Lloyds TSB is buying the “Goldfish Credit Card,” personal loan business, and associated business assets of Goldfish Bank Ltd for a 14% premium or Â£112.5m. At the end of the second quarter, the Goldfish credit card portfolio had 1.18 million cardholders, 11,000 personal loan accounts, and 17,000 retail savings accounts. However, during the first six months of this year, Goldfish Bank had an operating loss of Â£30 million. Centrica currently owns 70% of Goldfish Bank while Lloyds TSB owns the rest. The “Goldfish Credit Card” was developed as a loyalty program for Centrica’s energy supply business. Since then, Centrica has retained its position as the UK’s leading household gas supplier and transformed itself into the leading domestic electricity supplier, with an overall household energy market share of around 41%. Goldfish cardholders will continue to be able to redeem their loyalty points against British Gas bills.
Experian Consumer Direct has inked a deal to provide credit reporting information and tools for Microsoft “Money 2004 Deluxe,” “Premium” and “Small Business” versions. Money 2004 is a complete personal finance solution that helps consumers manage day-to-day finances, track investments, maximize tax savings, and plan for retirement. Experian Consumer Direct’s services include daily credit alerts to notify consumers if new information has been added to their credit report, a key tool for fighting identity theft. Experian Consumer Direct offers consumers quick, easy and inexpensive access to their credit histories, to help them manage their financial lives.
HSBC Bank Malaysia Berhad has selected Welcome Real-time’s “XLS” smart transaction platform for the the launch of their EMV cards. All of HSBC Malaysia’s VISA and MasterCard EMV cards will be pre-loaded with “XLS” from this month onward. This is the first country in the Asia-Pacific region to embark on a full scale national migration to smart cards based on the EMV standard. “XLS” is designed to boost revenue with services such as instantly awarded loyalty points, coupons, punch cards, special events and cash back features.
Egg France has extended its customer service offerings with the use of “KANA Response” software for incoming e-mail. Egg France launched its first product in France, la Carte Egg, in November, and in the first two months of the credit card’s availability, 69,000 customers applied. Egg France needed a scalable eCRM application to meet the needs of its growing customer base. “KANA Response” provides agent-assisted service with fast, high volume, intelligent, automated e-mail, Web and instant messaging request management.
Portland, OR-based Corillian has hired Chuck Drake, formerly VP/Consumer Banking Division at Bank of America, as VP/Worldwide Marketing. Most recently, he served as senior director of product marketing for the Sales Enterprise Division at Siebel Systems. Drake also held senior product and corporate marketing positions of at More.com, GlaxoWellcome plc and the Clorox Company. Corillian is a provider of enterprise software and services for the financial services industry.
Dione plc is supplying its “Swipe & Park” terminals to the Early Learning Centre as part of a roll out of new EPoS and management system across the chain’s 215 retail stores. The “ELC” initiative, which uses the “Power EpoS” from Anker Systems with “Chip & PIN” implementation, is part of a wide scale modernization project. A 10-week roll out will also include new stores in out-of-town developments that will cover over 500 points of sale. The “Power EpoS” from Anker Systems incorporates a Dione “Swipe & Park IC-Xpress” terminal, which has been integrated within specially designed access keyboards. The “IC-Xpress” is also designed to accept a separate PIN entry device from Dione (the Xtreme ) when the customer chooses to adopt PIN.
HSBC Bank plc has signed as the first client to implement Fair Isaac’s new “Strategy Science for Fraud Referral.” Fair Isaac says the new strategy development solution will provide HSBC with unprecedented fraud control for its credit card portfolio while increasing approved transactions and improving cardholder experience. Until now, strategies used to decide when to refer a transaction at the point of sale for further cardholder verification or investigation have been developed on a largely judgmental basis or with the aid of ad-hoc data analysis. Transactions that have been flagged incorrectly for further investigation result in higher operational costs, inconvenienced customers, and lost opportunities for
legitimate sales. “Strategy Science for Fraud Referral” is the company’s third fraud management solution that complements its “Falcon” fraud
detection software, joining “Fraud Predictor with Merchant Profiles” and Fair Isaac “Fraud Consulting” services.
Dublin-based CardBASE Technologies has signed a cooperative
marketing agreement with NBS Card Technology, a subsidiary of MIST Inc., to
jointly promote and market CardBASE’s “MASCOT,” multi application smart
card management product and NBS Card Technology’s card personalization
systems as a total solution. “MASCOT” is an integrated solution aimed at
the customized bulk issuance and lifecycle management of smart cards in a
single or multi application environment. The NBS “Advantage Series” is the
low to mid-volume tabletop card personalization system for low to
mid-volume customers. The NBS “Horizon” series is a high-volume,
high-speed, custom card personalization system that offers various options
and flexibility due to the modular CPEs.
HSBC Bank has signed as the first client to implement Fair Isaac’s new “Strategy Science for Fraud Referral. The strategy development solution will provide the global financial services organization with unprecedented fraud control for its credit card portfolio while increasing approved transactions and improving cardholder experience. A typical fraud referral strategy today impacts more than $60 in non-fraudulent transactions for every $1 of fraud captured.
Dublin, Ireland-based CardBASE Technologies have teamed to jointly promote and market CardBASE’s “MASCOT” multi application smart card management product, and NBS Card Technology’s card personalization systems. Under the terms of the Agreement, CardBASE will modify the MASCOT Multi-Application Smart Card Management System to provide compatibility with NBS card personalisation systems to meet the market s requirements. This will provide customers with an integrated smart card issuance and card management solution. CardBASE and NBS will market this “total solution” together. CardBASE, formed in 1983, has to date delivered more than 45 Smart Card solutions around the world.
Experian is acquiring Credit Data of West Texas. Credit Data of West Texas has been an Experian affiliate for more than 13 years. As a result of the acquisition, clients served in Midland, Odessa, San Angelo, Abilene and Lubbock, Texas as well as a portion of Western Oklahoma will have access to the full range of Experian’s portfolio management, scoring and fraud prevention solutions. Experian works with more than 40,000 clients across diverse industries, including financial services, telecommunications, health care, insurance, retail and catalog, automotive, manufacturing, leisure, utilities, property, e-commerce and government.
Ireland-based Ryanair announced that as of June 30th it will no longer accept the American Express charge card. The airline says the charges to accept AmEx Cards are substantially higher than those of the other major credit card issuers.