Square introduced Square Feedback, which prompts customers to send feedback on their experience directly to the business owner through their digital receipt. Sellers can also respond directly to customers, resolve issues one on one, and protect their reputation. Customers who make purchases from a Square seller can choose to receive their receipt via email or text. With the tap of a button, a customer can answer the question “How was your experience?,” give details, and decide whether to start a conversation with the business. Square sellers receive an email alert when a customer leaves a comment and can respond directly via the Square Dashboard to ask follow-up questions and correct mistakes or misunderstandings. Sellers can manage customer feedback in their Square Dashboard and check it from anywhere in real time.
Square has hired Alyssa Henry to lead engineering for the company to head up engineering operations for Square’s infrastructure and payments platform. Most recently the Vice President of Amazon Web Services (AWS) Storage Services, Alyssa led services including Amazon S3 and Amazon EBS through hypergrowth, and scaled the teams, software, and businesses. Alyssa was Amazon’s director of software development for ordering, with responsibility for Amazon’s ordering workflow software and databases. Before Amazon, Alyssa spent 12 years at Microsoft working on databases, data access technologies, and internal customer relationship management software in a variety of engineering, program management, and product unit management roles. Alyssa started her career as a developer in the financial services industry.
Square has hired Gokul Rajaram, Product Engineering Lead. Here Rajaram will lead software development for Square Register full POS system for businesses. He was most recently the Product Director of Ads at Facebook, where he drove product development and execution for Facebook’s advertising products. Rajaram also co-founded Chai Labs as CEO before the company was acquired by Facebook in August 2010. Earlier in his career, Rajaram was Product Management Director for Google AdSense, where he developed software products for millions of small businesses all around the world. Rajaram earned a Masters in Business Administration from MIT Sloan in 2001, a Masters in Computer Science from the University of Texas at Austin, and a Bachelor of Technology in Computer Science from the Indian Institute of Technology Kanpur.
MasterCard Advisors and Mu Sigma decision sciences and analytics firms partnered, combing their aggregated and anonymous purchase behavior insights with advanced analytics and expertise, respectively. MasterCard Advisors and Mu Sigma will jointly develop innovative analytic products to enable companies of all sizes to successfully solve their business challenges – like acquiring customers and increasing customer loyalty. With this, MasterCard has acquired an equity stake in Mu Sigma for undisclosed terms.