USAA’s insurance, banking and credit card businesses earned top rankings in the latest Net Promoter Score (NPS) Benchmark Study by Temkin Group. NPS identifies the likelihood of consumers to recommend a company to their friends and family, using a scoring range from -100 to +100.
WAY4 software from OpenWay Group is chosen as a solid technical foundation for the National Payment Switch of Bangladesh. Its partner Infotech signed a contract with Bangladesh Bank to carry out the implementation of the new infrastructure to increase the transparency of internal and cross-border electronic payments, optimize all regulatory and supervisory procedures, and reduce related costs. Commercial banks having an ATM/POS/e-Payment Gateways/Mobile payment switches or being connected to any other shared switch network will be able to send inter-bank payment instructions to the NPS for clearing and settlement purpose.
Neighborhood Pay Services forged agreements with Western Union global payment services to offer a Prepaid MasterCard to renters and will now offer the Western Union “MoneyWise” Prepaid MasterCard on its “Rent Assurance” payment platform. The platform allows property clients to effectively expand credit acceptance terms to the millions of working Americans who apply for apartment rentals. This agreement aligns with the NPS mission to provide consumers with the opportunity for improved financial independence. Neighborhood Pay Services offers the only program in the multifamily housing industry that enables property clients to accept prospective residents based on their willingness to put safeguards in place for reliable rent payment as a condition of lease signing.
At this year’s ATMs 2012 conference, GRGBanking provided attendees the backstory to the installation of the first ATM in Myanmar in eight years, said a news release. The conference took place Feb. 14-15 in Beijing and was jointly hosted by ATMIA and RBR. When Myanmar experienced a local liquidity crisis in 2003, the use of…
Nationwide Payment Solutions (NPS) registered Merchant Services Provider (MSP) partnered Global eTelecom (GETI) electronic check processor and gift/loyalty card provider partnered to enhance its “MuniciPAY.” The “MuniciPAY” solution utilizes the GETI Consumer Convenience Fee option to allow the acceptance of electronic check and ACH payments and allows government entities to accept credit and debit card payments by phone, ecommerce, and over the counter at no cost to the municipality.
N&P’s debit card fee-free ATM withdrawals and POS transactions outside the UK, has gone global since it was launched in January 2011, the Society has announced. N&P’s VISA debit card has been used all the way from Afghanistan to Zimbabwe, with hundreds of thousands of ATM withdrawals and point of sale purchases being carried out without any additional fee to the cardholder, resulting in some very important savings for customers. Spain had the highest number of ATM withdrawals in the first six months of 2011, more than three times that seen in France (second highest), with Australia third and Thailand fourth; The average withdrawal of local currency from an overseas ATM was the equivalent of £108.60 in Sterling; The largest average withdrawal of local currency was in Afghanistan with the equivalent of £247.03 for each withdrawal, closely followed by Russia (£237.16), Ivory Coast (£217.87) and Swaziland (£204.66); The smallest average withdrawals were seen in Senegal (£20.25) per withdrawal, Botswana (£25.66), Bosnia (£26.51) and Cayman Islands (£27.06); and The average ATM withdrawal in super-rich Monaco was just £83.48, almost the same as Ethiopia (£82.37).
Ceridian Corporation payroll outsourcing was named a Finalist in Customer Service Department of the Year and Customer Service Leader of the Year Stevie Awards 2011, the fifth annual of its kind. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards. More than 800 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of more than 60 percent over 2010. Ceridian was evaluated for its customer satisfaction scores, call response time, and Net Promoter Scores, which field existing customers’ 10 point scale rating of their willingness to recommend a companies’ products and services.
MA-based Nationwide Payment Solutions will provide credit card services
to CA-based healthcare alliance Premier Purchasing Partners.
The 36-month agreements are available to acute care and continuum of
care members of the Premier healthcare
alliance. Premier operates healthcare purchasing networks and the
comprehensive repository of hospital clinical and financial information.
KY-based Payment Alliance International announced that it has acquired the principal operating assets of NetBank Payment Systems and will add over 8,500 ATMs to PAI’s base. The company will maintain the 20,000 sq ft facility in Jackson, Mississippi and expects to retain NPS’ 60 employees. PAI now has 315 employees and serves over 40,000 retailers and community banks across the country. The Tremont Capital Group of Boston, MA and Inverness Management of New York City, NY served as transaction advisors to PAI. Payment Alliance International offers credit card, check, ATM network management, cash management and business information services.
Prepaid card processor Nomad and IDT have successfully launched
the UK’s first fully functional instant issue MasterCard prepaid card.
The new “IDT Prime Card” was launched on a trial basis in West London
and Slough in the fourth quarter and is now available nationwide. IDT
Financial say the new card is the country’s first instant issue prepaid
MasterCard that can be purchased over the counter with no identification
or bank account. Nomad provided the open loop prepaid solution for the
new card and began working on the “Prime Card” project with IDT in
February 2006. The card is aimed primarily at the four million people in
the UK who do not have access to a bank account.
GE reported that profit for its Consumer Finance unit, now known as GE Money, climbed 13% in the third quarter to $913 million as revenues rose 14% $5.6 billion, compared to one-year ago. During the third quarter Wachovia inked a partnership with GE Money’s Corporate Payment Services to provide commercial and purchasing cards to its wholesale and treasury services customers and Thailand’s Bank of Ayudhya agreed to give GE Money a 25% interest for $600 million. Also, Los Angeles-based PeachDirect, a direct-to-consumer retailer launched the “PD Platinum Card with GE Money’s Retail Sales Finance unit and ValueVision Media inked a multi-year deal for a cobranded credit card and for enhancements to its current private label credit card. In staff changes GE Money promoted Glenn Marino to President & CEO, Retail Sales Finance, GE Money, Americas; named Robert Green as SVP/CFO; and promoted Thomas Gentile to head its worldwide marketing. For complete details on GE’s third quarter performance, visit CardData ([www.carddata.com]). (CF Library 8/8/06; 8/11/06; 9/12/06; 9/25/06; 9/26/06; 9/28/06)
GE CONSUMER FINANCIAL TRACK RECORD
3Q/05: $810 million $4913 million
4Q/05: $770 million $4886 million
1Q/06: $836 million $5090 million
2Q/06: $880 million $5268 million
3Q/06: $916 million $5590 million
Source: CardData (www.carddata.com
Atlanta-based NetBank Payment Systems announced plans to create a point-of-sale and prepaid sales and service support division. Whereas previously the NPS sales and service team focused on the ATM and POS/prepaid markets together, the creation of this new division will allow for a singular focus on each market – ATM and POS/prepaid. NetBank Payment Systems is a single source provider for payment processing solutions, including a full range of ATM products and services.