The U.K.’s MBNA kicked off a new brand advertising campaign tp celebrate the backroom boffins who take enormous pride in being good with customers’ money.
MBNA is getting ready to kick butt with a new “comparison table-busting” credit card with a long-term low rate and no fees for using it in the UK or abroad. The MBNA Everyday Plus American Express Credit Card is here.
MasterPass is a digital service that allows consumers to use any payment card or enabled device to discover enhanced and secure shopping experiences with just a click, tap or touch – online, in-store or anywhere. It moves payments forward by allowing the consumer to safely store all their payment, store card, loyalty, shipping and billing address details in one place and gives consumers the ability to make a payment from wherever they are with whatever device they have. With a single click of the MasterPass button on a retailer site, the consumer can access their wallet of choice and authenticate with a password to checkout. In addition to MasterCard cards, consumers can use other branded credit, debit, prepaid and private label cards. MasterCard Advisor’s SpendingPulse data shows total UK year-on-year eCommerce sales grew by more than 12% in May 2013, compared to just 3% growth in overall UK retail sales for the same month last year.
MBNA has launched a range of new services enabling UK customers to manage their money through their mobile phones and Smartphones. The new Smartphone and text services – including a new Mobile Card Services website and new text services allowing customers to make payments on their accounts or activate their cards – are aimed at supporting the rising number of UK customers accessing MBNA’s services and their accounts “on the go”.
MBNA announced that the first American Express-branded, contactless credit cards in the UK will be issued for use by MBNA’s customers. This is part of a phased initiative by MBNA to issue contactless-enabled cards for new and replacement credit cards for all of its UK customers. Millions of cards will be in the hands of MBNA’s UK customers by the end of 2012. Customers with American Express-branded cards issued by MBNA do not need to do anything as their new or replacement cards will be automatically converted to EMV-enabled contactless credit cards when they are re-issued or replaced. To use their new contactless cards, customers simply touch the card at payment terminals that display the contactless symbol and American Express logo without the need to enter their PIN.
Gloucester Credit Card Trust announced MBNA Canada Bank, in its capacity as seller and BNY Trust Company of Canada as custodian will randomly remove accounts that have been identified as being included in MBNA’s credit card receivables securitization program. In connection, approximately $2,250,000,000 of credit card receivables and related assets thereunder will be removed from the pool of credit card receivables and related assets in which the Trust has purchased undivided co-ownership interests (the “Custodial Pool”). Also, MBNA will identify additional accounts to be included in the Program and, in connection with such addition, approximately $1,150,000,000 of credit card receivables and related assets thereunder will be added to the Custodial Pool.
MBNA has won the “Data Driven Marketing Award” from industry publication ‘Marketing Week’ for its Marketing Optimization campaign. MBNA was given the award for its data analysis, data planning, improved targeting and revenue building within company systems. MBNA UK is a subsidiary of the Bank of America subsidiary and is namely being recognized for its understanding of the shifting financial landscape and the tailored nature of it’s varied credit card deals and offerings. MBNA ensured the success of their marketing optimization by teaming up with SAS business analytics software.
MBNA announced its http://www.mbna.co.uk website now offers improvements in navigation for easier use and accessibility. New features also will help customers choose the credit card which is most suited them, manage their accounts online more effectively and have access to helpful information about protecting their accounts and understanding credit. The credit card selector is designed to help customers choose which of MBNA’s range of cards best fits their requirements. Also, the ‘card services and benefits’ section allows new customers to activate their credit cards online, log in or register for Online Card Services to manage their accounts and learn more about MBNA’s credit card rewards program. Additionally, the ‘protection and security’ section offers customers important credit card security advice, whilst Plain English guides have also been introduced to help customers better understand credit.
ThinkingMoney reports on the longest closure of UK airspace since the end of World War Two cost hundreds of thousands of pounds in credit card fees have been racked up by UK cardholders abroad as they withdrew money to pay for food, water and travel expenses. Many travelers were forced to stay extra nights in hotels, paying with their card and incurring fees in the process. Of all these people, it will be those who used an MBNA credit card that will be the happiest, as the card provider has announced it will be refunding any foreign currency exchange charges and cash advance fees that it’s customer incurred while stuck abroad due to the volcanic ash cloud.
The Bank of America subsidiary is the first UK credit card provider to announce a refund policy of this nature, which stands to benefit a great many people. MBNA is the UK’s largest credit card provider with around 6 million customers and a further 1 million across Europe. The move will see potentially tens of thousands of pounds refunded to cards that were used abroad during the six days that British air space was closed.
MBNA will refund any foreign currency exchange fees and cash advance charges for customers stranded abroad as a result of the volcanic ash disruption that has recently grounded flights. Many stranded passengers are facing additional costs for hotel stays, car hire and living expenses, including the withdrawal of foreign currency.
If a customer has difficulty paying their monthly credit card bill because they have been affected by travel disruption caused by the volcanic ash over Europe, MBNA will ensure they are treated sympathetically.
MBNA has announced that as of Wednesday, 31st March, it will stop issuing all new promotional cheques, standard credit card cheques and replacement cheques. Customers can access their credit facility by using their credit card, making a balance transfer or money transfer online or over telephone or withdrawing cash either at an ATM or over the counter.
Customers can order replacement cheques up to and including 31st March and they will be sent within seven working days. However, they will no longer be able to order any new or replacement cheques after 31st March.
Customers are being informed about the decision through their statements in March and April, on MBNA’s online banking areas, and through promotional campaigns.
MBNA is set to stop issuing all new promotional checks, standard credit card checks and replacement checks. This comes as part of the Company’s commitment to new industry standards of clarity, simplicity and transparency. Customers can access their credit facility by using their credit card, making a balance transfer or money transfer online or over telephone or withdrawing cash either at an ATM or over the counter. Customers can order replacement checks up to and including March 31, but will no longer be able to order any new or replacement cheques thereafter. MBNA is a wholly owned subsidiary of Bank of America whose credit cards and related products and services are endorsed by more than 5,000 organisations worldwide.