Zuora Kicksoff Subscription Payment Solution

Zuora subscription billing has kicked off its “Z-Payments 3.0” subscription commerce solution to ease payment management operations. The “Z-Payments 3.0” offers over 50 new features to help companies automate their subscription payments operations for the 21st consecutive month of product innovation and is combined with Zuora’s Z-Billing and Z-Force applications to serve the subscription economy. It gives users Proactively Manage Payment Notifications; Flexible Payment Options; Robust Payment Processing; payment Adjustments On-the-Fly; Detailed Payment Analytics; and Easy Customization, Integration and Management.

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GEMALTO

Gemalto digital security has received the 2010 Latin America Competitive Strategy Leadership Award from Frost & Sullivan, recognizing Gemalto’s accomplishments and superior command of growth, innovation and leadership. For the Competitive Strategy Leadership Award, Frost & Sullivan used several criteria to benchmark Gemalto’s performance against key competitors: Leverage of Competitive Intelligence: Research found Gemalto to be strongly engaged in understanding each market’s dynamics regarding geography and vertical technology.
Execution of Competitive Strategy: Frost & Sullivan said that Gemalto investments in R&D reinforce the company’s commitment to delivering high quality solutions and cutting edge technology. Impact on Market Share: Research found Gemalto to be the leader in its core markets. Competitive Brand Positioning: Frost & Sullivan determined that Gemalto is delivering consistent and effective brand positioning across product lines and differentiating itself through localized marketing strategy. Impact on Customer Satisfaction/Value: According to Frost & Sullivan, “Gemalto has taken measures to develop a deeper relation with its customers.”

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Global Axcess Inks 3-Yr ATM Deployment

Global Axcess independent provider of self-service kiosk solutions has signed a three-year agreement with the United Grocers of Jacksonville to provide approximately 98 initial ATM locations for members who own convenience stores and restaurants at preferred rates, with a potential of deploying approximately 120 locations. The contract is being promoted to the associations’ members as a means of maximizing individual merchant’s and the group’s profitability by consolidating its ATM portfolio. There are approximately 102 members in the United Grocers of Jacksonville. Global Axcess expects to begin deploying the ATMs in early December and expects to begin generating revenue from these services in the fourth quarter of 2010.

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NET1

Net1 UEPS Technologies subsidiary, Net1 Universal Technologies (Austria) has received a new order from the leading banks of Uzbekistan for the delivery of 1.1 million smart cards and 2,500 EFTPOS terminals during 2011. The National Bank of Uzbekistan started a small pilot project in 1995 with 5,000 smart cards. This project has evolved into a fully-fledged National Interbank Payment System under the brand name UZKART and currently comprises 6.6 million UEPS smart cards and 45,000 POS terminals. The National Interbank Payment System operates on Net1’s FTS/UEPS technology platform and is supported and jointly managed by the 25 largest banks of Uzbekistan. Net1 provides its universal electronic payment system, or UEPS, as an alternative payment system for the unbanked and under-banked populations of developing economies, allowing an estimated four billion people who generally have limited or no access to a bank account, to enter affordably into electronic transactions.

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Accept-Credit-Cards.com Addresses Processing Cost

Total Merchant Services credit and debit card processing service has released a new article titled “Seven Ways to Save Money on Your Credit Card Processing” on their site, Accept-Credit-Cards.com.The article details a few simple guidelines that merchants can follow to cut their credit card machine processing costs by as much as 20% or more, targeting merchants looking for lower credit card processing rates and/or better merchant services. Total Merchant Services offers industry-specific solutions designed for many different types of businesses, including retail storefronts, restaurants, hotels, service companies, wireless merchants and mail, telephone or internet businesses.

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TRANZWARE

Russia-based transaction processing center MultiCarta is set to
implement the Compass Plus “TranzWare” processing. MultiCarta is a
member of the VTB Group of companies and consolidates the processing
service of all the banks within the group by replacing in-house
solutions with outsourced processing. Increased business volumes, new
requirements from customer banks in different countries and the
reliability of the processing system are all factors that led to the
need to upgrade their multi-vendor processing infrastructure. MultiCarta
selected Compass Plus after a competitive bidding process due to its
speed of implementation, flexible product architecture and stable
operation even under heavy transaction volume. MO-based Compass Plus
retail banking software and electronic payments organization is an
international provider of electronic funds transfer (EFT) and payments
technology serves more than 100 customers in 25 countries, offering
payment card management, fraud detection, transaction processing, mobile
and electronic commerce.

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Discover Earns Top Honors for Customer Call Center

Discover was recognized in the first targeted customer service evaluation of credit card industry call centers by Service Quality Measurement Group (SQM) as the leading benchmarking firm for more than 450 North American call centers. Discover received SQM’s award for “Highest Customer Satisfaction for the Credit Card Industry,” which was based on 400 random telephone surveys of Discover cardmembers within two business days of their calls to the company. SQM measured whether the call was resolved, the customer’s overall satisfaction with the service representative and their overall experience. Discover employs more than 10,500 people, with the majority based in its call centers in Arizona, Delaware, Ohio and Utah. Discover also won the “Best Performance Leveraging Customer Service Feedback” category in the 2010 Call Center Excellence Awards from the International Quality & Productivity Center, finished first in the 2010 Brand Keys Customer Loyalty Engagement Index for the past 13 years and was recently honored by InformationWeek magazine for creating technology that assists customer service representations during cardmember calls.

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Mothers Debt:Savings Increasingly Tight

The percentage of mothers who are uncomfortable with their debt is up to 49% from the three months ago figure of 46% and up ten points from the six month ago figure of 39%. Mothers are also increasingly uncomfortable with their level of savings, with 57% either somewhat or very uncomfortable with their level of savings- slightly higher than both Americans overall and women overall. This, according to Citi, also shows 75% feels it is only a fair or poor time to make a major purchase; 80% report cutting back on everyday expenses, compared to 72 percent of Americans overall; 66% plan to decrease spending on eating out; 59% plan to decrease the amount they spend on vacations; and 73% are somewhat or very optimistic that their own financial situation will improve over the next 12 months.

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Credit Card Processing Annual Revenue over $40B

Research and Markets has added the “Credit Card Processing ” report to their offering covering the 2,000 US credit card processing industry companies with a combined annual revenue over $40 billion. The research firm concluded major companies include Banc of America Merchant Services (a joint venture between Bank of America and First Data), Alliance Data Systems, Total System Services, Heartland Payment Systems, and Global Payments, among which the top four companies account for nearly 40% of industry revenue. With this, processors provide transaction services to banks that issue credit cards and to merchants that accept credit card payments and sell or lease POS terminals. Large processors such as First Data Corporation and Total System Services provide services to both sides of the transaction.

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China UnionPay & AmEx Ink MoU for Expansion

China UnionPay and American Express have signed a memorandum of understanding for the expansion of their current cooperative activities. This will establish working teams to develop potential new areas of cooperation between the two companies within China and in markets outside of China. This adds to the ongoing cooperation between China UnionPay and American Express over the past several years within China where American Express Cards run on the China UnionPay network. China UnionPay bankcard association in China is pivotal to the national bankcard industry, responsible for operating the unified inter-bank clearing and settlement system and developing the international acceptance network for UnionPay cards. To date, the total number of UnionPay cards issued worldwide has exceeded 2.3 billion.

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47% Seek Instant Loyalty Redemption

Among consumers, 47% cited instant redemption opportunities such as cash back at the register as incentive to choose certain loyalty programs over others. Also, 36% are attracted to generous cash back opportunities as an option that would be the deciding factor and only 7% disclosed airline miles as a deciding factor, most of whom are in higher income brackets. With this, according to Mintel Research, 61% say lower overall costs for merchandise they would have purchased anyway is an important attribute of a loyalty or rewards program as 25% disclosed getting merchandise or taking trips that they wouldn’t normally be able to are important. Twenty-four percent actively examine credit card offers in order to compare rewards programs, while 10% have switched to a different primary credit card in the past because of a better rewards program. Mintel also recently disclosed credit card marketing to U.S. consumers has more than doubled in the past year, having skyrocketed to 1.1 billion offers in 2Q/10 from just 419 million in 2Q/09 thanks to increasing competition in the credit card industry… and the subsequent need to appeal to consumers. Of the offers, 28% for new cards carried an annual fee, down from 33% a year ago, while 56% of mail offers promoted an introductory APR for both balance transfers and purchases, up from 37% a year ago.

CARD MAIL
2Q/08: 1.5 billion
3Q/08: 1.4 billion
4Q/08: 0.9 billion
1Q/09: 0.5 billion
2Q/09: 0.4 billion
3Q/09: 0.3 billion
4Q/09: 0.5 billion
1Q/10: 1.2 billion
2Q/10: 1.1 billion
SOURCE: Mintel

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Sunset Brands Deploys On-Demand mPayment

Sunset Brands has acquired Kaizen Communications mobile tech firm specializing in mobile payments, distribution of mobile content and mobile campaign management and integrated a partnership with Billing Tree payment processor. Billing Tree offers a suite of payment solutions ranging from web payments to check conversions, and is currently processing over 3.4 million transactions per month. This will power Kaizen’s “Kpay” m-payment and billing reminder software, which currently allows customers the ability to pay bills, send and receive funds, and execute point of sale transactions from any mobile phone.

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