Teresa A. “Terri” Dial will step down as CEO for Citi Consumer Banking in North America for personal reasons. Taking on the role of senior advisor, Terri intends to devote attention to her personal priorities. Dial has been instrumental in repositioning Citi’s U.S. Consumer businesses and helped manage through a challenging period in its U.S. branded credit card business. During this time, the profitability of Citi’s U.S. retail bank has been improved through the acceleration of deposit growth, improvement in cross sell metrics, and a reduction of expenses. Citi currently serves approximately 200 million customer accounts in more than 140 countries. Citi has approximately 200 million customer accounts and does business in more than 140 countries.Details
PRC outsourced customer contact management services has been granted full certification as a Level 1 Service Provider under the Payment Card Industry (PCI) Data Security Standard (DSS version 1.2). Awarded to companies that have met a rigorous set of requirements pertaining to customer credit card data security, PCI-DSS certification is the credit card industryâs response to the burgeoning number of payment data thefts by hackers. Developed by the PCI Security Standards Council, an organization founded by Discover Financial Services, American Express, JCB International, Visa Inc. International, and MasterCard Worldwide, PCI standards ensures data is compliant when a company proves robust and consistent data security measures.Details
CO-based IT and network security consultant Applied Trust has been
certified as a “Qualified Security Assessor” by the Payment Card
Industry Standards Council. This designation authorizes Applied Trust to
conduct on-site compliance audits for companies that process, transmit
or store credit card data and are therefore required to comply with the
PCI Data Security Standard (DSS). As a QSA, Applied Trust can also
assess compensating controls for compliance when legitimate technical or
documented business constraints prevent companies from meeting
explicitly stated requirements.
AllSouth Federal Credit Union has licensed TEKchandâs “ATMLive” Manager Platform for managing content and electronic journals on both their legacy and Windows ATM deployments. The platform combines a remote distribution system with an intuitive web-interface to enable ATM screen changes for marketing messages, uploading, viewing, and managing electronic journal data in a multi-vendor ATM network. TEKchand offers applications to meet specific needs, including content management and terminal management to transaction personalization and targeted marketing. AllSouth Federal Credit Union not-for-profit financial cooperative was founded in 1960 and now serves more than 88,000 members worldwide and manages more than $500 million in assets for its members while TEKchand has been a leading supplier of marketing and management software applications for ATMs since 1999.Details
Peer to peer lending marketplace Prosper.com has tapped Jim Catlin, previously with Capital One, as EVP, Risk and Analytics.
Prior to joining Prosper, Catlin worked as an independent consultant to QED Partners, a private investment fund founded by Nigel Morris, co-founder of Capital One and Prosper Board member. At Capital One, Catlin served in a variety of leadership capacities during his fourteen year tenure. In his most recent post, he served as Assistant Chief Credit Officer responsible for the credit risk management of a $70 billion portfolio of businesses, including Capital One’s U.S. credit card, installment loan, small business and point-of-sale businesses, as well at its Canadian business. Prior to that role, Catlin was a leader in the development of Capital One’s European business. During his tenure in Europe, he launched Capital One’s business in Italy as Country Manager responsible for all strategic, financial, marketing, credit, and operational aspects of the business. He also built and led Capital One’s underserved credit card business in the UK, growing it from initial testing to become the leading underserved credit card business in the UK. Catlin graduated with a B.S. in Commerce with specializations in finance and marketing from the McIntire School of Commerce at the University of Virginia.
The International Tourism Association (ITA) has launched its “National Tourism Card” International Promotion Program to promote 100 Chinese National Tourism Cards to the world. The program first started in China and will select 100 Chinese tourism cities and areas through international media, international conferences, international co-operations, and other international platforms and promotional week held around the globe throughout 2010. The ITA is assuring no stone goes unturned with material distributed in 150 countries, in 50 languages through 40,000 media points.Details
Datacard Group secure ID and card personalization solutions has appointed John Di Leo Senior Vice President of Global Sales and Service. Di Leo has held leadership roles at NCR, most recently as the Regional VP for North America. In doing so, he was responsible for approximately $2B annual revenue while leading 300 sales and 300 service professionals. Previous NCR roles include VP, Network Sales, Managed and Professional Services. Di Leo holds a Bachelors of Science degree from Western Connecticut State University and a Master of Science in Business degree from Johns Hopkins University.Details
Equifax individual and household marketing data is now being made available to retailers on the 1010data analytics platform to combine internal transactional data with Equifax’s extensive marketing data. This partnership is designed to help retailers improve store site selection, merchandising, inventory effectiveness, product level assortments, promotional planning, as well as help improve customer loyalty programs. No longer forced to make decisions based on limited information, Equifax Marketing Data Suites offers marketers a much deeper view into consumers across financials, demographics, purchases, lifestyles, and life events. 1010data offers a data and analytics platform with a complete approach to performing the deepest analysis and getting the maximum insight directly from raw data.Details
SMS communication provider Clickatell has released its first “Mobile State of the Union” analysis. The report evaluates the state of mobile banking capabilities and target markets.
According to the report, banks must consider their entire customer base when rolling out critical mobile services; and more specifically what happens to those who cannot be reached on a smart phone?
Four billion of us, however, can access SMS in seconds, from any phone.
In other regions of the world, SMS is being used for critical banking functions and other mobile services such as airtime top ups, bill payments, real-time payments, lottery, remittances, point of sale payments, and more. The US is concentrating heavily on the smart phone market, which has yet to reach critical mass adoption, which equates to future revenue. Most enterprises and financial institutions are clearly looking to increase the all-important bottom line today. Regardless, we believe US-centric companies will continue to focus on iPhone and other smart devices.
Consumer sentiment rose 1.5 points to 35.4 in December among the working class, demonstrating people are now more willing to spend their money with big year-end sales and the Christmas season. Suggesting a stronger, quicker recovery is on the horizon, sentiment over the future of the economy rose 1.8 points to 36.3, thanks in large part to government stimulus packages and the rise of the yen. This, according to according to the Economy Watchers survey, concluded economic conditions in Japan rose for the first time in three months in December but the weakened economy had made conditions more difficult for households, a result expected to not end anytime soon.Details
MasterCard has introduced “MasterCard Advisors Merchant Solutions” to
provide robust reporting, modeling and consumer behavioral segmentation
capabilities. Advisors Merchant Solutions suite is made up of three distinct components:
“SpendingPulse”, a macro-economic indicator reporting on
national retail sales. Based on aggregate sales activity in the MasterCard
payments network coupled with survey-based estimates for certain other
payment forms such as cash and check, it has come to be one of the
timeliest and most accurate sources of information about consumer spending
activity; “Benchmark Analytics”, a web-based application that delivers
behaviorally-based competitive intelligence by analyzing merchant
performance against the industry category and/or a set of competitors,
nationally by state, all the way down to defined MSAs or DMAs. The insights
can inform critical decision making on advertising/marketing, buying and
merchandising, and retail operations and “Custom Marketing Solutions” which identifies cardholders of participating
banks that represent the best prospects for merchant marketing offers.
Leveraging actual behavioral data to identify best prospects, and
developing tailored offers geared to specific target segments, merchants
can efficiently drive customer acquisition, win back lapsed customers and
TX-based IT provider SoftLayer is now offering the VeriSign Identity Protection (VIP) two-factor authentication system.
The VIP system requires a unique security code in addition to a user
name and password to access an online account. Each time a user wants
to access their account, they create a new security code via a VIP
âcredentialââa VIP Security Card, VIP Security Token, or the new VIP
Access for Mobile application for iPhone or Blackberry. Requiring the
security code significantly increases security; user names and passwords
can be guessed or otherwise discovered, but users alone have access to
their VIP credential and can generate a valid code. VIP is available
free of charge for one user for all SoftLayer customer accounts, and
only $3/month for each additional active user.