Gold My Rewards MasterCard’ is one of four personal credit card offerings available from Alberta Treasury Branches. The other three cards include: ‘The Alberta MasterCard’; ‘The Alberta Advantedge MasterCard’; and ‘The Alberta Gold Cash Rebate MasterCard’. ATB has 144 branches and 131 agencies located throughout Alberta.