Courion Corporation, a leading provider of self-service identity management
solutions, announced its expansion into Australia, further positioning the
company to meet the growing demand in the global marketplace for
PasswordCourier and ProfileBuilder, its market-leading password and
directory management software. Courion has opened a new office in
Melbourne, Australia, and has signed a value-added reseller agreement with
Planwell Technology (a division of CTI Communications Limited (ASX – CTC)),
Australia’s leading provider of customer service management solutions.
Through leading systems integrators and resellers specializing in service
desk and security products such as Planwell, Courion will provide its
customer-proven identity management solutions to companies throughout
Australia.
Courion’s PasswordCourier, the industry’s leading self-service
password reset and synchronization solution, and ProfileBuilder, a
self-service directory management solution, eliminate the leading cause of
technical support calls by employees, business partners and customers – the
need to reset forgotten and expired passwords. Both solutions integrate
seamlessly with companies’ existing computing infrastructures including
service management applications from Peregrine, Remedy and PeopleSoft, to
help companies reduce support costs, make service desk operations more
efficient, improve employee productivity and increase security.
As one of the leading companies in Australia focused on all aspects
of customer service technologies, Planwell recognizes the value of
streamlining support operations for employees, business partners and
customers. “Courion’s self-service password and directory management
technology will help our customers reduce costs through call elimination,
while increasing security levels,” said Mike Barraclough, chief executive
officer of CTI. “The market response has been extremely positive as we have
introduced PasswordCourier and ProfileBuilder to enterprises throughout
Australia. Our customers recognize the many benefits that self-service
provides.”
“Courion has built a roster of top companies in North America across
a wide range of industry verticals by providing innovative solutions that
increase security, reduce support costs and provide quick return on
investment,” said Richard Watson, manager of Australia operations, Courion
Corporation. “Our expansion into Australia is a testament to the increasing
need on a global scale for self-service identity management. Working with
partners like Planwell, we will enable Australian companies to grant
employees faster access to mission-critical systems and applications,
increase security through stronger authentication and more stringent
password policies and improve the efficiency of support organizations, all
at dramatically lower cost.”
About PasswordCourier and ProfileBuilder
PasswordCourier, Courion’s flagship product, is the industry’s
leading self-service password reset and synchronization solution.
PasswordCourier empowers employees, business partners and customers to help
themselves when forgotten or expired passwords prevent access to critical
systems, applications or Web sites. Users can reset, change or synchronize
their own passwords on virtually any enterprise platform or application,
including Windows 9x, Windows NT, Windows 2000, Novell NetWare(R), UNIX,
mainframes, e-commerce applications, directories and databases.
PasswordCourier can be accessed through standard Web browsers, Windows
desktops or telephones for maximum convenience. In addition, native
API-level integration easily adapts to existing computing environments for
maximum flexibility, security and lower total cost of ownership.
ProfileBuilder is a complementary self-service directory management
solution that empowers users to securely register and update their own
profile information directly within corporate or e-business directories for
a more secure and efficient data collection process.
About CTI Communications
A leader in the industry, CTI Communications provides a full range of
innovative customer service solutions that maximize the enterprises
competitiveness by increasing service quality, productivity and customer
loyalty. CTI is headquartered in Sydney, Australia with offices in
Melbourne and Brisbane and its clients include Telstra, GE Capital,
Westpac, Macquarie Bank and St. George.
About Courion
Courion Corporation provides self-service identity management
solutions to more Fortune 500 enterprises than any other company. IT
organizations and customer service centers choose Courion’s self-service
password and directory management software to reduce support costs,
increase security and improve customer service. Courion’s solutions fully
integrate with existing IT infrastructures and corporate security policies,
enabling companies to scale e-business operations and achieve fast return
on investment. Companies that rely on Courion’s solutions include customers
such as The Bear Stearns Companies, Inc., The Boeing Company, Cummins,
Inc., Dell Computer Corp., ExxonMobil Corp., Raymond James Financial, Inc.
and Target Corporation, and partners such as Compaq Computer Corp., Unisys
Corp. and Peregrine Systems. Courion’s headquarters is in Framingham, MA,
USA, 508-879-8400, with new offices in Melbourne, Australia, +61 (0) 3 9607
8423. For more information visit www.courion.com.
