PSCU has inked a partnership with Member Driven Technologies (MDT) to provide call center support to MDT’s roster of credit union clients. MDT is the largest reseller of Symitar core processing services to the credit union market and has over 150 credit unions clients throughout the U.S.
PSCU announced the appointments of Cathy Pace, President and CEO, Allegacy Federal Credit Union, Winston-Salem, North Carolina; and Andrew Rosen, President and CEO, Hawaii State Federal Credit Union, Honolulu.
PSCU has announced that Community 1st Credit Union has joined the nation’s leading CUSO after an extensive partner evaluation process. The credit union, which currently has more than 55,000 members, $530 million in assets, and 16 locations in 14 cities, signed a five-year deal with PSCU.
Chuck Fagan is returning to PSCU after a two-year stint at
the Credit Union Executive Society (CUES). Acting CEO Tom Gandre will return to his role as Executive Vice President and Chief Operating Officer on April 27 when Fagan takes the reins.
The nation’s leading credit union service organization (CUSO), was honored as a finalist for the Stevie Award for Contact Center of the Year in the ninth annual Stevie Awards for Sales & Customer Service. PSCU claimed the bronze Stevie Award in the Financial Services Industries category for contact centers with over 100 seats.
PSCU’s all-night geek competition among credit unions to develop an app concept to address consumer demands and financial service issues is over. The winner is a balance-transfer app that safeguards user’s account information.
PSCU, the top U.S. credit union service organization is setting up an full geek, all-night, marathon-style innovation competition to solve today’s most pressing financial service issues for credit unions in just 24 hours. Knockout 2014 is an innovative team event that allows credit unions to stay relevant in the marketplace by quickly meeting the needs of today’s consumers.
Global processing powerhouse First Data had a busy year with nine contract extensions, a new German contract, and expanded nine partnerships. FDC also introduced three new products: Clover Station, VisionPLUS Flex, and Go Daddy Payment Solutions, plus upgraded a number of existing products. FDC also acquired Perka and took 100% ownership of JV. The Company also had three CEO’s during 2013 and received two major awards. Annual revenues also increased slightly in 2013, after two level years.
The U.S. Patent and Trademark Office will formally issue U.S. Patent No. 8,660,955 to PSCU on February 25, 2014 for PSCU’s CardLockTM fraud prevention innovation, which was introduced to the CUSO’s Member-Owner credit unions in 2009. The patent documents categorize the fraud prevention service, CardLock, as a “method and apparatus for consumer-driven protection for payment card transactions.” The CardLock solution works in conjunction with PSCU’s fraud detection and prevention platform and enables cardholders to easily block and unblock authorizations on cards they register with the service. Cardholders can manage the authorization status of their cards through any of three channels – phone, web and mobile.
PSCU will offer the Mastercard “MasterPass” digital payment service to the CUSO’s nearly 700 Member-Owner credit unions, allowing shoppers to more conveniently and securely perform transactions during checkout. The “MasterPass” provides online shoppers a simple check-out process by eliminating the need to enter detailed shipping and card information with every purchase. PSCU’s future implementation phases of MasterPass may allow consumers to go beyond plastic and use an enabled device for in-store purchase transactions. Lake Trust Credit Union (Lansing, MI) has joined PSCU as a participant in testing the new digital solution.
PSCU is the first to issue VISA Prepaid EMV cards in the United States. Several PSCU credit unions will begin issuing the new cards later this summer and more than a dozen credit unions plan to deploy prepaid EMV cards this fall. Prepaid EMV cards deliver full debit card functionality and are designed for credit union members who are working, traveling, living or studying in Canada and Europe and other regions where EMV technology is the preferred method for payment processing. These versatile cards also contain a magnetic stripe for use in the U.S. Chip authentication is proven to reduce transaction fraud and positions credit unions to avoid VISA’s liability shift to issuers, which is scheduled for 2015. Value can be loaded onto the cards from a web site, IVR, branch, using debit/credit cards, account transfers from checking/savings accounts or through direct deposit.
Chicago-based Alliant Credit Union is the newest member-owner of the Credit Union 24 EFT network. Alliant CU’s more than 200,000 members will now have surcharge-free access at more than 12,000 Credit Union 24 CU HERE ATMs across the country. Alliant Credit Union is a not-for-profit financial cooperative headquartered in Chicago, Ill. Organized in 1935, Alliant ranks as the eighth largest credit union in the nation and serves more than 207,000 members worldwide with approximately $4.5 billion in assets. Credit Union 24 is a flexible, member-owned, full-service, deposit-taking ATM and POS network with multiple processor links, hundreds of thousands of POS locations and more than 100,000 ATM terminals across the country.