DOCdata Media Services, a leading provider of fulfillment services for home entertainment products and KLELine the European market leader in handling of online payments, are pleased to announce their cooperation in services supporting e-commerce transactions.
This cooperation will enable DOCdata Media Services to broaden the package of services it offers to companies that sell products over the Internet (e-commerce companies). DOCdata Media Services has until now provided order fulfillment services, and with this cooperation will also be offering the handling of online payments. KLELine will present and promote DOCdata Media Services to all their existing e-commerce customers (approx. 400) as their preferred fulfillment service provider. With this combination of online payment handling and e-commerce fulfillment, DOCdata Media Services and KLELine will offer a unique total-service package to the rapidly growing e-commerce market.
DOCdata Media Services was started in 1997 with the offering of “one-stop shopping supply chain management”, meaning offering a complete range of pre-production, production, product fulfillment, distribution and order (e-commerce) fulfillment. To this end, the DOCdata IT system has been customized to meet the needs of e-commerce fulfillment, and a fully automated stock receiving, maintenance, picking, sorting and packing system has been designed. Phase One of this system, a fully automated sorting system, will be operational this month.
KLELine is the European market leader in handling online payments. KLELine offers all existing payment methods for electronic commerce including, credit card clearing, debit card clearing and also a new electronic wallet called the K-WALLET. KLELine is part of the BNP-Paribas group.
Operational Aspects
Under the new arrangement, e-commerce companies will conclude an overall agreement with DOCdata Media Services for both fulfillment and payment handling services. DOCdata Media Services will then subcontract the payment handling to KLELine.
The e-commerce company will be linked to the DOCdata-KLELine system enabling online credit card acceptance. After the clearance of credit card details, DOCdata Media Services will perform the agreed fulfillment activities, which can include purchasing, picking, packing and shipping. At the moment of shipment, the accepted and secured payment is executed. The e-commerce company then receives confirmation that the order has been executed, and that the payment will be transferred to them.
In addition to electronic payment methods, DOCdata is also offering e-commerce companies the option of pre-printed cheque payments (giro payments). DOCdata is licensed to produce giro cheques in most countries in Europe.
Previous Cooperation Successful
KLELine and DOCdata Media Services worked together successfully on the recent launch of BOXMAN.COM, the largest virtual entertainment store in Europe. The BOXMAN.COM cooperation served as a pilot to test market receptiveness to the combined services, as well as the cultural compatibility of the two companies.
The joint experience has shown that e-commerce companies are looking for partners who can handle the full range of logistics behind the e-commerce transaction. Furthermore, based on the initial cooperation, the strategy and culture of the two companies seem to be highly compatible. Both companies believe in the high potential of e-commerce and are investing strongly in their e-commerce service offering. Finally, the two companies are fully committed to offering the highest levels of service, quality and reliability.
Company Profiles
DOCdata Media Services is part of the DOCdata group. DOCdata N.V. is a leading independent service provider to the audio and multi media publishers, wholesalers and retailers, software, E-commerce and direct marketing and telecommunication industries with facilities in The Netherlands, United Kingdom, France, Germany and the United States. DOCdata N.V. is listed on the Amsterdam Exchanges (AEX) and on the NASDAQ Stock Market under the ticker symbol DOCD.
Created as a financial institution in 1996, KLELine, a subsidiary of BNP/Paribas, is Europe’s leading provider of secured payment services on the Internet. KLELine is a real platform for managing the financial flows involved in e-commerce, whatever the payment method chosen by the trader or surfer: virtual k-wallet, SSL encrypting, followed by SET and smart cards as soon as they become available. KLELine secures confidential data, authenticates the parties involved and offers them a range of back office services.
KLELine pursues a policy of strategic, technical (Carsat, Cegetel, e-comptoir and Netcommerce) and commercial (CETELEM, Integra, CEGETEL Entreprises, NetPlus, W3Financial in Sweden, Datacash in England, DOCdata Media Services, BI-BIT in Holland, Globe Online, Matra Grolier Network in France, Vicinity, ClickPay/Professo in New York) partnerships. KLELine is now developing worldwide with three commercial offices (United States, Brazil and the United Kingdom) and can claim an international presence: almost 400 traders and 35 trading malls and platforms world-wide use KLELine’s financial services.
