Integrion Financial Network, a consortium established by the country’s largest banks and IBM in 1996, announced that its founding mission to develop and provide member financial institutions with a bank-centric operating platform for Internet-based financial services is complete. The organization will begin to transition the responsibility of managing the processing services related to the Interactive Financial Services platform to each member bank.
The IFS platform serves one of the largest online banking user bases in the world — six major financial institutions representing more than 1.7 million subscribers. This subscriber base continues to grow at more than 140,000 new users per month. Integrion, along with its technology partners IBM and CheckFree, was responsible for developing and implementing the first fully integrated Internet banking, bill payment and bill delivery system in the country. Additionally, Integrion took the lead to ensure early on that the banking industry was involved intimately in setting the message standards for electronic financial services through the creation of the GOLD standard and ultimately its participation in the development of Interactive Financial Exchange (IFX).
As a result of having achieved a critical mass of customers, Integrion’s banks are now well positioned to independently address their Internet banking needs. As the landscape of the Internet and electronic financial services continues to change, each of the Integrion banks will be able to pursue strategies that fit with its overall strategic plans, and they will have a more direct role in their relationships with their Internet service partners.
Kenneth T. Stevens, Chairman of the Bank One Retail Group, said, “In the early stages of Internet banking, no one bank was in a position to buy or build the operating platform necessary for a robust, scaleable online presence. Integrion made it possible. Now, at Bank One, we have a leading Internet capability and the ability to manage our platform distinctly and independently.”
“Integrion served the interests of the Bank of America and the interests of the financial institution industry very well at a time when shared resources were greatly needed,” said James D. Dixon, Group Executive for Bank of America.com at Bank of America. “Today, there are different challenges that require different approaches. We, the owners of Integrion, remain steadfastly committed to maintaining a leadership role for the banking industry in electronic financial services and intend to remain a strong presence in the world of Internet commerce.”
While there will be some near-term staff reductions at Integrion, the majority of the Integrion team, including its managing director and chief operating officer, will remain in place.
“This consortium took on an initial task of building an online banking system for financial institutions at a time when Internet financial services was in its infancy. Integrion overcame many obstacles to develop a platform that would scale to today’s overwhelming metrics,” said Maurice St. Jean, Managing Director of Integrion. “We fully expect the individual financial institutions to continue to build upon the work that Integrion has completed.”
In addition to the Integrion Board of Managers (consisting of Bank of America, Bank One, Washington Mutual and Visa USA), PNC Bank, ABN AMRO and Michigan National also use the IFS platform to accommodate their interactive banking customers. All customer banks will be working closely with Integrion and IBM to determine their optimal transition plans that range from an internally run model to an alternative outsourcing scenario.
“We are focusing on ensuring a seamless transition of platform oversight to our member banks and anticipate zero disruption to customers,” said Christopher F. Schellhorn, Integrion Chief Operating Officer. “The IFS platform will continue to perform as it has in the past — handling a critical base of users that is growing exponentially.”
“In the four years since Integrion was formed, we have seen tremendous innovation and creative work by the member banks on behalf of their customers,” said Paul Loftus, General Manager, Solutions and Integration, IBM Software Group. “IBM is proud to have been involved in the creation of an Internet banking platform, IFS, which now supports nearly 2 million consumers. Going forward, IBM will work directly with each of the member banks to determine how to best support their ongoing needs in the ever changing consumer market.”
Additionally, financial institutions using the IFS/CheckFree banking, bill payment and presentment platform will establish and maintain direct relationships with CheckFree for their services.
“Over the last three years, Integrion clearly has accelerated the adoption of on-line financial services for the US banking industry,” said Pete Sinisgalli, President and Chief Operating Officer. “CheckFree applauds the accomplishments of Integrion and will be fully committed to serving our mutual customers through the transition of the IFS platform to the individual financial institutions.”
The Visa Interactive banking and bill payment platform, which was acquired by Integrion in August 1997 and currently serves approximately a half-million subscribers, was scheduled to “sunset” in mid-2000 as users move to other platforms. That schedule remains in place and on target.
About Integrion
Integrion Financial Network is a leading provider of interactive banking and electronic commerce services to US financial institutions. Through the Interactive Financial Services (IFS) platform, Integrion offers financial institutions a network through which electronic transactions flow from multiple consumer access points to a bank’s host system and/or processor. Technology partnerships with IBM and CheckFree Corporation allow for the delivery of flexible, high-utility applications that can be employed at a financial institution for the benefit of end customers.
Integrion’s operating philosophy allows banks to determine the manner and format in which home banking and electronic commerce services are offered, ensuring consistency with the bank’s full range of services, effective branding by the bank and maximum customer benefit. For more information, visit the Integrion web site at [http://www.integrion.net][1].
[1]: http://www.integrion.net/