Capital One Officially Names U.S. Card Chief

Capital One has officially made Catherine West, EVP and President of its $46.3 billion U.S. Card business. West served in the position on an interim basis in April of last year, as Capital One’s former President/COO Nigel Morris announced his stepping down on May 1st, and planned departure on April 30th of this year. West joined Cap One in March, 2000 as EVP/U.S. Consumer Operations. She previously worked as a senior executive at First USA and as VP of Credit Card Operations Servicing for Chevy Chase FSB. West currently serves on VISA’s Risk Control Advisors Committee. During the fourth quarter, Capital One grew its managed loan portfolio by $4.0 billion, and its domestic card loans by nearly $2.0 billion, compared to the previous quarter. Year-over-year, Capital One’s managed loans have increased 19.3%, and U.S. card loans have risen 13.2%, according to CardData ([][1]). At year-end, Cap One had a managed loan portfolio of $71.2 billion and 46.7 million accounts worldwide. (CF Library 4/22/03)



Prestige International Launches Concierge Service to Employers

Prestige International, a provider of concierge services to MasterCard and other card issuers, has launched its concierge service to the corporate sector as an employee benefit and retention tool. Concierge as an employee loyalty tool is an extension of Prestige’s existing business model, to provide concierge as a customer loyalty tool to banks and credit card companies. Prestige International offers value-added call center and enhancement services to almost 100 multinational corporations.


Kookmin Bank Losses Up 13% in the Fourth Quarter

Another creditor of LG Card is grappling with greater credit card losses than anticipated. Kookmin Bank reported a net loss of 229.7 billion won for the fourth quarter, compared to 202.6 billion won one-year ago.
It was widely expected that Kookmin losses would have declined by at least 30% for the fourth quarter. Kookmin has a 40% share of the country’s household loan market. Next to the state-run Korea Development Bank, Kookmin and the National Agricultural Cooperative Federation are the biggest contributors in LG Card’s debt-for-equity plan, taking a 16% and 14% stake respectively. LG Card has been kept afloat
under a 3.78 trillion won bailout package.


ID Analytics Targets European ID Fraud Problem

San Diego-based ID Analytics is entering European market. The company has already begun work on its “United Kingdom National Study on Identity Fraud” in conjunction with ten U.K.-based companies.
The U.K. government estimates that identity fraud costs the U.K. at least GBP1.3 billion per year. In collaboration with 13 U.S. companies representing over half the credit and retail card market in the U.S., as well as leading wireless and online consumer finance companies, ID Analytics spent a year reviewing more than 200 million records, including valid and fraudulent consumer applications for credit, debit and new accounts, together with the largest collection of cross industry known frauds to date. ID Analytics has named Ken Morton as VP/GM for Europe. Morton was GM for Europe for Covigo (now Symbol Technologies). ID
Analytics is backed by top-tier venture firms Canaan Partners and Trinity Ventures.


TSYS Snips Workforce by 4% as Growth Slows

TSYS announced that after conducting a company-wide assessment, it has reduced its overall workforce by 237 team members, representing approximately 4 percent of the company’s worldwide workforce of 5,500.

The workforce reductions included job eliminations through consolidation and improved efficiencies, as well as ensuring that the right individuals with the right skills were in the right positions.

TSYS will take a one-time charge against earnings in the first quarter related to the workforce reduction. This charge will not impact the company’s established guidance of 5-7 percent growth in earnings per share for 2004.

About TSYS

TSYS (NYSE: TSS) ( brings integrity and innovation to the world of electronic payment services as the integral link between buyers and sellers in this rapidly evolving universe. Synovus (NYSE: SNV) ( owns an 81-percent interest in TSYS. For more information, contact


KEB, KorAm Bank, and Hana Bank Change Position on LG Card Bailout

Korea Exchange Bank announced that it will withdraw from the plan to bail out floundering LG Card. Also, KorAm Bank indicated it will only accept of portion of the rescue plan and Hana Bank is wavering too. Fourteen other creditors are involved in the 1.65 trillion won bail out plan led by the government’s Korea Development Bank. On January 9th, the LG Card creditors decided to exchange 2 trillion won of outstanding loans for equity in the card issuer. They intend to write down that equity at a 1:44 ratio. Korea Exchange Bank had pledged about 58 billion won in new loans to LG Card. KEB and KorAM will now provide only 33.5 billion won instead of the 184 billion won they had initially pledged. KEB says it acquisition of KEB Credit Service was draining its resources. It is uncertain if LG Card will be able to go forward. LG Card is staggering under 25 trillion won in debts and rising cardholder defaults.



MBNA is planning to issue American Express-branded credit cards in the U.K. as well as Canada and Spain this year. In addition, MBNA plans to offer AmEx credit cards in the USA pending resolution of legal issues involving VISA and MasterCard. Like other AmEx partners, MBNA will not offer “Membership Rewards” on its AmEx cards. MBNA says the new AmEx credit card products will be marketed to MBNA’s qualified existing customers and new prospects. In the last several years American Express’ Global Network Services has developed close to 80 card-issuing relationships in more than 80 countries outside the USA. MBNA’s international credit card portfolio has grown 73% over the past twelve months to hit $20.8 billion. During the fourth quarter, MBNA added 620,000 new international accounts, and $1.6 billion in outstandings. American Express says its Global Network Services has produced more than 350 different card products through independent operator, joint venture, and non-proprietary license agreements outside the USA. GNS partners have added 6.4 million cards to the American Express network, and more than 2.5 million new merchant establishments. AmEx says that since 1999, cards-in-force issued by GNS partners outside the USA, have grown at a CAGR of 24%. Card spending has grown at a compounded annual rate of 16% and totaled more than $12 billion in 2003. At the end of last year, one out of every five new AmEx-branded cards acquired worldwide was issued by a GNS partner, and outside of the USA, one out of every three new cards acquired was a GNS card. GNS partners were also responsible for nearly one out of every three new merchants acquired to the network worldwide.



Shanghai Pudong Development Bank and Citibank officially launched their first international credit card that can be settled both in renminbi and US dollars. The card will initially be available to residents of Shanghai, aged 21 and above, with an annual income of 50,000 RMB or US$6,000. SPDB says it will expand the issuance of the new card nationwide later this year. The new “SPDB VISA” is available in a “Classic” or “Gold” version. The “SPDB VISA Gold” includes “Citibank World Privileges” offering 15,000 discounts and benefits. Late last year, Citibank and HSBC were approved by banking regulators to issue local-currency denominated credit cards in China. HSBC launched a VISA card through Bank of Shanghai last month. The Chinese government also lifted the cap on foreign ownership of local banks from 15% to 20%.
There are 614 million debit cards and 25 million credit cards in the country. VISA has 300,000 acceptance locations in China. SPDB has 290 branches across 30 cities.


Postilion Drives Chicago’s First American Bank ATMs

Chicago-based First American Bank has chosen Mosaic’s “Postilion” software to provide ATM driving, as well as transaction switching and routing, for their network of 250 ATMs. The Mosaic solution will be running under a Linux partition on their iSeries AS400 HA utilizing DB2. The Postilion system will have an interface to their OS/400 banking system, Jack Henry & Associate’s SilverLake application, for on-us transaction processing and will route foreign transactions directly to the networks. First American is an Illinois-chartered, full-service bank with 34 Chicago area locations and more than $2 billion in assets. Mosaic Software is a global EFT software company with offices in the United States, the United Kingdom, South Africa, and Australia.


Shell New Zealand Offers e-pay’s Electronic Top-Up Services

Euronet’s e-pay has launched its electronic top-up services at approximately 240 Shell Select convenience store and petrol sites. Vodafone has an agreement with e-pay to enable its customers to purchase prepaid airtime at Shell and other participating retailers. Upon completion this agreement, New Zealanders will have direct access to top-up their Vodafone prepaid mobile phones at more than 600 locations throughout the nation. Shell New Zealand Ltd is the third major oil company to join e-pay’s New Zealand prepaid network. e-pay, a Euronet subsidiary, is the largest electronic payments processor of prepaid mobile airtime top-up services in the U.K. and Australia. The company currently supports top-up purchases for mobile service providers at more than 74,000 POS terminals in approximately 29,000 retail locations.


HSBC Holdings Deploys Norkom’s Alchemist Risk Management Software

London-based HSBC Holdings is deploying Norkom Technologies’ “Alchemist Risk Management” software application to improve their defenses against all types of risk including credit and debit card fraud, money laundering, operational risk and other types of financial crime.The “Alchemist” platform uses sophisticated data mining techniques and applies advanced analysis to generate new insights about customers, products, employees, channels or partners. It then automates the process of sharing and managing that knowledge to key decision makers and action takers across the organization. Norkom Alchemist provides intelligence to the right people and processes providing the vital link between analysis and action. HSBC’s international network has more than 9,500 offices in 79 countries.