Heartland Payment Systems Inc. recently announced the opening of a new bank center located in Butler, Pa.
The bank center will support community banks operating on the Heartland Community Bank Program, which allows independent banks to offer merchant credit card processing and other value-added services to their business customers without financial risk or liability.
“Heartland is dedicated to providing the highest level of customer service to our bank partners through our bank center as well as a complete menu of value-added services for their merchant customers.
“We are very pleased to offer our local, independent banks access to a specialized group of individuals specifically trained to handle the needs of the banking community,” said Mike Hammer, executive vice president of sales and marketing, HPS.
Heartland’s bank center is an innovative solution which allows them to serve their community bank partners more effectively and efficiently. The bank center is staffed by specifically trained personnel who provide daily support on any bank issue.
Additionally, bank partners will receive weekly lead generation reports on merchant conversions to the bank program and monthly updates on their bank program income as well as year-to-date merchant card sales volumes.
“Many card processors do not understand that in a bank program there are two customers — the bank and the bank’s merchant customers,” said Barry Welsch, senior vice president of Heartland’s Community Bank Program.
Welsch continued, “At Heartland, we think it is important to keep the bank informed of what is happening with their business portfolio. By establishing a separate bank center staffed by specialized personnel with over 150 years of direct banking experience combined, we are able to handle bank inquiries in a fast, knowledgeable, and efficient manner at the bank’s convenience.”
Currently, Heartland services over 200 independent banks and more than 5,000 merchant customers on their Community Bank Program. Heartland has developed successful, long-term relationships with their bank partners by providing a quality merchant processing program including local, face-to-face representation by dedicated sales professionals and a 24/7 customer service center.
Banks interested in learning more details about Heartland’s Community Bank Program should contact Barry Welsch directly at 724/482-1135 or email Barry.Welsch@e-hps.com.
Heartland Payment Systems Inc. (HPS) is a full service merchant card processor (for credit, debit, ATM, check cards, and payroll) handling services that include fraud monitoring, reconciliation, compensation, ACHing of merchant funds, draft retrieval processing, and chargeback processing. HPS conducts business with all types and sizes of merchants ranging from small to high volume accounts.
Heartland began in May 1997 as Heartland Card Services, LLC and has rapidly grown to become one of the largest merchant acquirers in the United States, as well as the largest privately held merchant acquirer. For more information about HPS, please visit them online at [www.heartlandpaymentsystem.com] or [www.e-hps.com].