ACS Names New Healthcare Payer Executive

ACS has named Connie Harvey, previously its managing director of the

Healthcare Payer division, as its new group president, Business Process
Solutions. She will oversee ACS’ Commercial Healthcare, Insurance and
Financial Services lines of business. Previously, Harvey was managing director of the Healthcare Payer and
Insurance delivery unit for ACS, nearly tripling annual revenue in five
years. As a result of Harvey’s focus on quality, customers in the
insurance and payer line of business now report the highest customer
satisfaction levels in company history. While managing director, Harvey
oversaw business development, technology development and client
relationships. Healthcare Payer & Insurance Services supports more than
35 major payer and insurance organizations and nine of the top 10 payer
companies. Harvey fueled strong growth by adding 16 new customer logos
to the portfolio and nearly doubling revenues over the past three years. She joined ACS
in 2001 when ACS acquired National Processing Company in Montego Bay,
Jamaica. Harvey graduated with distinction from Iowa State University
with a Bachelor of Science in Industrial Engineering.

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WARSAW CARD

The first stage of the infrastructure installations for Warsaw’s multi-application, contactless “City Card” has been completed.
On Track Innovations’ ASEC division reports that more than 100 loading points, including ticket vending machines and terminals, have been installed to-date. OTI acts as an e-ticketing and parking operator for “Warsaw City Card” for the Transport Department of the City of Warsaw. The Company provides a sales network system, infrastructure, distribution service and maintenance for loading transportation and parking electronic cards around the city. OTI says direct revenues generated from transaction fees are expected to aggregate to more than $10 million over the next 5 years.

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Nearly Half of Americans Want to Reduce Card Usage

A new survey has found that three in ten Americans say the recession has “added stress to,” “strained,” or even “ruined” their marriage/relationship. American love lives have been the hardest hit compared to just 12% in Germany, 24% in France and 23% in Canada. The global survey commissioned by ING DIRECT also found that 46% of Americans want to avoid credit card purchases to save money while the number in Germany is 11% and 17% in Italy. Additionally, 40% of Americans say the current economic situation will cause them to retire at a later age. Of those Americans who said they will retire later, 34% think they will have to work ten or more years than originally planned.

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Cash Flow Concerns Dampen Economic Confidence

Slowly but surely, economic confidence among small business owners is
rising. However, concerns over cash flow are not showing any signs of
abating. As a matter of fact the latest “Discover Small Business Watch”
index found that cash flow concerns in July hit the highest level in its
three-year existence. More than half of small business owners say that
in the past 90 days they have encountered temporary cash flow issues
that caused them to hold off on paying some bills, up from 42% in June.
But, 30% believe the overall economy is improving, up from 26% in June.
Those who believe it is getting worse fell to 50%, down from 57% in
June, the lowest reading since May 2007. The other 20% aren’t sure or
think it’s staying about the same. Also, 49% of small business owners
say they plan to cut spending on business development over the next six
months, down from 51% in June; 23% plan to increase spending, 23% are
planning no changes and 5% aren’t sure.
Overall, the “Discover Small Business Watch” rose to 82.1, up from 80.9
in June.

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AMEX & MYUS.COM

Amex (Saudi Arabia) has partnered with MyUS.com to offer its card
members access to US online stores and auction sites. Targeting
cardmembers wanting to make purchases from websites that don’t ship
internationally or do not accept non-U.S. credit cards, MyUS.com offers
users a private U.S. mailing address for international customer access
to the U.S. websites. Cardmembers from Saudi Arabia have traditionally
not been able to order from U.S. merchants who do not ship
internationally. With a US mailing address, however, merchants ship
domestically to the MyUS.com warehouse. Shipments are then held at
warehouse until the Amex (Saudi Arabia) Cardmember requests the
merchandise. MyUS.com delivers items in partnership with DHL and FedEx
global shipping giants, which typically arrive within 1 to 4 days.
FL-based MyUS.com specializes in international package forwarding for
any of more than 195 countries while Amex (Saudi Arabia) was established.

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T-Chek Card Integrates Chevin’s FleetWave

Payment processor T-Chek has integrated Chevin’s “FleetWave” fleet
management system to the T-Check fuel card program.
“FleetWave” is a browser-based enterprise Fleet Management Information
System that delivers comprehensive functionality for complex fleet
operations, mobile workforces, multiple workshops, sites or countries.
“FleetWave” helps solve a wide range of both fleet management as well as
core business issues within your organization. T-Chek Systems
provides private fleets, for-hire carriers, and midmarket companies with
a full range of services that reduce and manage spend including fuel,
travel and expense, accounts payable, and regulatory compliance
services.

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Cold Stone Creamery Card Supports Breast Cancer

Cold Stone Creamery has partnered with NFL receiver, Larry Fitzgerald
Jr., in an effort to raise breast cancer awareness and advance breast
cancer research. In-store and online “Larry Fitzgerald signature gift
card” promotions will generate proceeds to benefit the National Breast
Cancer Foundation. Five percent of the value of each card purchased will
go directly to the Foundation. The cards are available in Cold Stone
Creamery locations nationwide throughout the 2009 football season.
Fitzgerald, whose mother passed away in 2003 while undergoing treatment,
is an advocate for combating the disease with breast cancer research and
awareness. The National Breast Cancer Foundation extends women’s lives
through education about breast cancer and early detection.

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AAA Seeks Overhaul of Debt Collection Arbitration

The American Arbitration Association has asked that a House
subcommittee make inroads to reform consumer debt collection
arbitration. AAA reports that the process surrounding consumer debt
collection arbitration needs major reform and recommended a national
policy committee to identify and research solutions. The AAA has been
working with the Domestic Policy Subcommittee to review potential
improvements in consumer debt collection arbitration procedures for some
time. The AAA placed a moratorium on the administration of any consumer
debt collection arbitration programs. The news follows the decision by
the National Arbitration Forum to exit the credit card dispute area
after a lawsuit was recently filed by the Minnesota Attorney General.
(CF Library 7/23/09)

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Jackson & Coker Visa Targets for Temp Doctors

Jackson & Coker has made available its corporate Visa credit cards for
locum tenens Physicians to streamline out-of-pocket business expenses.
Targeting healthcare professionals, the Visa card implements innovative
service to simplify personal business accounting for business-related
expenses, cash advances or personal items. The spent dollar amounts will
then be deducted from their reimbursement checks with no accrued
interest. The Jackson & Coker Visa provides convenience to certified
health care staffing service, who can immediately use the card. GA-based
Jackson & Coker physician recruitment firm places physicians in over 40
medical specialties as well as advanced practitioners in temporary or
permanent placement practice.

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Washington Trust Bank Renews NYCE Contract

NYCE is Washington Trust’s exclusive provider of ATM and point-of-sale access. NYCE Payments Network
is a leading U.S. electronic payments
network and a Metavante company.
In addition to NYCE participation, Washington Trust employs a full suite
of banking and payments solutions that includes core banking through
Metavante’s Integrated Banking Services (IBS) platform, as well as ATM
support, bill payment and presentment, business and consumer electronic
banking, commercial treasury, customer relationship management,
electronic funds transfer (EFT) and card processing, electronic
payments, loan origination system and Internet Direct (online loan
application portal), merchant servicing, prepaid card processing, risk
and compliance, and wealth management. Washington Trust is the largest privately owned bank in the Pacific
Northwest, with more than $4 billion in assets and more than 40
financial services centers in Washington, Oregon, Idaho, and Utah.
Metavante is a leading provider of banking and payments technology.

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VIPGift Cards Intros CAST Acquisition

TN-based prepaid card solution provider VIPGift has launched the
“CAST”customer acquisition resource.
VIPGift CAST allows sales and marketing executives to improve ROI by
offering tailored incentives to specific audiences instead of
offering a broad rebate to all customers. The tool can issue a wide
variety of incentives, including Visa cards, merchant gift cards,
merchandise or certificates that allow a choice of all three.
Historically, CAST has been used mainly for acquiring new customers
through inbound and outbound telemarketing calls, but it is also
effective in facilitating a variety of face-to-face sales transactions,
including sales efforts in bank branches, auto dealerships, wireless
retail stores and timeshare companies. VIPGift is a provider of
corporate and
consumer incentive programs and prepaid card solutions to the Fortune
500.

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