QSR Online Ordering Boosts Tickets by 26%

QSR Online Ordering Boosts Tickets by 26%

A new study found 40% of frequent restaurant visitors prefer to order online, and spend 26% more per online order at quick service restaurants (QSRs) and 13% more in casual and fast casual establishments.   The Deloitte Consulting report: “The restaurant of the future: Creating the next-generation customer experience,” uncovers the options that surveyed restaurant…

JCB card logo

JCB Inks Major Ctrip Prepaid Deal

JCB has inked a license agreement for issuing prepaid cards for abroad (electronic travel checks) with Ctrip Financial Service (Hong Kong) Limited, which is the first online travel agency in China. Ctrip operates websites and apps and provides online reservation services mainly in China for travel related products such as hotel, airline tickets and railway…

Bank Dilemma: Friction + Cybercrime + Attrition

Bank Dilemma: Friction + Cybercrime + Attrition

New research on consumer friction and fraud attrition reveals well-intended step-up authentication challenges create friction and dilute consumer relationships. Of those saying performing additional steps had a negative effect on their perception of their bank and that it affected their behavior, 30% changed banks, 26% called customer service to complain and 26% used online/mobile banking…

VSoft Survey Finds Top Five Digital Banking Services

VSoft Survey Finds Top Five Digital Banking Services

Top five digital banking services include balance inquiries; online bill payment/ATF; money transfers; finding branch/ATM locations; and customer service support. Atlanta-based VSoft Corporation finds among consumers who have a financial institution, 99 percent say their bank currently offers digital banking services and 88 percent use at least one of those digital services. Conducted on behalf…