Gomez, Inc. launched a new financial services industry benchmark that compares the application performance of the eight largest U.S. credit card issuers from a consumer perspective. The new “Gomez Performance Index for Credit Cards” measures the speed and availability of card issuers’ highly critical “view transaction history” applications. Performance of the “view transaction history” application will be measured from 10 locations throughout the country using real consumer accounts managed by a third-party company. The 3 step performance test will log into the benchmarked website from either the home page or a bookmarked link, navigates to or accesses the account holder’s summary information page and log out of the application. The Gomez “GPI” will be published bi-weekly in American Banker.
Fully 62% of those owning businesses with under $1 million in revenues and using Web small business banking have the same primary bank for both personal and business needs. Also 38% of Micro/SOHO owners who bank online hold a credit card with the same bank. The findings come from the new “SOHO/Micro Banker Scorecard” by Gomez. The “Scorecard” examines how the largest banks in the U.S. are serving the particular needs of owners of those small businesses with under $1 million in revenues. Bank of America took top honors in the latest survey, followed closely by Key, Fleet and Bank One. Gomez says that despite overwhelming customer demand, only four of 15 Scorecard banks offer online check imaging. Of these four, Bank of America, Bank One and UBOC only started offering online check imaging this year, while Wachovia has offered check imaging for longer. Only Key and UBOC offer an online version of the monthly statement.