USAA’s insurance, banking and credit card businesses earned top rankings in the latest Net Promoter Score (NPS) Benchmark Study by Temkin Group. NPS identifies the likelihood of consumers to recommend a company to their friends and family, using a scoring range from -100 to +100.
Cardtronics announced a licensing agreement with BBVA Compass, providing the bank branding rights to more than 300 ATMs in H-E-B stores. The deal equates to a nearly 50% jump in the bank’s Texas ATM network, bringing its total to nearly 1,000 machines. The deal provides the bank with potential access to shoppers at more than 300 H-E-B operated stores. The agreement between Cardtronics and BBVA Compass is part of a growing relationship established in 2012. Prior to this H-E-B announcement, BBVA Compass had branded 268 Cardtronics-owned ATMs in convenience and grocery stores throughout Colorado and Texas.
Coupons.com’s “Grocery iQ” and “Coupons.com” applications for iPhone and Android phones have been downloaded more than 1 million times, including more than 300,000 downloads in the last 45 days. The digital coupon applications have received rave reviews and accolades from the media, bloggers and users, including Grocery iQ being named the best grocery list management application by the New York Times and the Coupons.com application being touted for its ability to load coupons directly to store loyalty cards for a rapidly growing network of retailers. The “Grocery iQ” app allows users to create grocery lists and provides easy access to Coupons.com coupons that users can print for redemption and Save to Card coupons that load directly to store loyalty cards. The Coupons.com app allows users to access, browse and select offers from Coupons.com, including coupons they can print for redemption, Save to Card coupons that load directly to their store loyalty cards as well as hyper-local Show & Save coupons they show on their mobile devices for redemption at point of sale.
After a successful pilot,
prepaid card provider NetSpend products are now available at all 271
TX-based H-E-B stores.
The NetSpend prepaid debit card and Fee-Free Reload Pack
are now available in the checkout lane. NetSpend
is currently the exclusive provider of prepaid products in H-E-B’s
Business Centers. The availability of the NetSpend prepaid debit card
and Fee-Free Reload
Pack at the checkout lane gift card mall is a significant convenience
for the customer who can now purchase the products in a single
transaction rather than make a separate trip to the Business Center.
Additional conveniences of the Fee-Free Reload Pack include the ability
to load money onto a card that is not physically present at the
transactionâa viable alternative to providing cash or sending a money
order or wire transferâfor no additional purchase price. The price for
the prepaid debit card is $6.95 and customers are able to load any
amount of money from $10 to $500 at the checkout lane; higher load
amounts can be handled in the Business Center. The expanded
availability of the NetSpend prepaid debit card and
Fee-Free Reload Pack at H-E-B is expected to significantly increase card
sales and reload volume in the stores through increased foot traffic and
NCR reported a first-quarter loss of $15 million, or a $0.09 loss per diluted share, compared to income of $49 million or $0.28 per
diluted share in the first quarter of 2008. Income from continuing
operations included a $5 million ($3 million after-tax) impairment
charge related to an equity investment, which was offset by a $5 million
benefit from an insurance settlement related to
the Fox River environmental matter. Income from continuing operations in
the first quarter of 2008 included a $16 million ($13 million after-tax)
gain, or $0.07 gain per diluted share, resulting from the sale of a
Canadian manufacturing facility. Excluding these items, non-GAAP loss
from continuing operations(1) in the first quarter of 2009 was a loss of
$0.09 per diluted share compared to income of $0.21 per diluted share in
the prior-year period. Year-over-year revenue was impacted by the
overall downturn in the global economy, particularly in the retail
industry. NCR generated $38 million of cash from operating activities during the first quarter of 2009 compared to $81 million in the year-ago period. Capital expenditures of $25 million in the first quarter of 2009 were $7 million lower than the $32 million in capital expenditures
in the year-ago period. NCR ended the quarter with $717 million in cash and cash equivalents, a
$6 million increase from the $711 million balance as of December 31,
2008. As of March 31, 2009, NCR had a debt balance of $308 million,
unchanged from the balance as of December 31, 2008. In the first quarter NCR recorded several important customer wins that include Unified Grocers and food retailer H-E-B and introduced “NCR APTRA Consumer Passport” software that will allow consumers to remotely deposit checks.
Bill payment processor TIO Networks and U.S. retailer H-E-B
today announced the deployment of “TIO” bill payment and financial services
kiosks in 26 participating H-E-B store locations in five markets throughout
the state of Texas. “TIO” bill payment is a fast, secure and convenient way to access bill
payment accounts, view balances without the need to have account information
present and pay bills in cash. Payments are made by feeding the cash
directly into the TIO terminal’s note acceptor or by using a debit card (available on
select billers). Once the payment is accepted, TIO uses an Internet link to
ensure timely posting of the payment. H-E-B customers can navigate
through TIO applications in either English or Spanish and complete financial
transactions by either printing or emailing their receipt to an email address of their
choice. By early spring 2009, cash-preferred H-E-B customers will be able
to make expedited bill payments on their wireless, utility, cable and other accounts
through self-serve automated kiosks. Customers will also be able to purchase
prepaid products and services and reload pre-paid debit cards. These
self-serve kiosks will be positioned adjacent to or nearby H-E-B’s Business
Centers to enhance the services H-E-B currently provides and to add
access to bill payment capabilities currently not offered. The kiosks will also help
alleviate payment traffic during peak payment periods.
The Western Union Foundation has donated $2
million to communities in 19 countries through the “Our World, Our Family”
signature cause program, culminating in $9.1 million in grant monies
awarded in 2008 and marking a 67%increase in grants paid from 2007. The
” Our World, Our Family” program is a five-year, $50 million
signature program designed to provide communities with the skills,
knowledge and resources essential to breaking the cycle of poverty. The
framed around four areas: Our World Gives; Our World Learns; Our World
Strives and Our
World Speaks. Through grant awards, each program area is given equal
towards helping families across the globe continue stay connected, overcome
barriers and realize their dreams. In 2008, the Western Union
Foundation awarded grants to 276
organizations in more than 75 countries and territories, supporting
causes from natural
disaster relief to fostering educational opportunities in communities
around the world.
Giving in 2008 focused on disaster relief grants, direct donations to
organizations and Agent Giving Circle grants or direct donations from
its Agents worldwide.
Fujitsu Transaction Solutions has released the newest version of
“GlobalSTORE 4.0” modular point-of-sale (POS) software. The updated
platform includes enhanced back-office capabilities that
leverage Microsoftâs Windows Communication Foundation and Windows
Presentation Foundation technologies, allowing retailers to easily add
and customize features like back-office and cash-management functions.
Additional features include enhanced training with The GlobalSTORE
Interactive Training System that allows users to view instructions and
interact with the back-office screens at the same time; GlobalSTOREâs
back-office interfaces are
fully touchable and donât require the use of pointing devices to perform
complex administrative actions; a foreign language translation tool that
enables retailers to reduce the time and effort needed to meet multiple
language requirements for their operations and robust reporting
capabilities to create more than 55 standard reports, as well as
Nashville-based footwear retailer Genesco will upgrade its POS systems using Fujitsuâs “TeamPoS 3000 XL2 systems”.
The rollout includes 1,350 locations across Genescoâs Journeys, Journeys
Kidz, Shi by Journeys, Underground Station and Johnston & Murphy chains.
Fujitsuâs TeamPoS 3000 XL2 is the first POS system to feature Intelâs
Coreâ¢2 Duo mobile processor, giving retailers powerful performance and
energy efficiency. Point-of-sale processing is 300 percent faster with
the dual-core processor than previous technology â and 40 percent more
energy efficient than desktop architecture. Fujitsu also will provide staging, project management and installation
for the initiative, which began this summer and is scheduled to continue
Radio Shack has selected Fujitsu Transaction Solutions “GlobalSTORE”, “StoreCENTER” and “ReturnCENTER” software to automate
POS operations and create a centralized store management
and returns management system for 4,500 RadioShack locations. Fujitsuâs “GlobalSTORE” application is a full-featured, customizable POS,
cash management and back office platform. “StoreCENTER” software provides centralized store management by
aggregating and reporting data from across the retail enterprise in
real-time. This up-to-the-minute access gives retailers the ability to
operate more efficiently by identifying opportunities at the store level
and responding accordingly. “ReturnCENTER” is Fujitsuâs centralized returns management application that manages returns across channels (in-store, phone and Internet) and
gives retailers greater flexibility and control over returns management,
while offering a robust reporting system that provides critical insight
into those activities that have the greatest impact on the returns process.
San Diego-based IdeaEdge and Comdata’s Stored Value Solutions have teamed to launched the first “American Idol” gift cards. The new gift cards provides access to music from past “American Idol” contestants and can be used to purchase Karaoke CDs of songs sung on the show by favorite “Idols,” exclusive “American Idol” apparel and accessories, a “Playstation 2” video game, and even an “American Idol”-ized monopoly game. Cards can be purchased in $25 or $50 denominations online or at select retail stores nationwide. In addition to exclusive “Idol” merchandise, each time a user redeems an “American Idol” gift card, the user will automatically be entered into a sweepstakes to win a grand prize trip for four to Los Angeles to attend the season seven “American Idol Finale” in 2008. The card is available 10,000 retail locations nationwide. There are an estimated 40 million “American Idol” fans in the USA.
H-E-B has renewed its agreement to offer Western Union Money Transfer and Money Order services. This most recent agreement ensures that H-E-B customers will continue to have access to these value-added services at all 236 H-E-B Business Center locations. In addition, 262 H-E-B locations will offer Western Union Money Orders. Western Union and H-E-B have a long history of offering consumers quality financial services. H-E-B, which has more than 300 stores in Texas and Mexico, began offering Western Union services more than 25 years ago.