One of India’s top third-party business process outsourcing services providers and a member company of ICICI Bank, India’s largest private sector bank, has become the world’s first company to achieve “COPC-2000 CSP Certification” for back office processing. ICICI OneSource, with offshore facilities in Mumbai and Bangalore, and international business development offices in New York and London, offers outsourced contact center and transaction processing operations offshore for US and UK-based companies. The COPC certification was developed in 1995/96 by individuals from Microsoft, Motorola, Dell, American Express, L.L. Bean and other customer-focused companies seeking to standardize the level of service quality provided by CSP organizations and is recognized worldwide as the leading standard of excellence for customer contact and fulfillment centers.Details
Duquesne Light residential customers now have the ability to pay their electric bills online thanks to a new free service called “ElectriPay”. ElecriPay is made possible thanks to a partnership with CheckFree, a leading provider of financial electronic commerce services and products.Details
Nagoya taxi operators will begin offering passengers the option of using a
credit card next month. Toyota Finance Co has teamed with Nagoya Railroad
Co to provide the service to taxi operators affiliated with the railroad.
Meitetsu Kotsu taxi operators will be the first to offer the service.
According to Kyodo News, all 35 operators affiliated with Nagoya Railroad
across Japan will eventually offer the credit card option.
Oberthur Card Systems released final 2002 figures yesterday that show the company returned to profitability in the second half of last year. Oberthur says it cut debt by 40% last year, and is now positioned for increased profitability in 2003. In 2002, all smart card segments kept on growing in volumes, with 689 million units delivered versus 599 million the previous year, showing a 15% increase. On a full year basis, Oberthur delivered 99.1 million smart cards in 2002, an increase of 8.4% over 2001. However the average selling price dropped by 16.7% in 2002. The payment market accounted for 54% of Oberthur sales in 2002 (versus 52% in 2001) due to its strong positions in both the United Kingdom and Benelux smart card migration programs and in the French banking card renewal program. For complete details on Oberthur’s latest results visit CardData ([www.carddata.com]).
Sydney-based Keycorp has unveiled a low cost smart card in conjunction
with MasterCard. The deal offers a 16k “MULTOS” multi application-capable
smart card, embedded in plastic and incorporating “M/Chip,” “Mondex”
(e-purse system) and PKI for US$1.99. The US$1.99 card has been made
possible by support from the full range of vendors in the delivery chain,
including chip and smart card manufacturers. All “MULTOS” smart cards
include an RSA (Rivest Shamir Adleman Â the major cryptographic system)
co-processor to ensure the EMV transaction is fast and secure, reducing the
risk for the issuing bank.
Besides Keycorp, supporters of the MasterCard smart card program include
Infineon, VCT, ID Data, AMS, KBC Corp, TNP, Foongtone, DZ Card, Toppan Form
HK, Kyodo, Security Plastics and Shoei Printing Company.
TouchPoint Consulting and FSTC have launched the industry’s first in-depth and independent research into consumer views on voice authentication, the technology that utilizes unique characteristics of a caller’s voice to verify their identity. Primary sponsors include The Dreyfus Corporation, JP Morgan Chase, Merrill Lynch, Visa, and Wells Fargo.Details
Credit card delinquency, based on the number of accounts 30+ days past due, hit an all-time high of 4.07% in the fourth quarter. Based on total dollars outstanding, bank card delinquencies rose to 4.63%, compared to the previous quarter’s 4.45%, but slightly lower than the fourth quarter of 2001. According to the American Bankers Association’s latest “Consumer Credit Delinquency Bulletin,” delinquencies, based on outstandings, last reached 4.63% in the third quarter of 1998, and hit a record 5.45% in the fourth quarter of 1996. The ABA blames anemic job growth for the current rise in delinquency. CardData ([www.carddata.com]) says that discounting the delinquency rates of sub-prime specialists Capital One, Providian, Household, and Metris, the average delinquency rate among the nation’s top issuers, based on outstandings, would have declined 20 basis points during 2002, from 5.23% to 5.03%. On average, the top 10 issuer delinquency rate for 4Q/02 is 6.62%, compared to 6.44% in the prior quarter, and 6.17% one year ago.
4Q CREDIT CARD DELINQUENCY HISTORY
(based on total dollars outstanding)
2003: NA 1999: 4.28% 1995: 4.45% 1991: 4.61% 1987: 3.65% 1983: 2.74%
2002: 4.63% 1998: 4.62% 1994: 3.20% 1990: 4.46% 1986: 4.80% 1982: 3.57%
2001: 4.67% 1997: 5.38% 1993: 3.64% 1989: 3.22% 1985: 3.88% 1981: 2.26%
2000: 4.25% 1996: 5.45% 1992: 4.11% 1988: 3.40% 1984: 2.85% 1980: 3.00%
Source: American Bankers Association Delinquency Bulletin
Online Resources Corp. announced that it is making online check imaging available to its financial institution clients as part of its Quotien full service suite. This new feature enables the Company’s clients to use their Internet channel to further reduce costs and provide their customers the convenience of online access to posted checks.Details
VISA reported this week that quick service restaurant volume grew by 65% during 2002, to $3.2 billion. The figure is significant considering that slightly less than 15% of QSRs currently accept cards. VISA released a study of 100,000 QSR transactions that showed the average transaction for credit customers was 20% to 30% higher than for cash customers. VISA also reported this week that overall performance in new and emerging categories increased by 23% to $95.8 billion in 2002 volume. Recurring payments volume topped $39.9 billion, an increase of 26% and the e-commerce category grew nearly 60% to $42.5 billion in volume. VISA says significant gains were also made in the movie theater, toll and bridge fee, and charitable organization segments. In 2002, the number of VISA-branded credit, debit, commercial, prepaid and smart cards in the USA rose to 386 million. In addition, VISA processed more than 14.4 billion transactions, a 9.1% increase over 2001.Details
Texas Instruments RFid Systems announced that it is expanding its 13.56 MHz access control product family with the addition of RFID keyfobs and adhesive labels as well as two new readers: the Long Range Gate Reader and the Pin Pad Reader. These products are also compliant with the ISO 15693 vicinity card standard and complement TI’s line of 13.56 MHz cards and readers.Details