Marine Midland Bank has signed an agreement to outsource automated teller machine processing to NYCE Corporation. In this capacity, NYCE will provide driving support, 24-hour terminal monitoring and gateway access for Marine Midland’s 420 ATMs in New York State. NYCE will also provide on-line stand-in authorization services for the bank’s one million ATM cards.
The multi-year agreement was announced by Dennis F. Lynch, president and chief executive officer of NYCE Corporation, and John A. Hamilton, executive vice president, information technology, Marine Midland Bank. The actual transfer of ATM processing is scheduled to take place later this year.
The bank’s electronic funds transfer (EFT) program spans the globe and supports numerous consumer initiated electronic transactions. Marine Midland decided to out-source selected activities to NYCE, a leader in electronic payments processing, as customer demand for the bank’s programs increased. Marine Midland, as an equity owner of NYCE, is not obligated to contract with NYCE for processing services and based its decision on the strength of NYCE’s product offering and support capabilities.
“Marine Midland is a leading financial services institution that understands first-hand the complexities of operating ATMs,” said Mr. Lynch. “The bank’s selection of NYCE for an end-to-end EFT processing solution underscores both the bank’s commitment to the service and our ability to deliver it effectively.”
“Our customers depend on our EFT services, and we are confident in NYCE’s ability to support them,” said Mr. Hamilton. “NYCE’s reliable technology, strong customer service and exceptional industry experience ensure that we will always be able to provide our customers with superior quality and convenience.”
Marine Midland Bank, headquartered in Buffalo, N.Y., is a New York State regional banking organization, with nearly $32 billion in assets and more than 380 branches. It is the principal subsidiary of HSBC Americas, Inc., an indirectly-held, wholly-owned subsidiary of HSBC Holdings plc. With more than 5,500 offices in 79 countries and territories and assets of $458 billion at June 30, 1997, the HSBC Group is one of the world’s largest banking and financial services organizations.
Based in Woodcliff Lake, N.J., NYCE Corporation provides financial institutions with flexible, state-of-the-art processing services that include telephone- and PC-based banking and bill payment solutions, ATM terminal driving, card authorization, card management, and gateway access. The corporation also operates the NYCE Network, the largest shared regional electronic funds transfer (EFT) network in the Northeast.