Solvport outsourced, off-premises ATM and kiosk services is now providing support for NCR and Diebold ATMs, to which it has expanded its field service, technical call center and replacement parts. The new service offering includes first- and second-line two, four, eight and 12-hour response times for field service. Solvport also will provide 24/7 call center support to meet almost any service level requirement. Customers also have real-time access through the company’s Solview 3.0 website and Solview mobile smart phone application. This service provides updates for call dispatch and completion times, visibility of the number of ATMs currently under contract, customer invoices, service call response and repair times.
OR-based Genesis Financial Solutions has launched its web page to allow non-prime consumers to apply for the “Indigo” MasterCard online, expanding accessibility of credit. Specializing in purchasing portfolio portions issuers are looking to shed, Genesis Bankcard Services provides partner banks with origination, credit card management/service, customized strategies and programs focusing on relationship management while providing customers with reasonable pricing and customer service.
Fiserv Credit Processing Services’ “PLUS System” has been selected by OR-based Aequitas Capital Management enhance its CarePayment program. CarePayment is designed to help Aequitas’ hospital clients improve net revenue collections by simplifying the growing out of pocket expenses for their patients. Through its CarePayment card, Aequitas is partnering with hospitals nationwide to offer a custom-branded finance program that provides patients the option of paying their medical bills over extended terms with no interest. Aequitas Capital Management is an alternative investment firm providing integrated corporate advisory and commercial finance products and services and has structured and invested more than $1.5 billion in customized financial transactions to the middle market, energy and healthcare sectors. Fiserv provides information management systems and services to the financial and insurance industries. Fiserv reported more than $4.5 billion in total revenue for 2006.
TransUnion has signed a deal to acquire OR-based Qsent, a provider of contact and identity management services. With more than 60 percent of individual contact information changing each year and more than 25 million households moving annually, the need to have up-to-date, real-time contact information is vital for businesses that deal with high volumes of customer information. Qsent receives up to one million updates and more than 250,000 material changes to contact information per day, making it one of the industry’s most current, real-time data sources. TransUnion is a leading global information solutions company that customers trust as a business intelligence partner and commerce facilitator.
EFMARK Premium Armored has acquired a significant interest in OR-based Solvport, a provider of technical services and support for ATM and kiosk owners and operators. Solvport currently provides service to more than 40,000 ATMs, offering telephone support nationwide and on-site repair in 93 metropolitan areas. Solvport also enables EFMARK to strengthen its service directly to financial institutions through its “Tech-Connect” offering, allowing banks and credit union customers to perform their own first line maintenance. EFMARK is the nation’s largest “ATM only” service company. Solvport provides technical service.
The CO-OP Network and TRM Corporation signed a branding agreement for deployment of 1,000 ATMs in The Pantry and Cumberland Farms convenience stores nationwide. The ATMs, supplied by Portland, Ore.-based TRM, will begin wearing the CO-OP Network logo within the next 60 days. At that time, the machines will become part of the largest credit union ATM network in the country and will be surcharge-free to the 18.5 million cardholders from CO-OP Network’s nationwide credit union membership. TRM Corporation is a consumer services company that has provided convenience banking (ATM) and photocopying solutions to retailers for more than 20 years. CO-OP Networkg is wholly-owned by its credit union shareholders and provides volume discounts on products and services that include risk management as well as debit and deposit access.
Fujitsu’s “Series 8000” ATMs have been certified to operate on NYCE’s EFT processing platform. Certification enables NYCE’s processing customers — such as Eugene, Ore.-based LibertyBank — to utilize Fujitsu’s small footprint, full-function ATMs with a single platform that supports both legacy financial transactions and future, advanced technology services.
Fujitsu Transaction Solutions’ “Series 8000” ATMs have been certified to operate on Fiserv’s EFT network. Tests were conducted successfully on the ATMâs core cash-transaction functionality and its recovery from problems such as power failure.