Square Offers Digital Receipt As Merchant Feedback Channel
Square introduced Square Feedback, which prompts customers to send feedback on their experience directly to the business owner through their digital receipt. Sellers can also respond directly to customers, resolve issues one on one, and protect their reputation. Customers who make purchases from a Square seller can choose to receive their receipt via email or text. With the tap of a button, a customer can answer the question “How was your experience?,” give details, and decide whether to start a conversation with the business. Square sellers receive an email alert when a customer leaves a comment and can respond directly via the Square Dashboard to ask follow-up questions and correct mistakes or misunderstandings. Sellers can manage customer feedback in their Square Dashboard and check it from anywhere in real time.
