Siemens Nixdorf Information Systems Limited has won orders from Barclays plc for two self-service banking projects. The first project involves the pilot implementation of ten Siemens Nixdorf ProInfo self-service terminals, which Barclays is trialling in ten branches to deliver additional account services to its personal banking customers. The second project involves re-writing the software for Barclays nationwide Automatic Teller Machine (ATM) network to enable the rapid development and delivery of more self-service banking products.
For the account services project Siemens Nixdorf will implement ProInfo PC- based terminals which feature touchscreen technology, and will enable personal banking customers to print-out full statements, balance enquiries and mini- statements, as well as receive details of all their standing orders and direct debits.
Initial trial results have seen far higher customer use than projected, with some 50 customers a day using the ProInfo terminals. Following the initial trial of account services for personal banking customers, Barclays has piloted two further systems in Hanley, near Stoke-on-Trent, and Milton Keynes for its business customers.
“Our previous generation ATM hardware and software has served Barclays well, but we were keen to move from our proprietary system to a more flexible approach based on open IT standards,” commented Andy Gordon, head of self-service development for Barclays.
“We initially chose Siemens Nixdorf for our non-cash account services project, and following its success we were happy to award them the contract to rewrite our ATM software using an open WOSA/XFS approach.”
Siemens Nixdorf’s ProClassic open 32-bit self-service software architecture and ProTopas business process solution are being used on both projects to facilitate portability across hardware platforms and the rapid delivery of self-service products to Barclays customers.
Siemens Nixdorf’s ProInfo self-service terminal range integrates multimedia technology to offer a wide range of applications, including customer account services and advice. It provides information and advice on accounts and account transactions, smart card functionality and full printing. A basic ProInfo configuration includes a CD-ROM drive, sound card, stereo loudspeaker and a high- resolution 17-inch touchscreen and if required, a camera and a microphone can be integrated for videoconferencing.
Barclays is a leading financial services company operating in over 70 countries around the world. It provides retail banking products to a wide range of personal and business customers, and in the UK serves over 10 million personal customers. Barclays was the first UK bank to establish a link with Microsoft to offer customers banking and financial planning services via their PC, and in the last year it has also expanded Barclaycall, its telephone banking operation, which added over 125,000 customers during 1996.
Siemens Nixdorf’s Self-Service Line of Business
supplies a comprehensive range of self-service technology-based solutions including ATMs, information terminals, and statement printers for market sectors such as finance, banking and transportation. It has installed 60,000 ATMs and self-service terminals throughout Europe and its leading-edge self- service technology applications have been implemented in major UK organisations such as Barclays, and in 26 of the top 50 UK and European banks.
Siemens Nixdorf is Europe’s leading supplier of information technology with an annual turnover of DM15.4 billion. The company supplies market- leading products, solutions and services that provide competitive advantage for its expanding customer base, and has gained a leadership position in a number of key technologies, including PCs, servers, PoS systems and self service devices. Siemens Nixdorf’s User Centred Computing approach focuses on individual customer needs rather than short-term technology issues, and has helped the company to achieve particular success in the UK Retail, Healthcare, Finance, Manufacturing and Government sectors.
