Many retailers have taken the “just get something done” approach over the last few years to attempt to deliver a cross-channel customer experience. According to a new special report from Boston Retail Partners (BRP), retailers recognize the need for a holistic customer experience that transcends channels, but most attempts are falling short. Many retailers have…
A new survey found 79% of consumers consider customer service as the most important aspect of their banking relationship, while 50% cited a financial institution’s technology offerings, and 80% said security what their top priority.
A new website linking retailers to a comprehensive offering of retail payment technology services, including IT security, merchant services, Ecommerce, cloud-based IT services, POS systems, payment gateway, PCI compliance and network management has been launched.
Worldline and Equens are getting married. Equens is a prominent European payment services provider, headquartered in Utrecht, Netherlands, with €305 million 2015 revenue. Equens Worldline Company will become the largest pan-European financial processor, targeting 2016 revenue of € 700 million and OMDA of € 120 million, managing approximatively 100 million payment cards and employing 3,000 experts in payment.
San Francisco-based OmnyPay has launched its first integrated mobile loyalty, rewards and payment system designed specifically for retailers. OmnyPay enters the mobile payments market with major competitive advantages: a clear focus on a long-standing retailer problem, a proven management team, and a first-of-its kind solution to solve the “last inch” of the mobile payments process.
Beijing-based Alibaba Group disclosed its omni-channel retailing plans for the 2015 11.11 Global Shopping Festival. This year, more than 1,000 retail brands, with 180,000 stores in 330 cities across China, will participate in this year’s 11.11 Global Shopping Festival. In Beijing alone, more than 8,000 stores will join the 11.11 festival.
VSoft and Payveris, are expanding an existing strategic partnership to integrate Payveris’ payment solutions into VSoft’s new IRIS Omni-Channel platform.
With huge influx of new payment solutions into the industry, both opportunities and challenges for merchant acquirers have reached a new level. There is paradigm shift from conventional services, such as accepting mag-stripe debit/credit cards, and mail and telephone orders, to new acceptance channels as a result of e-commerce/m-commerce, contactless technology, mPOS and omni-retailing.
First Data supports Samsung Pay, now available for in-store use in the USA. Samsung Pay will be accepted across First Data’s point-of-sale devices, including the innovative Clover family of business management solutions. First Data’s STAR Network, the largest independent debit network, will also support Samsung Pay.
First Data launching Android Pay collaborator supporting the new service for in-store transactions. First Data will provide processing solutions for Android Pay that ensure a safe, secure transaction at the point of sale, enabling payment with a single, contactless tap.
CellPoint Mobile is rolling out a passenger-centric, off-the-shelf mobile wallet solution for airlines whose passengers are increasingly managing their travel-related purchases, transactions and records from smartphones and mobile devices.
Acculynk has completed its implementation and “gone-live” with the City of College Park. Acculynk was awarded the contract in late June with the intent to deliver a unique and multi-channel solution that facilitates the payment of utility bills for the citizens of College Park.