Government agencies now have more options when it comes to improving customer service operations due to a new arrangement between First Data Corp. subsidiary company, GovConnect, a leader in providing digital service delivery solutions, and First Data Resources, the world’s leading-provider of transaction processing services.
The new arrangement brings a full spectrum of modular, scalable business process services to deliver cost-effective support for government agencies of all sizes. By drawing on the infrastructure of First Data, GovConnect can help government agencies capitalize more fully on secure, scalable services to modernize service offerings, including benefit distribution, tax filing and payment, claims and compliance processing, database management, electronic funds transfer programs, plastic card services, and enterprise-wide information management strategies.
In addition, First Data can provide business process outsourcing options for governments that include advanced electronic funds transfer services; print and mail services capable of handling millions of pieces of mail daily; customer contact services capable of handling millions of calls weekly; and automated reporting and data delivery systems that eliminate manual reconciliation and save valuable resources.
Since its acquisition by eONE Global in the second quarter of 2002, GovConnect has implemented First Data capabilities on precedent setting government projects. GovConnect, in partnership with Western Union, another subsidiary of First Data, has enabled the acceptance of walk up child support payments. GovConnect is also leveraging the secure, scalable First Data customer contact capabilities in delivering consumer protection No-Call strategies. The First Data customer contact services in Daytona Beach, Fla., are currently in use to provide information for both consumers and telemarketers in the No-Call program.
“First Data offers unparalleled infrastructure, a multitude of resources and proven reliability to enhance and modernize government service strategies,” according to Kim Bishop, senior vice president at First Data. “We are pleased to be able to extend the reach of First Data capabilities with the outstanding products and services already provided by GovConnect.”
“Our affiliation with First Data gives our government clients an extremely high level of security to handle the most vital, large-scale government programs and processes. We are extremely pleased to offer services that integrate people and technology that improve government service delivery,” said Jeff Ficke, senior vice president of GovConnect.
GovConnect has been facilitating government interaction with individuals and businesses more than 20 years. The company has provided innovative, state-of-the-art technology solutions in 45 states.
GovConnect () is a leading provider of electronic service delivery solutions for government agencies from strategy to implementation. GovConnect has helped agencies across the United States automate millions of transactions that result in the electronic transfer of trillions of dollars in revenue annually. Services from GovConnect include service modernization through the effective deployment of technology, professional services from experienced public sector consultants, payment processing strategies and business process outsourcing services to support government operations. GovConnect is based in Cincinnati, Ohio, and is a subsidiary of govONE Solutions, LP. govONE Solutions is an operating company of an emerging payments leader, eONE Global, LP (), a leader in the emerging payment technologies and systems spanning the government, mobile and enterprise marketplaces, and majority-owned by First Data Corp.
About First Data
First Data Corp., with global headquarters in Denver, helps power the global economy. As a leader in electronic commerce and payment services, First Data serves approximately 3 million merchant locations, 1,400 card issuers and millions of consumers, making it easy, fast and secure for people and businesses to buy goods and services using virtually any form of payment. With 29,000 employees worldwide, the company provides credit, debit, smart card and stored-value card issuing and merchant transaction processing services; Internet commerce solutions; money transfer services; money orders; and check processing and verification services throughout the United States. First Data also offers a variety of payment services in the United Kingdom, Australia, Canada, Japan, Mexico, Spain, the Netherlands, the Middle East and Germany. Its Western Union and Orlandi Valuta money transfer networks include a total of approximately 159,000 Agent locations in more than 195 countries and territories. For more information, please visit the company’s Web site at .