CA-based Tranax Technologies has formed a Board of Directors including Wolfgang Hausen, Jack McDonnell Jr., Dr. Kathryn Hanson; Dr. Hansup Kwon and Heemook Kwon. The role of the newly-created board of directors will be to serve as a sounding board and counsel to help the CEO and executive team evaluate and respond to strategic business opportunities and challenges. The charter will also include accelerating the implementation of practices, people, and strategies needed to expand and grow Tranax. The five board members will serve for 3 years and will provide best practices related to corporate strategy, operations and general management. Tranax provides the design, development, manufacture and sale of self-service technology to the retail, banking, hospitality, entertainment, and gaming industries.
American Express has appointed Richard C. Levin, President of Yale University, and Ronald A. Williams, Chairman, CEO and President of Aetna to its Board of Directors. Levin has been Yale’s President since 1993 and previously chaired the economics department. Williams joined Aetna in 2001 as EVP and Chief of Health Operations. He was named CEO and President in February 2006 and Chairman of the Board in October 2006.
American Express has won the Satmetrix “Best Customer Satisfaction Award” for the financial services category. To be considered for the award, companies must meet certain criteria, such as a minimum number of responses and a top score higher than eight out of ten on the Satmetrix Customer Loyalty Index. Past winners include leading customer-centric organizations such as Southwest Airlines, eBay, Washington Mutual, USAA, and Amazon.com, The Satmetrix Best Customer Satisfaction Award is based purely on tabulated feedback results from the respondents rating best-in-class organizations.