USAA took the top spot in the Temkin Web Experience Ratings for the second straight year. USAA was also in the top 14 with its insurance and credit card businesses, along with credit unions, Capital One 360, SunTrust Bank, eBay, Chase, Fidelity Investments, QVC, Sheraton, and Apple Retail.
A recent study of 10,000 U.S consumers shows credit unions took top spots in the trusted banking category, including credit cards.
The 2015 Temkin Trust Ratings rates the trust that consumers have with 293 companies across 20 industries.
When it comes to the best customer experience in the credit card industry, USAA took the top spot for the fifth straight year. Furthermore, USAA also ranked 13th overall out of 293 companies across 20 industries.
USAA’s insurance, banking and credit card businesses earned top rankings in the latest Net Promoter Score (NPS) Benchmark Study by Temkin Group. NPS identifies the likelihood of consumers to recommend a company to their friends and family, using a scoring range from -100 to +100.
CARDFREE has been selected by SONIC® Drive-In as its mobile commerce platform. SONIC is the nation’s largest chain of drive-in restaurants with more than 3,500 drive-ins serving approximately 3 million customers every day. CARDFREE is partnering with SONIC to create a unique mobile experience for SONIC customers, which will provide key standalone features as well as an integrated experience at SONIC locations. The SONIC mobile solution will be piloted later this year with expected system-wide deployment in 2014. CARDFREE’s award-winning commerce platform was designed to help merchants drive incremental visits, larger ticket size, tender preference and more meaningful consumer engagements. The company’s founding team members identified a gap in the market for a merchant-centric, omni-channel commerce platform and launched the company nine months ago to serve the large merchant market.
A new study from Forrester Research titled “Consumers Don’t Enjoy Financial Services” found that when consumers were asked about credit card providers, the most common problems identified were poor sales help and poor post-sales service.