OmnyPay

San Francisco-based OmnyPay has launched its first integrated mobile loyalty, rewards and payment system designed specifically for retailers. OmnyPay enters the mobile payments market with major competitive advantages: a clear focus on a long-standing retailer problem, a proven management team, and a first-of-its kind solution to solve the “last inch” of the mobile payments process.

First Data Partners Wipro

First Data and Wipro Ltd (WIT) outsourcing company forged a strategic partnership to develop, implement and test the First Data VisionPLUS and AccessPLUS suite of software solutions. VisionPLUS is a payment processing solution for financial institutions that enables the issuance and processing of credit, debit, commercial and prepaid cards, as well as consumer loans, loyalty and merchant accounts on a single platform. AccessPLUS, offered with VisionPLUS, is a suite of business process management solutions that drives operational staff efficiency in servicing customers and supports portfolio parameter management. Wipro joins the international ecosystem that enables First Data to bring application support services and innovation to clients using the VisionPLUS and AccessPLUS licensed software solutions.

CLICKLOYALTY

Wipro Technologies has made avilable its ‘Wipro ClickLoyalty’ customer loyalty management solution on Salesforce.com’s AppExchange 2. The enterprise cloud computing platform, “ClickLoyalty” is readily available for test drive and deployment on AppExchange 2 at Salesforce.com. This solution is suited for multiple industry processes and covers features like multilevel rewards and behavioral promotions along with superior loyalty analytics. Wipro will be attending ‘Dreamforce 2010’, the cloud computing event of the year, at Moscone Convention Center in San Francisco from December 6 to December 9, 2010. Be sure to stop by booth no 507 for a demo and more information.

Capital One Terminates an Outsourcer in India

London-based Amicus reported this week that Capital One terminated its telemarketing contract with Wipro Spectramind, India’s largest call center operator, after the staff offered US customers unauthorized credit limits. Capital One indicated there were problems with one vendor over its standards. The Financial Times reported that 30 employees were terminated as a result of the contract breach. About 600 Wipro Spectramind employees were reportedly involved with the Capital One contract. Amicus says the move by Capital One is the latest in a line of companies with outsourcing problems. Other include Littlewoods, Dell and Lehman Bros. Amicus says there are increasing fears around the safety of data being processed in India after the Evening Standard reported that criminal gangs are bribing Indian staff with a years wage to steal credit data from UK customers. Amicus says several unions have come recently together to launch an independent commission of inquiry into offshoring work in the financial services sector.

Capital One Reportedly Terminates Telephone Outsourcing Contract

London-based Amicus reports that Capital One has terminated its contract with Wipro Spectramind, India’s largest call center operator, after the staff offered US customers unauthorized credit limits. The Company says the move is the latest in a line of companies deserting India including Littlewoods, Dell and Lehman Bros. There are increasing fears around the safety of data being processed in India after the Evening Standard reported that criminal gangs are bribing Indian staff with a years wage to steal credit data from UK customers. Amicus says several unions have come recently together to launch an independent
commission of inquiry into offshoring.

Household & Best Buy

Household’s private label credit card unit has received Best Buy’s top partnership award. Winners were selected from criteria including year over year revenue growth, gross margin return on inventory, share of Best Buy’s business within the category, shipping performance, cost control and return on investment.