MasterCard Appoints Head of Global Commercial Products

Edward Glassman has been appointed Group Executive of Global Commercial Products, MasterCard Worldwide. Bringing with him experience gained through senior roles at RBS, ABN AMRO and Citibank, he will be responsible for leading the global development and commercialization of MasterCard’s innovative commercial products and solutions. With Glassman’s extensive career in banking and technology, he has led global commercial product and technology teams. He was Chief Information Officer for the GTS businesses at RBS and ABN AMRO, has led the Commercial Cards platform at Citibank and Global Product Development for GTS. He holds a BS and MS from the Massachusetts Institute of Technology.

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Internet Banking Channel Preferred by 41%

With 41.4% of consumers’ preferred banking channel being the Internet, it is easily the most popular. This is followed by Branch banking, preferred by 32.6%, ATM banking, preferred by 23.3% and Mobile and Telephone a distant fourth and fifth at 1.5% and 1.3% respectively. When there is a banking problem, however, consumers most often wanted to speak with a person when they had an account issue, with 60% disclosing the preference to visit a branch, 34% preferring to use the phone and only 6% to contact the bank online. These findings were thanks to research from Empathica Customer Experience Management (CEM) solutions through its “Q2 Empathica Consumer Insights” survey of more than 15,000 Americans and Canadians, which also showed only 1.5% use their mobile device for everyday transactions. It also showed 51.2% of U.S. consumers and 60.3% of Canadian consumers do not trust the security of mobile banking, compared to the 21.7% of U.S. and 26.2% of Canadians that do not trust Internet banking; 84% trust the branch the most; and 38.2% of Americans favor Internet banking overall.

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Gemalto Expands EMV Migration Canadian Facility

Gemalto digital security expanded its facility in Burlington, Ontario to serve its growing EMV customer base in Canada. The investment will double the capacity and accommodate the need for delivering additional cardholder services. The site is the first in Canada to personalize dual-interface smart banking cards that enable both contactless and contact payment. Gemalto had 2009 annual revenues of EUR1.65 billion, and over 10,000 employees operating out of 75 offices, with research and service centers in 41 countries.

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PROCASH

Yooopi! ethno mobile virtual network operators (MVNO) and VoiceCash prepaid twin card have partnered to launch the “Procash Card Austria”. Yooopi! SIM-cards allow cheap-rate national and international calls, without registration, without contract commitment, without minimum charging and without basic fee. The “Procash Card VoiceCash” and Yooopi! are offering two prepaid MasterCard cards to allow cashless payment in stores or online shopping and to assign money worldwide. The Procash Card set consists of a main card and a receiver’s card for easy remittance transmission.

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American Benefit Plan Administrators Deploys FIS Payment

American Benefit Plan Administrators (ABPA) has entered into a multiyear agreement to convert its claims payment operations to FIS’ healthcare claims payment and remittance management system, “Claim Pay/Claim Remit.” ABPA completed implementation of the first phase of the conversion on July 1, 2010 and intends to complete the next phase by early 2011. FIS’ “Claim Pay/Claim Remit” system provides the process, security and technology to help clients such as ABPA efficiently and cost-effectively coordinate both paper and electronic payment and remittance distribution through a single processing and reporting interface.

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MOPAY

mopay payment solutions for online merchants is now offering mobile payments for social games published on international social networks. With this, mopay recently closed deals with 16 social games developers and platforms, bringing the seamless mobile payment experience of mopay to more than 100 new social games worldwide. Among the 16 new partners for mopay are such well-known brands as Farbflut Entertainment, Geewa, Plinga, POPMOG and wooga (for their VZ-Networks offer). All of these companies publish their games over various platforms including Facebook, Hi5, MySpace, Orkut and VZ-Networks offering in-game items such as virtual goods and services for purchase.

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Hancock Bank Deploys NCR Hosted mBanking

Hancock Bank has launched its mobile banking through NCR’s multichannel platform. Offering Hancock Bank customers a consistent brand and user experience across mobile, online and ATM channels, NCR “APTRA” Mobile Banking offers mobile access via a web browser or text banking service. The Bank anticipates that most customers will bank on their smart phone using the Hancock Bank-branded application downloaded directly to their phone, 60% of whom bank on an iPhone or Blackberry device. Additionally, 79% of U.S. consumers would choose one financial institution over another based on the ability to better control when and how they bank while 26% globally have changed financial institutions at least once in the past five years in order to gain access to m-banking.

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GOLD REWARDS

On September 30 at the Yonge and Eglinton Centre, thousands of cans will be transformed into a 16-foot replica of the Eiffel Tower to mark the official launch of the American Express “Gold Rewards Card.” The American Express-sponsored installation symbolizes what’s possible with this new concept in travel rewards. With double reward point accumulation on everyday purchases like gas, grocery and drugstore, the American Express Gold Rewards Card can quickly transform cans into vacations. The new Card is also designed to give Cardmembers unprecedented choice and flexibility when redeeming points, and freedom from restrictions associated with other programs.

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ATM, Debit & Prepaid Forum Features TSYS Execs

Two TSYS executives will appear at the upcoming ATM, Debit & Prepaid Forum from October 3-5. Sarah Hartman, senior director, will give a presentation titled, “Meeting the Changing Needs of Consumers” on Monday, October 4 to focus on new innovations in the marketplace that have evolved to meet the ever-changing needs of today’s consumers. Meanwhile, Blake Barker, senior director of card services, will also present on Monday, October 4 at a session titled, “On-Demand Payment Cards and Personalization” to co-present with Gareth Jones, senior vice president, Serverside, addressing the expectations of the digital age where consumers have come to value choice and one-to-one offerings.

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CB LEI

The Conference Board Leading Economic Index (LEI) for Australia increased 0.8% in July to 120.0 (2004 = 100), following a 0.6% increase in June, and a 1.0 percent increase in May. Meanwhile, The Conference Board Coincident Economic Index (CEI) for Australia, a measure of current economic activity, increased 0.2% in July to 115.6 (2004 = 100), following a 0.3% increase in June, and a 0.2% increase in May. The Conference Board LEI for Australia remains on a rising trend that began in the middle of 2009, and its six-month growth rate has picked up somewhat in recent months.

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