The ‘ 100’ stock index has fallen 4.8% since the start of this year, dropping sharply this week. Yesterday, Providian fell more than 9% after tumbling 8.8% on Monday, while NextCard hit a new low this week of 18 cents per share. Meanwhile, MBNA dropped 3.2% on both Tuesday and Wednesday. Capital One slipped 2.2% yesterday after declining nearly 6% on Monday. The Enron scandal and economic concerns have driven the market down this week. Pre-market activity this morning indicates another down day for the market. The ‘ 100’ stock index was launched January 1st and includes the stocks of highly focused credit card companies, card processors, card manufacturers, and other card related businesses. On the first trading day of 2002, the basket of 100 stocks stood at 1713.15. The daily index, along with current and historical data on each stock, is available to ‘Gold’ level subscribers of CardData ([][1]).



P2P Players

A new survey shows that nearly 80% of online consumers are “aware” of P2P e-payment services and its benefits. The study also found that PayPal will likely remain the dominant service provider in this market. The research by CT-based Gartner also predicts that PayPal may reach 25 million users compared to 12.8 million today, forcing large e-tailers begin accepting PayPal as an alternative to credit card payments. Gartner found that PayPal is used by 27% of survey respondents, 2.5 times more than its nearest competitor, Billpoint, which is used by 11%. The survey results showed C2IT (owned by Citibank) is used by 1% of respondents and Yahoo! PayDirect is used by 3% of respondents. Gartner surveyed more than 1,000 U.S. online consumers over the Internet during January. Gartner analysts said PayPal will no doubt have to contend with state regulators who have hinted that PayPal looks too much like a bank to escape regulation (PayPal divested itself of, an Internet Bank, about one year ago). Already, four states including California and New York, are considering regulating PayPal, perhaps in response to some merchant complaints about the company.


Humboldt Cuts ATM ISOs

Humboldt Bancorp reported fourth quarter net income of $2.7 million, or $0.25 per diluted share, an increase of 35% over the same period in 2000. Fourth quarter 2001 net income from continuing operations was $2.1 million, or $0.20 per diluted share, compared to $2.7 million, or $0.25 per diluted share in 2000. The fourth quarter 2001 results reflect an after-tax charge of $1.0 million related to the previously announced theft of ATM cash and $600,000 of net income related to discontinued operations. Excluding the impact of these items, fourth quarter 2001 net income was $3.1 million, or $0.29 per diluted share. The fourth quarter 2001 results, exclusive of the ATM theft loss and the net income from discontinued operations, produced a return on average assets of 1.29% and a return on average shareholders’ equity of 18.3%.

For the year 2001, Humboldt reported a net loss of $6.0 million, or $0.55 per diluted share. In addition to the ATM theft loss recorded in the fourth quarter, 2001 results included the after-tax impact of $2.8 million for expenses related to the merger with Tehama Bancorp and a $14.0 million after-tax loss related to the wind-down of Bancorp Financial Services, Inc., Humboldt’s leasing subsidiary. Excluding these charges, Humboldt’s net income for 2001 was $11.8 million, $1.09 per diluted share. All prior year financial results have been restated to reflect the merger with Tehama Bancorp, which was accounted for as a pooling of interests.

“The past year was a disappointment for Humboldt,” remarked Theodore S. Mason, President and CEO. “Two unexpected and isolated events — the wind down of our leasing company operations and the theft of ATM cash — overshadowed the otherwise strong results produced by our commercial banking and merchant bankcard operations. For 2002, we intend to refocus on areas of core strength, where we can produce returns that are commensurate with the associated business risks and reestablish our tradition of building shareholder value.”

Humboldt is continuing its efforts to recover the remaining $1.4 million of stolen ATM cash through cooperation with law enforcement investigation and the pursuit of insurance claims. An evaluation of the risk control processes in Humboldt’s ATM funding unit has already been completed by an independent consulting firm. Management is implementing all recommended changes, including the immediate termination of ATM cash service agreements which do not provide for sufficient segregation of cash control and ATM ownership functions. “The ATM agreement related the theft incident was not typical of our ATM Independent Service Organization (“ISO”) portfolio,” Mason commented. “It was one of only two arrangements where there was common ownership of the ATMs and cash transit company. Because of our concern over the cash controls, we gave notice to the principal in August 2001 that the contract would not be renewed upon its expiration in December. Regrettably, hindsight shows that we should have taken more aggressive action.” Humboldt expects to reduce the number of ATM ISOs from 22 to 7 by the end of the first quarter of 2002.

Total revenues, which include net interest income and non-interest income, increased 25% for the fourth quarter to $18.3 million, and 18% to $67.6 million for 2001. Net interest income for the fourth quarter of 2001 increased 14% to $10.4 million, compared to $9.1 million in the same period in 2000. For 2001, net interest income increased 9% to $37.8 million, compared to $34.6 million in 2000. “As expected, we experienced significant margin expansion during the fourth quarter,” remarked Pat Rusnak, Chief Financial Officer. The net interest margin for the fourth quarter was 4.86%, up 32 basis points from the prior quarter, and 4.72% for the year 2001. “Our balance sheet is well-positioned for additional Fed easing or a return to a rising rate environment that would be expected with economic recovery,” Rusnak added.

Non-interest income increased 43% to $8.0 million in the fourth quarter, compared to $5.6 million for the same period in 2000. Fourth quarter non-interest income included a gain of $615,000 recognized on the sale of a bank building that served as a branch and administrative office. Humboldt entered into an agreement to lease back the building for five months while plans to relocate to a smaller facility are finalized. For the year, non-interest income grew 32% to $29.7 million compared to $22.6 million in 2000. Non-interest income accounted for 44% of 2001 total revenues. As the 25th largest processor of credit and debit card transactions in the country, Humboldt generates a significant level of non-interest income from its merchant bankcard services operation. Following a modification of the terms of an agreement with a merchant processing ISO, Humboldt recorded revenue of $618,000 in the fourth quarter, and $3.6 million for the year 2001. The agreement, which was negotiated as part of Humboldt’s ongoing merchant services risk management process, provided for payment of this non-recurring fee. For the year 2001, Humboldt’s merchant services division processed $4.2 billion of total transaction volume and recognized only $151,000 of net losses.

Non-interest expense increased 34% during the fourth quarter to $14.1 million compared to $10.5 million in the same period a year ago. In addition to the impact of the ATM theft loss, fourth quarter 2001 non-interest expense also included $547,000 of expenses related to the consolidation of Capitol Thrift & Loan into Capitol Valley Bank. This consolidation was completed as of year-end and Humboldt expects to realize approximately $450,000 in related annual operating expense savings in 2002. Excluding merger-related charges, the ATM theft loss and severance costs associated with the charter consolidation, non-interest expense increased 15% during 2001. Humboldt’s efficiency ratio for the fourth quarter of 2001 was 70.4%.

Humboldt continued to generate strong balance sheet growth during 2001, with assets up 12% to $958 million at December 31, 2001, compared to $852 million a year ago. Loans grew 14% to $664 million and deposits grew 13% to $807 million at December 31, 2001. At December 31, 2001, shareholder equity was $67 million and book value per share was $6.39. In December 2001, Humboldt completed a private issuance of $10 million of trust preferred securities through a newly formed subsidiary, Humboldt Bancorp Statutory Trust II. The issuance was part of a pooled offering managed jointly by Keefe, Bruyette & Woods, Inc. and First Tennessee Capital Markets. Humboldt entered into a simultaneous transaction to convert the floating rate trust preferred securities to a pre-tax fixed rate of 8.4% for five years. Humboldt’s leverage ratio as of December 31, 2001 was 8.68%. Asset quality improved substantially during the fourth quarter.

Non-performing assets at December 31, 2001 totaled $3.8 million, or 0.39% of total assets, down from $6.8 million at September 30, 2001. Net charge-offs for the fourth quarter 2001 were $383,000, or 0.23% of average loans on an annualized basis. Net charge-offs for 2001 were $1.5 million, or 0.24% of average loans. The ratio of allowance for loan losses to total loans was 1.47% at December 31, 2001. “Credit quality continues to remain a top priority for us, especially given the current economic climate in the U.S. in general and California in particular,” remarked Mason. “Fortunately, we do not have any significant exposure to the real estate market in the Bay area.”

Humboldt Bancorp, headquartered in Eureka, California, offers consumer and business banking services through its three affiliate bank subsidiaries. Humboldt Bank, founded in 1989, operates ten branches located in Humboldt, Trinity and Mendocino counties. Capitol Valley Bank, founded in 1999, serves customers from its main office in Roseville and eight other locations throughout California. Tehama Bank, founded in 1984, serves four Northern California counties through six offices.


Billserv 4Q/01

Billserv reported fourth quarter revenues of $937,000 compared to $481,000 for 4Q/00. Billserv reported a net loss of $2.1 million for 4Q/01, compared with a loss of $4.0 million for the three months ended Dec 31, 2000. During the quarter, Billserv signed 15 new billing customers through reseller relationships including Sallie Mae Solutions and CallVision as well as direct contracts. The Company recently announced that it was the first billing service provider to transmit e-bills to MasterCard RPPS. Billserv is forecasting revenue for the first quarter to be in the range of $1.1 million to $1.2 million. For complete details on Billserv’s 4Q/01 results visit CardData ([][1]).



LendingTree 4Q/01

LendingTree reported 4Q/01 revenue of $18.8 million, 9% more than the third quarter and 95% greater than the revenue for the fourth quarter of 2000. LendingTree’s net loss for the fourth quarter was $4.5 million, which is 70% less than the net loss for the same quarter in 2000. The company now has 145 participating lenders, representing an increase of 27% over last year. The number of consumer loan requests transmitted to lenders increased to more than 412,000 in the fourth quarter. During 2001 the number of transmitted loan requests increased to more than 1.4 million, nearly double the 716,000 loan requests transmitted in 2000. The 2001 growth in transmitted loan requests over the previous year was 116% for auto, 109% for mortgage, 98% for credit cards, and 53% for home equity loans. For complete details on LendingTree’s 4Q/01 performance visit CardData ([][1]).



IBM Decision System

Building on the success of its next generation decision engine technology in the marketplace, Fair, Isaac and Company, Incorporated, the leading global provider of customer analytics and decision technology, recently announced that IBM Corporation selected its Fair, Isaac Decision System software as its decision technology for its planned Global Credit Solution.

IBM Global Financing (IGF) intends to deploy the solution to support IBM’s global credit operations. Decision System, one of Fair, Isaac’s Strategy Machine(TM) solutions, will be a component powering IBM’s credit origination and credit review decisions.

“We are very pleased that IBM has chosen Fair, Isaac’s Decision System as the best-of-breed strategy engine to support its Global Credit Solution,” said Fair, Isaac CEO Tom Grudnowski. “I believe that our experience in analytics and business lending enabled us to demonstrate clearly to IBM that we understand their unique issues and have proprietary technologies that can address these challenges on a worldwide basis. As a result, I believe that we can and will provide real value to IBM in its credit management process throughout the world,” he said.

IBM plans to use Decision System to implement analytics and automate the company’s business policies, procedures and rules for financing activities in the markets where it does business. Decision System provides IBM with the flexibility to design their business rules once, deploy them in a phased geographical rollout, and easily manage them across the regions served by its Global Credit Solution.

John Palermo, director of IGF Global Financial Systems, said, “The integration of Fair, Isaac’s Decision System into the IGF strategic solution is part of the many investments we have made to improve our customer satisfaction and operational efficiencies.”

First introduced in early 2001, Fair, Isaac Decision System allows businesses in any industry to deploy, manage and improve their unique customer relationship strategies across product lines, delivery channels and software platforms. Users can quickly design and implement analytically driven decision engines that can be executed in real time to consistently, accurately and automatically make complex business decisions that lead to improved business performance.

Currently, more than 20 clients in the financial services, insurance and retail industries use Fair, Isaac Decision System, which is available as client/server end-user software and in ASP mode. Decision engines created using Decision System can be deployed across the enterprise, on mainframe, AS/400, Unix and Windows 2000 platforms. In this way, an enterprise can house their business strategies in a common architecture regardless of target applications or execution environments. Decision System is also embedded in a range of Fair, Isaac’s business solutions, including the latest release of TRIAD(TM) adaptive control system, ClickPremium(TM) system, LiquidCredit(R) service and myFICO(SM) service.

About Fair, Isaac

Fair, Isaac and Company is the preeminent provider of creative analytics that unlock value for people, businesses and industries. The company’s predictive modeling, decision analysis, intelligence management and decision engine systems power more than 14 billion decisions a year. Founded in 1956, Fair, Isaac helps thousands of companies in over 60 countries acquire customers more efficiently, increase customer value, reduce risk and credit losses, lower operating expenses and enter new markets more profitably. Most leading banks and credit card issuers rely on Fair, Isaac’s analytic solutions, as do insurers, retailers, telecommunications providers and other customer-oriented companies. Through the Web site, consumers use the company’s FICO(R) scores, the standard measure of credit risk, to manage their financial health. For more information, visit

About IBM Global Financing

As the largest information technology financier in the world, IBM Global Financing offers customers in more than 40 countries leasing and financing solutions for hardware, software and services acquired from IBM and other vendors. With more than $46 billion in annual financing originations in 2000, IBM Global Financing also provides flexible commercial financing for inventory, accounts receivable and other working capital requirements. In the United States, IBM Global Financing customers are served by IBM Credit Corporation. The final financing rate that a customer receives depends on the customer’s credit rating and the term of the lease, among other factors. More information can be found at [][1].



WAV Mobile Terminals

Dallas-based Fujitsu Transaction Solutions Inc. announced a partnership with WAV Inc. Wireless Outfitters, a West Chicago, Ill.-based value-added distributor of wireless local area networks and mobile computing products. WAV will distribute Fujitsu’s mobile solutions, including its family of TeamPad handhelds and the new Fujitsu iPAD mobile device for retailers, to retail value-added resellers nationwide.

Fujitsu announced the agreement today at the Food Marketing Institute’s (FMI) Marketechnics 2002 trade show, Feb. 3-5, 2002, at the San Diego Convention Center in San Diego, at booth no. 1705. The distribution agreement is effective immediately.

“Fujitsu has great exposure, brand identity and a proven track record in the retail marketplace for route-accounting management and direct store-delivery (DSD) technology,” said Norm Dumbroff, president of WAV. “We are excited to offer Fujitsu’s new iPAD because it provides multiple applications in a single device, including an integrated smart- and magnetic-card reader, scanner, voice over IP (VoIP) and 802.11b wireless LAN capabilities.”

“WAV’s industry reputation as a single-source value-added distributor of wireless and mobile computing products matches perfectly with Fujitsu’s commitment to providing lifecycle solutions that lower a company’s total cost of ownership,” said Ron Omohundro, executive vice president and general manager, North America sales and marketing at Fujitsu. “Unlike traditional distributors, WAV provides added value in technical support, installation and training for its customers, making this a great opportunity to expand the distribution of our mobile solutions, including the new iPAD, to retail resellers across the nation.”

The iPAD, a powerful, compact, Microsoft Windows CE .NET-based mobile device funnels multiple technologies into a single solution, placing power in the hands of retailers everywhere. At 10 ounces, the featherweight iPAD combines devices used throughout the store – scanner, magnetic- and smart-card readers, keypad with encryption capabilities, even phone capability – to give the retailer a complete, wireless retail appliance.

The Fujitsu TeamPad 500 is a Microsoft Windows(R) CE-based handheld device designed for wireless networking in a host of markets. Retailers can use TeamPad 500 as a compact wireless point-of-sale unit with its integrated printer, magnetic card reader and touch-screen display. It is equally adaptable to use for inventory and back-office applications.

About WAV Inc. Wireless Outfitters

WAV(TM) Inc. Wireless Outfitters, located in West Chicago, Ill., has been in business since 1990 and is a full-service value-added distributor (VAD) of wireless LAN and data capturing hardware. WAV’s business model revolves around the fact that the customer always comes first and the upholding of this business model is the main reason why WAV has been named number 57 out of 500 on the Inc 500 fastest growing business list. WAV is the industry’s only single-stop resource providing the depth of knowledge and expert services required to fully address the manufacturers’ objectives quickly and cost effectively. The company performs professional services for its Solution Provider community including site surveys, software and hardware development and integration, custom-rollout kits, installation and technical support. For more information call (800) 678-2419.

Web site: [][1]

About Fujitsu Transaction Solutions Inc.

Fujitsu Transaction Solutions Inc., headquartered in Dallas, is a wholly owned subsidiary of Fujitsu Limited (TSE: 6702). The company is a total lifecycle solutions supplier for North American retailers and financial services providers. Fujitsu optimizes the customer’s technology lifecycle and reduces total cost of ownership with point-of-sale (POS) hardware and software, handheld devices and applications, Web-enabled automated-teller machines (ATMs) and infrastructure services, including asset management. Fujitsu offers world-class customer-service support, call centers, product staging/integration and rapid-response rollouts. It serves customers such as Allfirst Financial, Albertson’s, Nordstrom, Recreational Equipment Inc. (REI), Safeway, Staples and U.S. Bank, among others.




Certegy Inc. announced that it has successfully converted 146,000 Visa,
MasterCard, and private label accounts for Banco Dominicano del Progreso, in
the Dominican Republic. Certegy will convert Progreso’s American Express
portfolio later this year.

Certegy will provide transaction processing, including authorization and
posting for card issuance, and will also manage merchant transaction
processing with the American Express conversion. Both the card and merchant
processing will be managed at Certegy’s St. Petersburg, Florida processing
center. Banco del Progreso will continue to perform customer service and
production functions.

“The Banco del Progreso conversion is our lead venture into the Caribbean
card processing market,” stated Larry Towe, executive vice president and COO
at Certegy. “Banco del Progreso is a strong player in the Caribbean card
market and a progressive financial institution,” added Towe. “We are
delighted to have them as a customer and to service their card and merchant
processing needs.”

Banco del Progreso, a $725 million financial institution, has
approximately 200,000 card accounts and provides merchant card processing
services to over 8,000 retailers in the Dominican Republic. “We are extremely
pleased to begin this relationship with Certegy. Their state-of-the-art
processing solutions and proven international experience made them the clear
choice for our institution’s card and merchant processing needs,” stated Pedro
Castillo, President and CEO at Banco del Progreso.

Within the Caribbean market, there are 18 to 20 million card accounts.
“The addition of Banco del Progreso aligns with our global expansion strategy.
We continue to leverage our existing multiple operating center infrastructure
to service customers worldwide,” concluded Towe.

Certegy provides credit, debit and merchant card processing, e-banking,
check risk management and check cashing services to over 6,000 financial
institutions, 175,000 retailers and 140 million consumers worldwide.
Headquartered in Alpharetta, Georgia, Certegy maintains a strong global
presence with operations in the United States, Canada, United Kingdom,
Ireland, France, Chile, Brazil, Australia and New Zealand.

As a leading payment services provider, Certegy offers a comprehensive
range of transaction processing services, credit risk management solutions and
integrated customer support programs which facilitate the exchange of business
and consumer payments. Certegy employs over 6,300 associates in nine
countries and generated $851 million in revenue in 2001. For more information
on Certegy, please visit


Everest Record

VeriFone announced the shipment of its 300,000th ‘Everest’ payment terminal to Costco Wholesale. The shipment brings VeriFone’s multi-lane terminal installed base to over 500,000 checkouts worldwide, with over 65% market share in US supermarket and chain drug stores. Costco Wholesale ordered over 6,000 units to complete the rollout to all Costco locations nationwide. The ‘EverestPlus’ terminal currently supports 45% of Costco’s transactions with 100% of locations scheduled for completion by the end of February. The ‘Everest’ supports emerging technologies, such as biometrics, smart cards for EMV and loyalty, RFID for contactless payments, and signature capture, demonstrate its flexibility and longevity in the checkout lane.


Greenland Acquires W3M

Greenland Corporation announced the signing of a definitive agreement to acquire W3M, Inc., the parent of Paradigm Cabling Systems, a market niche specialist in data communications and network project management. With revenues of over $5.1 million in the fiscal year just completed, Paradigm provides a variety of engineering and “last mile” installation services to corporate and government customers throughout Southern California including Verizon Communications, SBC/Pacific Bell, UPS, Indyme and the City of Irvine, among others. The transaction, which is valued at approximately $2.93 million plus related transaction costs, has been facilitated using long-term debt, paid in installments over a thirty-six month period. Although basic administrative functions will be consolidated immediately, Paradigm will remain an incorporated subsidiary under Greenland.

Mr. T. A. “Kip” Hyde, Jr., Chairman and CEO of Greenland stated, “Acquiring Paradigm as an internal profit center is a major step towards fulfilling our goal of building a solid infrastructure for Greenland’s transaction processing and software businesses. With Paradigm’s expertise in-house, Greenland’s wholly-owned subsidiary, Check Central will have the ability to obtain favorable network pricing, installation and management services for our MAXcash(TM) ABM(TM) and Check Central Solutions(TM) customers on an as needed basis. Just as important, with this first acquisition, Greenland now has a firm foundation for growing revenues and earnings.”

Located in Yorba Linda, California, Paradigm has 38 employees, with operations throughout Southern California. Paradigm has a proven track record of sales growth, and is a recognized leader in its market segment. Paradigm offers a wide range of communications, network and electrical services for voice, data, video and systems integration. Strategic vendor and certified manufacturer relationships include, Siemon, Tyco/AMP, Ortronics, Leviton and General Cable.

Mr. Hyde continued, “While the bulk of Paradigm’s current revenues are derived from structured cabling installation solutions, the extensive engineering and technical backgrounds of its key employees lend themselves to offering an even greater array of recurring revenue services, for example in comprehensive network design and support. In addition, with the added visibility, assets and administrative resources provided by Greenland, Paradigm will have the opportunity to pursue larger projects and continue to more rapidly expand its core businesses.”

Mr. Mike Cummings, President of W3M, Inc./Paradigm said, “We are very pleased to become part of the Greenland corporate family, and are looking forward to working with the management team. As a result of this transaction, we expect to be able to increase our sales significantly over the next several years, while also providing basic support services to Check Central and other future Greenland acquisitions.”

The transaction is expected to close within thirty-days, subject to auditor review, obligatory regulatory approvals and 8-K filing.

About Greenland Corporation

Greenland Corporation is an information technology holding company, with business and equity interests in network, data and communications systems, data storage and systems integration. Greenland’s wholly owned subsidiary, Check Central, is the developer of the Check Central Solutions(TM) transaction processing system software and related MAXcash(TM) Automated Banking Machine(TM) (ABM(TM)) kiosk designed to provide self-service check cashing and ATM-banking functionality, as well as open platform capability for future products and services. The Company’s common stock trades on the OTC Bulletin Board under the symbol “GLCP.” Visit Greenland Corporation on the Internet at [][1].



Fraud Alert

CT-based Adeptra Inc. and HNC Software have sealed a deal to integrate Adeptra’s 2-way alerting technology with HNC’s decision management software. The unified software can enable card issuers to contact cardholders regarding suspicious transactions via multiple personal communications channels such as phone, email, pager, wireless device, SMS or fax. Once cardholders are reached, the system can automatically capture their verifications or connect them immediately with a fraud agent, depending on the customers’ response. Adeptra raised $40 million in funding in 2000 from a consortium led by Deutsche Bank Ventures/ABS Ventures and including Barclays, FLV, NIB Alpinvest, Advent and ACT.



CIBC launched a new online financial
account aggregation service making it possible for customers to consolidate
and view their financial assets held at CIBC and other online enabled
financial institutions in Canada, the U.S. and the U.K.

The service called “Total View” is initially available to selected CIBC
Imperial Service clients participating in a pilot and will then be rolled out
to this customer segment in the spring. The service provides customers with
secure, one-stop access to their banking, credit card, mortgage, loan and
investment accounts on one screen through CIBC online banking.

“The addition of account aggregation is another significant step in
improving our online banking offer by giving customers convenient access to
and control of their finances,” said Corinne Charette, senior vice-president
of CIBC’s Internet channel, retail and small business banking. “We expect that
those with accounts across multiple financial institutions will value saving
the time and hassle of having to gather their financial information, either
manually or by downloads into personal financial management software, each
time they wish to review their portfolios.”

CIBC uses account aggregation technology from CashEdge, Inc., global
specialists in providing online applications to the financial services
industry. Cash Edge is a privately-held company based in the U.S.

“The Total View aggregation service perfectly complements CIBC’s Imperial
Service offer, which provides smart, simple solutions to clients with complex
financial needs, ” says Peter Jursevskis, director of strategy and
development, CIBC Imperial Service. “It can help clients interact more
effectively with their dedicated financial adviser in building highly tailored
financial planning solutions.”

Customer information will be protected by CIBC’s privacy policy and
security measures that meet all of the bank’s stringent standards.

CIBC is a leading North American financial institution offering more than
eight million personal banking and business customers a full range of products
and services through its comprehensive electronic banking network, branches
and offices across Canada, in the United States and around the world. CIBC is
a leader in electronic banking, with more than 3 million e-banking customers
accessing telephone and Internet banking.