GLOBALCOLLECT

GlobalCollect has enhanced its multi-lingual online and offline shopper support. Worldwide consumer sentiment monitoring in cooperation with local specialists ensures that the below tools will be optimized according to specific regional market requirements on an ongoing basis. The Company website now features a dedicated “Consumer” section offering video support with subtitles in 10 key languages; e-Self Service that allows shoppers to run a Payment Status Check; a list of Frequently Asked Questions; e-Contact form and overview of whom to contact for which issue. Twofold live support: to facilitate consumers’ Payment Inquiries as well as Merchandise Support to facilitate questions regarding quality, quantity, and delivery status of ordered items/services.

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AmEx SMB Social Networking App Now on mPlatform

The American Express OPEN is making available its “OPEN Forum” social networking site to entrepreneurs with a mobile platform. With this an iPhone application and an optimized mobile webpage will give users access to actionable advice and insights. The “OPEN Forum” online resource and networking site is designed to help business owners grow their enterprises by helping forge meaningful business connections and providing access to practical information from some of the best minds in business. The new iPhone app allows small business owners to read the latest articles from OPEN Forum experts in categories such as innovation, lifestyle, managing, marketing, money, technology and the world; bookmark articles for later reading; to share articles with friends and followers on Facebook, Twitter and LinkedIn; search for articles on particular topics, keywords or authors. Content will also be optimized for Blackberry and other smartphones.

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OPTIMUM

Hypercom Corporation announced that Banco Nacional de Costa Rica (BNCR)
will deploy more than 13,000 Hypercom Optimum countertop and mobile
payment terminals to merchants. The four-year roll
out includes the countertop T4210 (dial) and T4220 (Ethernet with dial)
and mobile M4230 GPRS, M4240 Bluetooth and palm-sized M4100 Blade.
Hypercom’s high security Optimum T4200 and M4200 product family for
North America consists of six powerful 32-bit multi-application devices
that share the same platform, user interface, and software toolkit to
maximize efficiency, application portability, and offer customers a
broad range of options to serve any market need. The high security
battery powered M4100 Blade weighs in at 7.1 ounces; measures 4.9 inches
long, 2.7 inches wide, and 1.15 inches deep; features GPRS and Wi-Fi
communications, high-contrast full-color signature capture touch screen;
and provides other state-of-the-art features for restaurants, delivery
services and other businesses worldwide.

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Storebrand Implements Ariba Commerce Solutions

Ariba collaborative business commerce solutions has signed a new agreement with Storebrand ASA banking and asset management. Storebrand is leveraging solutions delivered within the Ariba Commerce Cloud to drive a more efficient and effective process for buying goods and services and managing costs across its operations. Storebrand is currently using Ariba “Sourcing,” Ariba “Supplier Performance Management” and Ariba “Contract Management.” Storebrand uses Ariba Contract Management to centrally manage all of its purchasing agreements and ensure compliance.

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Aldelo Deploys RBS WorldPay POS Payment Processing

RBS WorldPay has completed certification of the Aldelo Systems
restaurant POS application. With this it has been selected as one of
Aldelo’s preferred electronic payments processors. The
Aldelo POS software solutions provider allows hundreds of restaurants
manage their POS and store operations more effectively over the years.
With over 50,000 installations and more than 400 value added resellers
around the world, Aldelo Systems has both the experience and resources
to assist any size operation. Aldelo Systems specializes in delivering
cost-effective, scalable solutions to small and mid-tier restaurants
nationally. Aldelo has over 50,000 POS installations in 15 countries
and manages a worldwide distribution network of more than 400 dealers.

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Card Rates Continue Ascent, Back Over 14%

Core credit card interest rates have been rising and will likely rise higher by early next year. At the start of the recession average credit card APRs hovered around 16%, dropping to a rock bottom 12.64% earlier this year. However, rates have been rising ever since over the past 8 months and is back up to the typical 14% range. According to CardTrak, credit card APRs declined from 16.02% in December 2007 (recession start) to 14.55% in September 2008 (credit crunch) to 14.12% in August 2010. The “CARD Act” was passed by Congress in late May of 2009. A study of 150 credit cards released last week by BillShrink found that purchase rates are up nearly 20%; balance transfer fee maximums have increased 34% (from a maximum average of $94 in January to maximum average of $126 in July); issuers have not changed their rates equally; issuers that have changed their rates the least include American Express and Bank of America; and issuers that have increased rates the most are Capital One, US Bank, Discover and Citi.

CREDIT CARD APRS
Aug 08: 14.77%
Sep 08: 14.68%
Oct 08: 14.55%
Nov 08 14.37%
Dec 08 14.17%
Jan 09 14.11%
Feb 09 13.98%
Mar 09 13.96%
Apr 09: 13.96%
May 09: 13.99%
Jun 09: 14.01%
Jul 09: 14.12%
Aug 09: 14.39%
Sep 09: 13.99%
Oct 09: 13.89%
Nov 09: 13.01%
Dec 09: 12.87%
Jan 10: 12.64%
Feb 10: 12.64%
Mar 10: 12.94%
Apr 10: 13.11%
May 10:13.65%
Jun 10: 13.99%
Jul 10: 14.10%
Aug 10:14.12%
Source: CardTrak.com

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Chase Field Deploys MICROS POS HMS

MICROS Systems announced Chase Field has selected its “MICROS 9700 Hospitality Management System (HMS)” as its POS platform. The platform contains 240 of the newly released “MICROS Keyboard Workstation 270’s,” the latest innovation of POS terminals from MICROS, and 26 new Motorola “MC-55 Handheld” devices to facilitate In-Seat service in the club level. For ticket holders “MICROS 9700 HMS” provides Chase Field the ability to accept loaded tickets as payment at the food and beverage point-of-sale terminals, further enhancing the fan experience and driving additional consumer purchases. The Arizona Diamondbacks have been at Chase Field since 1998.

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Heartland Not Target of Austin-Area Data Breach Case

Heartland Payment Systems has confirmed with the United States Secret Service it is not a target in the investigation of data theft at one Austin, Texas-area restaurant. Data breaches at merchant locations are occurring with increasing frequency, for which iHeartland has been vigilant in educating business owners and the payments industry about the importance of credit and debit card security – as well as rolling out its end-to-end encryption technology (E3™) that protects cardholder data. Heartland officials will continue to work closely with the business owner to help identify the source of the intrusion and help the merchant undertake remediation efforts.

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Rewards to Consist of 82% Card Programs by 2013

Credit card rewards programs continue to be integral to the market’s
success, especially for American Express and Discover. Meanwhile, for
Visa- and MasterCard-branded rewards programs are either being refreshed
or are being brought to market for the first time. With this, the
percentage of rewards-based credit cards will grow incrementally from
76% of all general-purpose credit cards in 2009 to 77% in 2010 before
reaching 82% in 2013. This, according to Packaged Facts’ “Rewards Cards
in the U.S. 3rd Edition,” also shows affluent consumers are the most
obvious targets of the post-recession credit card industry while younger
consumers who have jobs are also attractive prospects. American Express
recently introduced its “ZYNC” Card, a pay-in-full charge card that
allows cardholders to select bundles of rewards and benefits called
“Packs” that are tailored to specific lifestyle interests and spending
habits in categories such as music, fashion, food, travel and more. This
provides a needed link to younger debit-driven consumers and position
their charge cards as debit alternatives.

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Transaction Wireless Launches Stoner Bunting Gift Card

Transaction Wireless virtual and mobile gift cards has introduced Stoner Bunting Gift Card Group’s business-to-business (B2B) gift card store on Facebook. Fully developed and hosted by TW, Stoner Bunting markets gift cards in the B2B channel for a wide range of merchants ranging from luxury retail, restaurants, apparel, automotive and health/beauty. The new deal marks TW’s foray into mall development for Facebook Platform, showcasing gift cards for multiple companies on one Facebook Page for easy bulk purchasing. The “Gift Card Crew” Facebook Page features Jiffy Lube, Regis Salons, Gordmans, Omni Hotels and Resorts, Legal Sea Foods, and Charity Choice for distribution of bulk plastic gift cards for incentive programs, employee rewards, customer thank-yous and more.

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Continuing Recession Has Issuers Revenue-Scrambling

The impact of a continuing weak economy coupled with high unemployment give rise, resulting in a possible “double-dip” recession, could be very undesirable. Consumer credit would continue to fall, with the most recent revolving credit numbers already down below an important $830 Billion level (about 90% of that being card) by as low as 20% deeper. This, according to RK Hammer credit card consultancy, shows 2009 saw $13.9 Billion pre-tax card profits, down fully two-thirds from 2008 levels and 2010 will still be a tough one for many in the card business. Also With unemployment stubbornly high above 9%, and so far no effective plans or policies put forth inside the Beltway to deal with it, bankruptcies are up at the time the card business needs this to stabilize or drop. Roughly half of all credit card loan losses come from delinquencies, the other half from bankruptcy filings. A circular-risk pattern has become pretty clear. Subsequently, issuers need to create fee income, charging for services previously provided free and raising fees for existing fee-based services.

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