AmEx Ad Hit & Miss, Younger Women Like

The new American Express television commercial with Conan O’Brien has been found to resonate most strongly with women ages 21-35. Women age 50 and over gave the ad its lowest scores, based on research from Ace Metrix lifecycle management. The ad first aired on November 8, plays off O’Brien’s penchant for detail featuring the comedian in India selecting the perfect curtain fabric for his new show. It registered an overall Ace Score of 467 which is on par with the average for all financial service ads, but well below the average of 536 for all ads in the Ace Metrix database of nearly 8,000 national ads. These comments from consumers illustrate the difference in scores between younger and older female viewers: a 21-35 female said, “It is a good commercial, even if I’d say it has nothing to do with Amex” while a 50+ year old female said, “I have no idea what the connection is between the ‘return’ of Conan O’Brien and American Express!”.

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CLICKLOYALTY

Wipro Technologies has made avilable its ‘Wipro ClickLoyalty’ customer loyalty management solution on Salesforce.com’s AppExchange 2. The enterprise cloud computing platform, “ClickLoyalty” is readily available for test drive and deployment on AppExchange 2 at Salesforce.com. This solution is suited for multiple industry processes and covers features like multilevel rewards and behavioral promotions along with superior loyalty analytics. Wipro will be attending ‘Dreamforce 2010’, the cloud computing event of the year, at Moscone Convention Center in San Francisco from December 6 to December 9, 2010. Be sure to stop by booth no 507 for a demo and more information.

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eBillme Wins Contract to Sell Top 10 Retailer Gift Cards

eBillme online payment using online banking and walk-in locations has won contracts with new retailers on its growing list of gift cards now being sold with eBillme. All gift cards processed by eBillme can be paid for with cash, allowing retailers to attract the growing number of shoppers who prefer cash over credit. The latest retailers now selling gift cards with eBillme include Bass Pro Shops; Cabela’s; Champs Sports; Circuit City; Dell; Endless.com; Foot Locker; JCPenney; Omaha Steaks; The Home Depot; and Tiger Direct. This comes right in time for the holidays, during which 69% plan to purchase at least one gift card for the holidays this year. The eBillme Gift cards can be purchased in denominations of $5-$5,000 from eBillme directly without releasing any financial information.

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EVERTEC FISCALS

EVERTEC transaction processing, payment processing and merchant acquiring posted 3Q/10 revenues up 10.6% to $74.1 million for 3Q/10, compared to the year ago figure of $67.0 million. With this, operating costs and expenses, excluding depreciation and amortization and a non-recurring expense recorded in this quarter, increased by $0.5 million or 1.1%; the adjusted EBITDA was $33.1 million for an increase of 19.4% over the $27.7 million in the year ago period; and adjusted EBITDA for the twelve-month period ended September 30, 2010 was $124.9 million. Contributing to the 10.6% revenue increase, transaction processing was up $2.1 million or 8.0%; Merchant Acquiring increased $1.2 million or 9.7%; and Business Solutions increased $3.8 million or 13.4% thanks to higher volumes of transactions processed, new services provided and the addition of new customers. Impacting performance throughout the quarter was Apollo Management VII having acquired a 51% indirect interest in EVERTEC, with Popular, Inc. retaining a 49% indirect interest.

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Hansaworld Enterprise 6.2 Launches New POS

Human Resources Management is the latest module to be added to Enterprise, allowing managers to maintain comprehensive records on each of their employees, covering everything from contact details to dietary requirements, schooling and more. In version 6.2 of Enterprise, the POS module received a large number of improvements and enhancements. An all new touchscreen interface now allows users to define buttons for functions such as payment methods, frequently used items, and their placement per POS device. Live Sync is a completely new method for synchronising local point of sale devices with the central server without user intervention and without the need for remote servers. Support for gift receipts, splitting items, loyalty cards, managers’ discounts, multi buys, volumetric barcodes and unique fraud prevention has also been added.

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GLOBALCOLLECT

The Dutch Central Bank recently granted GlobalCollect licensing as a Payment Institute with its Payment Services Directive (PSD) license. The PSD provides a system of licenses for Payment Service Providers, lays down information requirements regarding payment services, and lists rights and obligations of both Payment Service Providers and users. This will ensure the user-friendliness, safety, and efficiency of payments throughout the European Union / European Economic Area – in particular credit transfers, direct debit mandates, card payments, and money transfers. It introduces and harmonizes rules concerning the providers of payment services.

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Delinquencies Fall to 1999 Levels, 8mm Cut Cards

The national credit card delinquency rate is down 0.83% in 3Q/10, down nearly 9.8% since 2Q/10 and down 24.6% since the year ago period. TransUnion’s analysis estimates that more than eight million consumers stopped actively using bank-issued, general purpose credit cards over the past year thanks to charge-offs in the higher risk segments of the population, more conservative spending in the low-risk segments, and significant efforts by consumers across the board to maintain the health of their credit card relationships as a financial cushion. Credit card delinquency was highest in Nevada at 1.28%, followed by Florida at 1.09% and Mississippi with 1.06%. Meanwhile, according to TransUnion analysis, also shows the lowest credit card delinquency rates were found in North Dakota with 0.48%, South Dakota with 0.53% and Nebraska at 0.56%. Credit card delinquency was up in the District of Columbia by 19.67% and Mississippi with a 1.92% increase while Alaska (-19.2 percent) and Nebraska (-17.6 percent) saw the largest quarter-over-quarter drop in delinquency. The national average credit card borrower debt edged upward for the first time in six quarters by 0.28% to $4,964 from the previous quarter’s $4,951, but down 11.54% compared to the third quarter of 2009 ($5,612).

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MICROPASS

INSIDE Contactless announced shipments of its “MicroPass” intelligent payment platform have surpassed 250 million units worldwide. The “MicroPass 4003” contactless payment processor powers more than 30 issuer contactless bank card programs issued in the U.S. and Canada. In 2010, “MicroPass” became the first qualified implementation of STAR “CertiFlash” by the STAR Network, the first implementation of Interac Flash and the qualification of multiple Visa, MasterCard and Discover Network card and mobile sticker products. INSIDE has partnered with all major card manufacturers operating in North America to bring to market more than 60 card, sticker and fob products powered by MicroPass. The payment platform is designed to power open standard contactless and dual-interface bank card payments.

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NetSpend Presents at Credit Suisse Conference

TX-based NetSpend general-purpose reloadable prepaid debit cards for the underbanked is scheduled to present at the Credit Suisse Annual Technology Conference on Wednesday, December 1st in Scottsdale, Arizona. It’s CEO will lead discussions. NetSpend Holdings also provides related financial services to the 60 million underbanked consumers in the U.S. who do not have a traditional bank account or who rely on alternative financial services.

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Discover Deploys Contactless Solution

Discover card has deployed its “Discover Zip” contactless credit cards and stickers, targeted at early adopters of its mobile technology. The payment solution allows fast transactions with enhanced security on a contactless platform. Users touch a payment device, which is in the form of either a plastic card or a sticker that can be applied to a mobile phone or any personal item of their choosing, to a Zip-enabled contactless reader to make a payment. Currently, over 100,000 U.S. merchant locations offer contactless readers that accept Zip transactions at the POS, including quick service restaurants, gas station and convenient stores, retailers and pharmacies, and public transit agencies. This is the latest addition to the Discover Network, which has worked with merchants to certify contactless readers over the years and was the first to test credit-based contactless stickers.

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PayPal Black Friday Shows eShopping Up

PayPal announced Black Friday shopping results, posting a 27% increase in total payment volume on Black Friday 2010, compared to the previous year. The Company also saw an approximately 310% increase in mobile shopping on Black Friday. PayPal also found that the official holiday shopping season began on Monday, November 15; on Black Friday 2010, consumers shopped most frequently between 9:00 a.m. and 10:00 a.m. PST; there was 21% increase in total payment volume compared to Thanksgiving 2010; and there was a 19% increase in payment volume on Black Friday 2010 compared to an average Friday in 2010.

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Consumers Split on Holiday Spending

Half of consumers plan to spend the same or more on holiday shopping, as they did before the recession began two years ago. Meanwhile, 18% plan to spend substantially less while 15% will skip holiday shopping altogether, up from 12% in 2009 and 8% in 2007. Households with less than $50,000 annual income are particularly likely to say that they will not do any holiday shopping this year. This, according to Auriemma Consulting Group, was drawn on research conducted in Septemberfrom a survey of 532 cardholders.

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