Diebold announced Alan Kerr has been named executive vice president, software. An experienced software and field operations leader, Kerr will build the strategy for the company’s global software organization. With more than 25 years of senior-level experience, he has held senior leadership positions with several IT software and services leaders. An experienced change management leader, he successfully restructured the sales operations and helped deliver revenue in excess of $3 billion.
Hannaford Bros. has purchased Rapid7’s “NeXpose” to perform network security scanning in compliance with the PCI data security standard. Rapid7 is a MasterCard-approved security scanning vendor as part of the MasterCard Site Data Protection (SDP) Program. During a review of several vulnerability management solutions for performing its PCI compliance scanning, Hannaford found that NeXpose stood out for several reasons. Hannaford Bros. Co., based in Scarborough, Maine, operates 158 supermarkets and food and drug combination stores in Maine, New Hampshire, Vermont, New York and Massachusetts. Rapid7 was founded in 1999 by a team of software industry veterans who were major contributors to product development and subsequent growth and success at Percussion Software, Bond Technologies and Stride & Associates.
A new study by Boston-based Aberdeen Group predicts that continued anthrax attacks via the U.S. mail pose significant risk to the economy, and would accelerate adoption of EBPP software and services. Some credit card issuers have already indicated that traffic to online bill payment centers has been picking up since the anthrax scare. The research firm says more than 26 billion invoices are processed via the U.S. postal system annually, and subsequent anthrax attacks have significantly slowed mail service in Washington, D.C., and the New York metropolitan region, exposing a new business risk to DSO or “days sales outstanding”. Aberdeen analyzed a number of public and private companies providing electronic bill/invoice delivery and payment, and related software and services in its latest report. A recent informal homepage poll conducted by CardWeb.com found that 72% of consumers are paying more attention to the address information on mail received, but only 26% say they experience anxiety when opening their mail. Over 40% indicated they would be more inclined to shop for a new credit card on the Internet, while half of Americans said they would prefer to use email to correspond with credit card companies. (CF Library 11/20/01)
Gearing up to expand market
share in Europe, The GETPAID Corporation, the leading provider of
management software, today announced new members of the sales and client
“We are pleased to announce the addition of Richard Brown, account manager and
Mark Edwards, business process manager for our UK office,” states Dianna
Piumelli, president and COO of The GETPAID Corporation. “Both of these
individuals bring with them vast knowledge of software for the credit and
collections industry. For the past several months they have been preparing for
our 2002 initiatives for the UK market. We anticipate that both Richard and
Mark will be great assets as we continue to expand our user base.”
With over 500 installations, in more than eighteen countries, and over 5,500
users, GETPAID is the standard in credit and collections software. UK
such as Iomega International, QAD, EMC International, and Peregrine Systems
have implemented the GETPAID solutions.
Worldwide Receivable Management
GETPAID offers web-enabled collection and dispute resolution systems with
multiple currency and languages for global use, a powerful report writer,
strategic approach to receivable management. GETPAID uses configurable
strategies to drive the collection process. International collection
can be tailored to suit the specific cultural and logistical requirements of
each country or region.
Companies who implement GETPAID see a reduction in their past due receivables
of 25% or more, and a decrease in outstanding disputes of 30-50%. GETPAID
automatically notifies and assigns invoice problem owners, tracks the
resolution process and escalates disputes as defined in a user-defined matrix.
About The GETPAID Corporation
The GETPAID Corporation is the leading provider of collection and dispute
resolution software used by thousands of commercial collectors in B2B credit
departments to manage billions in past due receivables. GETPAID is based in
Jersey, United States, with offices worldwide.
The GETPAID Professional Services team is comprised of experts who deliver
installation, system configuration, training and on-going support services to
the more than 500 installations worldwide in a wide array of companies,
industries and environments.
For more information, contact GETPAID at 01344 887407 (UK) / 1-973-463-1500
(US) or visit
Courion Corporation, a leading provider of self-service identity management
solutions, announced its expansion into Australia, further positioning the
company to meet the growing demand in the global marketplace for
PasswordCourier and ProfileBuilder, its market-leading password and
directory management software. Courion has opened a new office in
Melbourne, Australia, and has signed a value-added reseller agreement with
Planwell Technology (a division of CTI Communications Limited (ASX – CTC)),
Australia’s leading provider of customer service management solutions.
Through leading systems integrators and resellers specializing in service
desk and security products such as Planwell, Courion will provide its
customer-proven identity management solutions to companies throughout
Courion’s PasswordCourier, the industry’s leading self-service
password reset and synchronization solution, and ProfileBuilder, a
self-service directory management solution, eliminate the leading cause of
technical support calls by employees, business partners and customers – the
need to reset forgotten and expired passwords. Both solutions integrate
seamlessly with companies’ existing computing infrastructures including
service management applications from Peregrine, Remedy and PeopleSoft, to
help companies reduce support costs, make service desk operations more
efficient, improve employee productivity and increase security.
As one of the leading companies in Australia focused on all aspects
of customer service technologies, Planwell recognizes the value of
streamlining support operations for employees, business partners and
customers. “Courion’s self-service password and directory management
technology will help our customers reduce costs through call elimination,
while increasing security levels,” said Mike Barraclough, chief executive
officer of CTI. “The market response has been extremely positive as we have
introduced PasswordCourier and ProfileBuilder to enterprises throughout
Australia. Our customers recognize the many benefits that self-service
“Courion has built a roster of top companies in North America across
a wide range of industry verticals by providing innovative solutions that
increase security, reduce support costs and provide quick return on
investment,” said Richard Watson, manager of Australia operations, Courion
Corporation. “Our expansion into Australia is a testament to the increasing
need on a global scale for self-service identity management. Working with
partners like Planwell, we will enable Australian companies to grant
employees faster access to mission-critical systems and applications,
increase security through stronger authentication and more stringent
password policies and improve the efficiency of support organizations, all
at dramatically lower cost.”
About PasswordCourier and ProfileBuilder
PasswordCourier, Courion’s flagship product, is the industry’s
leading self-service password reset and synchronization solution.
PasswordCourier empowers employees, business partners and customers to help
themselves when forgotten or expired passwords prevent access to critical
systems, applications or Web sites. Users can reset, change or synchronize
their own passwords on virtually any enterprise platform or application,
including Windows 9x, Windows NT, Windows 2000, Novell NetWare(R), UNIX,
mainframes, e-commerce applications, directories and databases.
PasswordCourier can be accessed through standard Web browsers, Windows
desktops or telephones for maximum convenience. In addition, native
API-level integration easily adapts to existing computing environments for
maximum flexibility, security and lower total cost of ownership.
ProfileBuilder is a complementary self-service directory management
solution that empowers users to securely register and update their own
profile information directly within corporate or e-business directories for
a more secure and efficient data collection process.
About CTI Communications
A leader in the industry, CTI Communications provides a full range of
innovative customer service solutions that maximize the enterprises
competitiveness by increasing service quality, productivity and customer
loyalty. CTI is headquartered in Sydney, Australia with offices in
Melbourne and Brisbane and its clients include Telstra, GE Capital,
Westpac, Macquarie Bank and St. George.
Courion Corporation provides self-service identity management
solutions to more Fortune 500 enterprises than any other company. IT
organizations and customer service centers choose Courion’s self-service
password and directory management software to reduce support costs,
increase security and improve customer service. Courion’s solutions fully
integrate with existing IT infrastructures and corporate security policies,
enabling companies to scale e-business operations and achieve fast return
on investment. Companies that rely on Courion’s solutions include customers
such as The Bear Stearns Companies, Inc., The Boeing Company, Cummins,
Inc., Dell Computer Corp., ExxonMobil Corp., Raymond James Financial, Inc.
and Target Corporation, and partners such as Compaq Computer Corp., Unisys
Corp. and Peregrine Systems. Courion’s headquarters is in Framingham, MA,
USA, 508-879-8400, with new offices in Melbourne, Australia, +61 (0) 3 9607
8423. For more information visit www.courion.com.
Peregrine Systems, provider of exception management and e-Business software for electronic payments, has changed its name to Exceptis Technologies. The company has been renamed to highlight its market position as international leader in the field of dispute resolution and to support the development of its brand internationally. The transition to Exceptis Technologies brings with it a new corporate identity and web site.
Speaking at the launch of the company’s new identity, Terry McWade, CEO said, ‘The name is designed to appeal to our growing and broadening customer base of issuers, acquirers, processors, and merchants and emphasises our unique focus on exception management. What we required from our re-branding project was a name that defines both our business and the space we occupy in the market today. I believe Exceptis Technologies communicates our commitment to the area of exception management.’
Exceptis is working with banks, processors and merchants to manage both the cost and service implications of disputes. This focus has led to the development of a series of products designed specifically for the e-Commerce market, the first of which, Merchant WebLink, was launched last month.
McWade said, ‘The name change is the latest element in our plan to position the company for continued growth. Exceptis reflects our core capability of exception management and will help us as we grow beyond payment card disputes into new areas. We’re delighted with our new image and I am confident that our next generation of products and services will thrive under the global brand’.
Exceptis recently announced a number of senior appointments and partnerships to enable the company’s e-Commerce strategy. About Exceptis Established in 1992 and headquartered in Dublin, Exceptis (formerly Peregrine Systems) is the leading provider of exception management solutions to the card payments industry. The company focuses on ‘Making Payments Pay’ enhancing the profitability of card programs with innovative software solutions. Its product suite includes ICS (Issuer Chargeback System), ICS/Fraud, MERCS (Merchant Chargeback System) and Merchant WebLink. Exceptis Technologies’ professional services division offers a comprehensive program of consultancy, training, implementation and support services to its international customer base.
In the past three years, Exceptis has achieved an average year on year growth rate of over 100%. Exceptis serves it clients from Ireland and the UK and through a global network of strategic alliances. Clients include over 50 major financial institutions worldwide.
Dublin, Ireland-based Peregrine Systems this weekend launched ‘Merchant WebLink’, a web-based solution for acquirers to support the key area of dispute processing. The new service links acquirers and merchants electronically to facilitate end-to-end, online, automated dispute processing 24X7. Online communication eliminates the need for printing, photocopying, scanning and posting documentation related to a dispute case. In addition the costs of servicing the merchant, such as telephone charges and the handling of incoming and outgoing requests are minimized. For the merchant, this new Internet product gives online, instantaneous access to all information associated with chargebacks and retrieval requests against them. This cuts the cost of dispute processing for the merchant while speedy fulfillment and resolution of disputes helps the merchant avoid write-offs and the likelihood of chargebacks and associated fees. Accelerated fulfillment also generates revenue for acquirers by allowing them to take greater advantage of fulfillment incentives offered by the card associations.
Peregrine Systems, the world leading provider of exception management software solutions to the card payments industry, Monday opened a new sales office in Birmingham to serve the UK market. Dramatic growth and a threefold increase in its UK customer base led to the expansion of Peregrine into the UK. This is the first of three planned overseas locations and will be followed by offices in the USA and Germany. The company, headquartered in Ireland, sees the opening of its first regional office as a real milestone as it embarks on an international expansion strategy.
To spearhead this initiative, Nigel Eades has been appointed as UK general manager. With over twenty years’ experience in the IT sector, Eades joins Peregrine from IKON Office Solutions (ISS), where he was european managing director. In this new position, Eades has responsibility for developing the UK marketplace for Peregrine’s range of solutions and professional services.
Eades said, ‘My immediate priority is to get to know our existing customers and to ensure they are receiving the attention they merit. Longer-term, my objectives are to grow the business and build up a team of experts to represent Peregrine here in the UK. This is a challenging but exciting opportunity to join Peregrine at such a opportune time in its evolution.’
The UK is a primary market for Peregrine who will be focusing on medium to large card issuers, acquirers and processors. Brian Caulfield, managing director, is confident that the next twelve months will see a heightened presence of the company and its products in the region.
Caulfield said, ‘When you have a growing number of customers it’s obvious that you need someone on the ground to manage those relationships. Our local presence positions us to take advantage of a fast-growing and thriving marketplace. We are sure that our customers in the UK will benefit greatly from the extra support the UK regional office can provide.
‘Peregrine is delighted to have Nigel on board. His expertise and experience is invaluable to the team. His depth of industry knowledge coupled with his proven track record have made him uniquely qualified for this position – we found the right person at the right time,’ said Caulfield.
A team specialising in the areas of sales, customer support and account development will join Eades as the business develops. ENDS Photography Available on Request
Established in 1992 and headquartered in Dublin, Peregrine Systems is the leading provider of exception management solutions to the card payments industry. The company focuses on ‘Making Payment Systems Pay’ – enhancing the profitability of card programmes with innovative software solutions. Its product suite consists of ICS (Issuer Chargeback System), ICS/Fraud and MERCS (Merchant Chargeback System). Peregrine Systems’ professional services division offers a comprehensive programme of consultancy, training, implementation and support services to its customers world-wide.
In the past three years, Peregrine has achieved an average year on year growth rate of over 100%. Peregrine serves its client base from Ireland and the UK and through a global network of strategic alliances. Clients include over 50 major financial institutions in Europe, The Middle East, Africa and the USA.
Peregrine Systems Ltd. announces the launch of ICS/Fraud with the first release already live at Company Barclaycard, Europe?s leading issuer of Visa corporate charge cards. ICS/Fraud is designed to cut the cost of fraud for issuers of credit and debit cards. The product automates the processing of fraudulent transactions on cardholder accounts, with outstanding results for payment card issuers in terms of cost savings, increases in productivity and fraud control. It is the latest addition to Peregrine?s range of exception management solutions for the card payments industry.
ICS/Fraud is unique in that it meets a specific requirement in the market that previously had not been directly tackled by any other software supplier. With this product, Peregrine Systems is entering a new niche as Gary Ramsay, software development manager says, ?We see many of our customers running very successful fraud prevention programmes, nevertheless, a percentage of transactions will still slip through the net. It seems though, that managing and minimising financial losses after fraudulent transactions have occurred, remains outside the focus of existing products. Our specialisation in exception management led us to recognise this gap in the market.?
Peregrine worked in close collaboration with staff at Company Barclaycard to build a clear understanding of user needs. Ramsay continues, ?We did not want to release the product before it had gone through the ultimate testing procedure its first implementation. We have strong working relationships with our customers and that is what gave us the opportunity to get the product right before making it available across the board.?
Speaking about the project, Dave Sanders, Centre Manager at Company Barclaycard said, ?ICS/Fraud has created a much easier working environment for the team at Company Barclaycard, while increasing the control we have over fraud. The implementation means we can minimise our customers? fraud concerns and continue to offer them an efficient service.?
ICS/Fraud is a client/server application, built around workflow and case management capabilities. Based on previous account activity and system settings, the application categorises suspect payments on blocked cardholder accounts as fraudulent or genuine and processes them appropriately.
Customers benefit from a higher fraud recovery rate as ICS/Fraud reduces write-offs, and helps to expose fraud with flexible reporting capabilities. It delivers enhanced customer care and improves cash management, contributing to the bottom line. Integration with Peregrine?s ICS (Issuer Chargeback System) or other chargeback systems means that all fraud cases in ICS/Fraud with chargeback rights are set up automatically, maximising fraud recovery while minimising the cost of processing.
ICS/Fraud is available directly from Peregrine Systems and from its partners. It runs on a number of platforms and can be easily integrated with several card management systems.
Peregrine Systems Ltd, the world’s leading supplier of chargeback processing software, today announced that it has been awarded its second major contract with Visa International in the last 12 months. Under the terms of the agreement, Peregrine Systems will provide Visa member banks in the EU and CEMEA regions with development, implementation and support services for Visa’s PASS and NEMESIS systems.
‘Peregrine systems’ detailed knowledge of the card payments industry combined with its impressive track-record of working with Visa International, were key factors in the awarding of this contract. We expect the agreement to greatly enhance our existing fraud prevention offering to our member banks,’ said Manuel Da Silva Fraud Management Dept. – Visa International
PASS and NEMESIS are two screening systems, designed to reduce fraud losses by issuers and acquirers providing an automated checking facility across Visa card Issuers and Acquirers. PASS is used by card Issuers to screen new card applications for possible fraud and multiple applications. NEMESIS is designed to assist credit card acquirers in identifying merchants previously terminated by another Acquirer in the market.
‘Application fraud is a significant and growing problem for Visa member banks throughout Europe. We are therefore delighted to be involved with Visa International in tackling this problem pro-actively. This agreement represents a further endorsement of the strength of our offering in the card payment sector’said Brian Caulfield, Managing Director, Peregrine Systems Ltd.
About Visa International
As the world’s best way to pay, Visa is the preferred payment brand and the largest payment system worldwide with more volume than all other major payment systems combined. Visa plays a pivotal role in advancing new payment products and technologies to benefit its 21,000 member financial institutions, their cardholders and the global economy. Visa’s 600 million cards, generating US$1 trillion in annual volume, are accepted at more than 14 million worldwide locations, including 380,000 ATM’s in the Visa Global ATM Network.
Established in 1992, Peregrine Systems is now the leading provider of solutions for chargeback processing to the card payments industry. The company focuses on ‘Making Payment Systems Pay’ – enhancing the profitability of card programmes with innovative software solutions. In 1997 Visa International signed a sales and marketing agreement with Peregrine for its ICS and MERCS chargeback products. Peregrine is also a Europay registered vendor. Over the past two years, Peregrine has achieved compound annual growth rates of 75% per annum. Peregrine serves its client base from its headquarters in Dublin and through a global network of strategic alliances. Clients include over 30 major financial institutions throughout Europe and the US. ENDS.
Ireland-based Peregrine Systems Ltd. became the first company to receive compliance certification for its interface to Europay International’s ‘SuperFlow’ image gateway product. Peregrine Systems is a provider of solutions for chargeback processing to the card payments industry. ‘SuperFlow’ removes the need to print and scan the documents at both ends, and allows Europay’s electronic image processing system for retrieval requests and chargeback support documentation to interface with software like Peregrine’s chargeback processing environments, ‘ICS’ and ‘MERCS’.